# Service bulletin SSM 51464

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10233744
- Published by NHTSA: 2023\-04\-05
- Manufacturer's number: SSM 51464
- Manufacturer's date: 2023\-03\-20
- NHTSA component: EQUIPMENT:ELECTRICAL:INFOTAINMENT

## NHTSA's summary

Some 2018\-2019 Navigators that require a 10 inch center display screen replacement may fail to power up. This may be due to accessory protocol interface module \(APIM\) software incompatibility with the new center display screen. To correct the condition, run the SYNC Module \(APIM\) Software Update using the latest software level of the Ford Diagnosis and Repair System \(FDRS\). The center display screen part number JL7T\-18B955\-UG or higher requires newer SYNC software to operate and power on. For claiming, use causal part number 18B955 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10233744-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10233744-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2018 to 2019 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [24V852000](/recalls/nhtsa/24V852000.md), 2024-11-08: EQUIPMENT:OTHER:LABELS
- [23V420000](/recalls/nhtsa/23V420000.md), 2023-06-09: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## Other bulletins for the same vehicles and component

- [22M03 S1](/bulletins/10253963.md), 2024-05-02, Service bulletin: EQUIPMENT. Certain 2017\-2020 Model Year Continental and Super Duty, 2018\-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy
- [SAN Vol1 Issue2](/bulletins/10244704.md), 2023-11-02, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, or GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information
- [SSM 51937](/bulletins/10243609.md), 2023-10-05, Service bulletin: EQUIPMENT. Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre\-delivery inspection \(PDI\). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual \(WSM\) Section 501\-09 Rear View Mirrors \- General Procedures \- Power Mirrors Synchronization.
- [22M03](/bulletins/10238875.md), 2023-07-07, Service bulletin: LANE DEPARTURE: SENSING SYSTEM: CAMERA; EQUIPMENT ADAPTIVE/MOBILITY; FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA. Certain 2017\-2020 Model Year Continental and Super Duty, 2018\-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy
- [SSM 51687](/bulletins/10237786.md), 2023-06-16, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN. TSB 22\-2428 is missing some labor operations. For any missing labor operations, claim available new model labor operations or m\-time. Refer to this article on the repair order. When replacing the CDF cylinder, the current TSB does not require a complete transmission overhaul or cooler and converter flushing. Ford is currently reviewing the TSB. Monitor OASIS for updates.
- [SSM 51265](/bulletins/10228881.md), 2023-01-06, Service bulletin: VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR; EQUIPMENT. Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre\-delivery inspection \(PDI\). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual \(WSM\) Section 501\-09 Rear View Mirrors \- General Procedures \- Power Mirrors Synchronization.
- [SSM 50982](/bulletins/10217830.md), 2022-08-15, Service bulletin: EQUIPMENT:ELECTRICAL. Some 2018\-2022 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit one of the following if the customer is using a Magsafe iPhone \(iPhone 12 or 13\): slow charging, inoperative, notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen display is not showing. This may be due to a compatibility issue between the customer's phone and the wireless accessory charging module \(WACM\) that may make it difficult for Ford and Lincoln vehicles to wirelessly charge these specific phones. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using a Magsafe iPhone such as an iPhone 12 or 13, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.
- [SSM 50959](/bulletins/10216544.md), 2022-07-29, Service bulletin: EQUIPMENT:ELECTRICAL. Some 2019\-2022 Edge/Nautilus, 2018\-2022 Expedition/Navigator, 2020\-2022 Explorer/Aviator vehicles equipped with a family entertainment system may experience the audio is not synchronized with the video display when using the vehicle speakers. To correct this condition, contact the VOXX Customer Service Department at 1\-866\-869\-7888. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.
- [SSM 50937](/bulletins/10216060.md), 2022-07-20, Service bulletin: EQUIPMENT:APPLIANCE:AIR CONDITIONER; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM. Some 2015\-2022 F\-150, 2017\-2022 F\-Super Duty and 2018\-2022 Expedition/Navigator vehicles may exhibit poor air conditioning \(A/C\) performance. Workshop Manual \(WSM\) diagnostic procedures have been updated to more accurately diagnose A/C performance concerns. Refer to the updated Diagnosis and Testing, and General Procedure in the WSM, Section 412\-00 Climate Control System for diagnostic procedures
- [SSM 50832](/bulletins/10213710.md), 2022-06-17, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:WIRING. Some 2018\-2021 Expedition/Navigator vehicles equipped with electronic limited slip differential \(ELSD\) rear axle may exhibit a diagnostic trouble code \(DTC\) P0932:16. Check the condition of the wiring harness and connections at the ELSD and the differential control module rear \(DCMR\). If no problem is found, replace the DCMR according to the model years. Refer to Workshop Manual \(WSM\), Section 205\-02B. For claiming, use causal part number 4C016.

JSON: [/v1/bulletins/10233744](/v1/bulletins/10233744)

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