# Service bulletin LSB000723

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10235224
- Published by NHTSA: 2023\-05\-01
- Manufacturer's number: LSB000723
- Manufacturer's date: 2023\-02\-14
- NHTSA component: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\)

## NHTSA's summary

TSB: Some 2020 ? 2022 model year vehicles equipped with 17CY\+ Panasonic Audio \(versions less than 1226\) and Navigation \(versions less than 1225 or 1245 with 20 Teammate\) may exhibit one or more of the following conditions: ?Navigation reset while entering a destination. ?Voice command does not recognize Starbucks. ??Unable to establish audio connection? message, and Alexa is unable to resume after Android AutoTM interruption. ?Soft buttons grayed Out during panoramic view monitor transition. ?HVAC fan speed displayed incorrectly. ?Volume cannot be adjusted with the rear seat remote control. ?Multimedia system reboots when iPhone® is connected via USB. ?Energy flow information is missing on energy monitor screen. ?Clearance sonar indication on backup camera screen is missing. ?Audio from USB devices intermittently works. ?iPhone® ringer continues after answering call. ?Audio titles not displayed. ?Toyota apps screen menu not displayed. Some 2020 ? 2021 model year vehicles equipped with 17CY\+ Panasonic Navigation \(version less than 1150\) and Audio \(version less than 1163\) may exhibit one or more of the following conditions: ?Poor map screen touch operation. ?Navigation system reset. ?Climate temperature control difficult to operate. ??Waiting for the Beep? message displayed, voice recognition does not start when pressing the push to talk button. ?Blower motor speed incorrectly displayed. ?White CarPlay® screen when connecting iPhone12®. ?Navigation sub\-screen blank while playing a CD. ?Inoperative rear seat entertainment track controls. ?Abnormal energy flow screen appearance. ?Incorrect FM or SiriusXM® genre Information. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10235224-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10235224-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2019 to 2022 LEXUS ES HYBRID
- 2021 to 2022 LEXUS ES250
- 2019 to 2022 LEXUS ES350
- 2022 LEXUS GX460
- 2021 to 2022 LEXUS IS 300
- 2021 to 2022 LEXUS IS 350
- 2022 LEXUS IS 500
- 2021 to 2022 LEXUS LC HYBRID
- 2021 to 2022 LEXUS LC500
- 2021 LEXUS LS HYBRID
- 2021 to 2022 LEXUS LS500
- 2020 to 2021 LEXUS NX HYBRID
- 2020 to 2021 LEXUS NX300
- 2019 to 2022 LEXUS RC 300
- 2019 to 2022 LEXUS RC 350
- 2019 to 2022 LEXUS RC F
- 2019 to 2022 LEXUS RX HYBRID
- 2019 to 2022 LEXUS RX350
- 2019 to 2022 LEXUS UX HYBRID
- 2019 to 2022 LEXUS UX200

JSON: [/v1/bulletins/10235224](/v1/bulletins/10235224)

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