# Service bulletin SSM 51448

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10233727
- Published by NHTSA: 2023\-04\-05
- Manufacturer's number: SSM 51448
- Manufacturer's date: 2023\-03\-15
- NHTSA component: EQUIPMENT:ELECTRICAL

## NHTSA's summary

Some 2023 Transit Connect vehicles built on 03\-Nov\-2022 and through 03\-Mar\-2023 equipped with SYNC3 may exhibit the FordPass application is not available for selection on the SYNC menu. This may be due to incorrect configuration data being present in the accessory protocol interface module \(APIM\). To correct this condition, perform the APIM configuration programming feature using Ford Diagnosis and Repair System \(FDRS\). For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10233727-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10233727-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2023 FORD TRANSIT CONNECT

## Other bulletins for the same vehicles and component

- [SAN\-Vol1 I1](/bulletins/10240743.md), 2023-08-16, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- [SSM 51449](/bulletins/10233738.md), 2023-04-05, Service bulletin: EQUIPMENT:ELECTRICAL. Some 2020\-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module \(BCM\) 12 volt battery state of charge \(SoC\) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit \(TCU\) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

JSON: [/v1/bulletins/10233727](/v1/bulletins/10233727)

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