# Service bulletin ITB09\-039J A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10232644 - Published by NHTSA: 2023\-03\-07 - Manufacturer's number: ITB09\-039J - Manufacturer's date: 2023\-02\-27 - NHTSA component: VISIBILITY; STRUCTURE ## NHTSA's summary WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10232644-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10232644-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Body and frame, Glass, wipers and mirrors ## Vehicles listed - 2007 INFINITI EX35 - 2008 to 2013 INFINITI EX35 - 2010 to 2013 INFINITI EX37 - 2001 to 2002 INFINITI FX35 - 2003 to 2010 INFINITI FX35 - 2011 INFINITI FX35 - 2012 INFINITI FX35 - 2013 INFINITI FX35 - 2010 to 2012 INFINITI FX37 - 2013 INFINITI FX37 - 2001 INFINITI FX45 - 2003 to 2008 INFINITI FX45 - 2009 INFINITI FX45 - 2009 to 2013 INFINITI FX50 - 1991 to 1996 INFINITI G20 - 1997 to 1998 INFINITI G20 - 1999 to 2002 INFINITI G20 - 2003 to 2010 INFINITI G25 - 2011 to 2012 INFINITI G25 - 2013 INFINITI G25 - 2001 to 2002 INFINITI G35 - 2003 to 2009 INFINITI G35 - 2010 to 2013 INFINITI G35 - 2007 INFINITI G35 COUPE - 2003 to 2007 INFINITI G37 - 2008 to 2013 INFINITI G37 - 2014 to 2015 INFINITI G37 - 1995 INFINITI I30 - 1996 to 2001 INFINITI I30 - 2002 to 2004 INFINITI I30 - 2000 to 2001 INFINITI I35 - 2002 to 2004 INFINITI I35 - INFINITI INFINITI - 1991 to 1992 INFINITI J30 - 1993 to 1997 INFINITI J30 - 2000 to 2009 INFINITI J30 - 2013 INFINITI JX - 2013 INFINITI JX35 - 2012 INFINITI M - 1991 to 1992 INFINITI M30 - 1993 to 1996 INFINITI M30 - 2001 to 2005 INFINITI M35 - 2006 to 2010 INFINITI M35 - 2012 to 2013 INFINITI M35 HYBRID - 2014 INFINITI M35 HYBRID - 2011 to 2013 INFINITI M37 - 2011 to 2013 INFINITI M37 HYBRID - 2001 to 2002 INFINITI M45 - 2003 to 2004 INFINITI M45 - 2005 INFINITI M45 - 2006 to 2010 INFINITI M45 - 2011 to 2013 INFINITI M45 - 2011 to 2013 INFINITI M56 - 2011 to 2013 INFINITI M56 HYBRID - 2015 to 2016 INFINITI Q40 - 1990 to 2006 INFINITI Q45 - 2014 to 2023 INFINITI Q50 - 2014 to 2018 INFINITI Q50 HYBRID - 2014 to 2015 INFINITI Q60 - 2016 INFINITI Q60 - 2017 to 2022 INFINITI Q60 - 2014 to 2019 INFINITI Q70 - 2014 to 2018 INFINITI Q70 HYBRID - 2019 INFINITI Q70L - 2011 to 2012 INFINITI QX - 2017 to 2019 INFINITI QX30 - 1997 to 2003 INFINITI QX4 - 2004 to 2009 INFINITI QX4 - 2014 to 2017 INFINITI QX50 - 2018 INFINITI QX50 - 2019 to 2023 INFINITI QX50 - 2022 to 2023 INFINITI QX55 - 2001 to 2002 INFINITI QX56 - 2004 to 2013 INFINITI QX56 - 2014 to 2023 INFINITI QX60 - 2014 to 2019 INFINITI QX60 HYBRID - 2014 to 2017 INFINITI QX70 - 2014 to 2023 INFINITI QX80 - 2019 INFINITI rQ50 HYBRID - 2023 INFINITI redundant QX50 ## Recalls for the same vehicles and component - [11V538000](/recalls/nhtsa/11V538000.md), 2011-11-04: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS - [2011165](/recalls/tc/2011165.md), 2011-04-21: Structure - [2001225](/recalls/tc/2001225.md), 2001-09-05: Structure - [01V282000](/recalls/nhtsa/01V282000.md), 2001-08-30: STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS - [1997086](/recalls/tc/1997086.md), 1997-04-22: Structure ## Other bulletins for the same vehicles and component - [ITB09\-063C](/bulletins/11031720.md), 2026-04-29, Service bulletin: STRUCTURE:BODY. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS \(Federal Motor Vehicle Safety Standards\) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” \(metal plate or vinyl label\) is attached to the instrument panel or body on the driver side at the base of the windshield \(see Figure 1\). · The “Certification Label” \(vinyl adhesive label\) is located on the lower area of the driver side B\-Pillar \(see Figure 1\). - [ITB17\-009H](/bulletins/11001182.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - [ITB13\-007I](/bulletins/11001179.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - [ITB09\-039K](/bulletins/11001177.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - [ITB97\-001A](/bulletins/10232651.md), 2023-03-07, Service bulletin: STRUCTURE. 1997 QX4 GRILLE GUARDS, BRUSH GUARDS AND WINCHES This bulletin is no longer active. Please discard previous versions of ITB97\-001. - [ITB13\-007H](/bulletins/10232646.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - [ITB13058A](/bulletins/10192819.md), 2021-05-10, Service bulletin: STRUCTURE:BODY:ROOF AND PILLARS; STRUCTURE:BODY:TRUNK LID. IF YOU CONFIRM: There is a squeak, rattle, buzz, or rubbing type noise coming from the retractable hard top and/or trunk area while driving. \- See page 2 and 3 for specific locations and types of noises. ACTION: Refer to the Repair Overview on page 2 and 3. See this bulletin for further detail. - [ITB09039C](/bulletins/10192728.md), 2021-05-10, Service bulletin: VISIBILITY. SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America \(NNA\) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail. - [ITB13007A](/bulletins/10192693.md), 2021-05-10, Service bulletin: VISIBILITY. SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. \* Most any foreign material on the surface of the Windshield can be cleaned off by using \#0000 super fine steel wool. \>The \#0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details. - [ITB10037D](/bulletins/10192601.md), 2021-05-10, Service bulletin: VISIBILITY; AIR BAGS; STEERING. SERVICE INFORMATION The Applied Vehicles are equipped with a new version of Intelligent Key presets memory. Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that are linked with Intelligent Key include: \- Automatic Drive Positioner \(includes driver seat, steering column, and mirror position memory\) \- Audio \(station presets, etc.\) \- Auto air conditioning and heating \(retains the last temperature and mode setting for each Intelligent Key user\) \- Navigation system \(retains the last settings \[e.g., Birdview\] and clock display preference for each Intelligent Key user\) See this bulletin for further detail. 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