Service bulletin SSM 51472
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10233747 |
| Published by NHTSA | 2023-04-05 |
| Manufacturer's number | SSM 51472 |
| Manufacturer's date | 2023-03-23 |
| NHTSA component | EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE |
NHTSA's summary
Some 2023 F-Super Duty vehicles may experience a concern where the average fuel economy text on the center display screen is cut off when set to (Km and L/100 Km). There is no text cutoff issue when the measurement unit settings are set to (miles and MPG) or (Km and Km/L). This may be due to the accessory protocol interface module (APIM) software and replacement or reprogramming of the APIM may not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via an over the air (OTA) software update expected in Q2 2023. Customers that have experienced this concern should verify automatic updates are enabled and that the vehicle has been run long enough to receive updates via OTA. Monitor OASIS for additional information.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Equipment and accessories, Instrument cluster
| FORD F-250 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
|---|---|
| FORD F-350 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-450 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-550 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 23V506000 | 2023-07-21. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL |
|---|
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| TSB 23-2386 | 2024-01-05. Service bulletin. Some 2023 F-Super Duty vehicles equipped with a 12.3 inch instrument cluster display screen may exhibit various concerns with the instrument panel cluster (IPC). This may be due to the software in the IPC. To correct the condition, follow the Service Procedure to reprogram the IPC. |
|---|---|
| SSM 52099 | 2023-12-01. Service bulletin. Some 2023 F-Super Duty chassis cab vehicles equipped with a 6.7L engine may exhibit an engine coolant temperature gauge reading at the high end of the normal range while towing in high ambient temperatures with no diagnostic trouble codes (DTC) or warning messages present in the instrument panel cluster (IPC). This may be due to the software in the IPC. To correct the condition, reprogram the IPC using the latest software level of the Ford Diagnosis and Repair System (FDRS) diagnostic scan tool. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| TSB 23-2336 | 2023-11-03. Service bulletin. Some 2023 F-Super Duty vehicles equipped with a 12.3 inch IPC display screen and no HUD may exhibit the IPC bezel misaligned to IPC display screen in lower left corner. This may be due to the locating holes in the instrument panel substrate for the IPC bezel. To correct the condition, follow the Service Procedure to drill out the lower left side locator hole. |
| SSM 51693 | 2023-06-13. Service bulletin. Some 2023 F-Super Duty vehicles do not have a compass displayed in the instrument panel cluster (IPC). Replacement or reprogramming the IPC will not enable the feature. Inform customers that Ford is planning to deploy an enhancement via Ford Power-Up software updates delivered over-the-air (OTA) in 4Q2023. Software will update automatically on vehicles with connected vehicle features enabled. Monitor OASIS for additional information. Schedule a service appointment in late 4Q2023, for customers without connected vehicle features enabled once the enhancement becomes available. |
| SSM 51679 | 2023-06-08. Service bulletin. Some 2023 F-Super Duty vehicles do not have a compass displayed in the instrument panel cluster (IPC). Replacement or reprogramming the IPC will not enable the feature. Inform customers that Ford is planning to deploy an enhancement via Ford Power-Up software updates delivered over-the-air (OTA) in 4Q2023. Software will update automatically on vehicles connected to FordPass. Monitor OASIS for additional information. Schedule a service appointment in late 4Q2023, for customers that are not connected to FordPass once the enhancement becomes available. |