# Service bulletin ELW\-BurlWalnut

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10232334
- Published by NHTSA: 2023\-03\-03
- Manufacturer's number: ELW\-BurlWalnut
- Manufacturer's date: 2023\-02\-14
- NHTSA component: STRUCTURE

## NHTSA's summary

To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes\-Benz USA, LLC \(MBUSA\) has entered into a settlement regarding claims relating to allegations that the “Burl Walnut Trim” in model year 2010 to 2016 Mercedes\-Benz E\-Class \(212 platform\) vehicles is defective. This Burl Walnut Trim is also sometimes referred to as “Burred Walnut.” The purpose of this NCU update is to alert you that: 1. The settlement went into effect on January 23, 2023. Customers are now eligible to receive extended warranty coverage and may start contacting authorized Mercedes\-Benz dealerships to schedule an appointment for the repairs. 2. Before scheduling a repair appointment and ordering replacement parts kits: The customer should be given a repair order containing: \(1\) an estimate for the repair, \(2\) the portion covered under the extended warranty; and \(3\) the customer’s contribution amount for the repair, if applicable. The customer must agree to pay their contribution amount for the repair and sign the repair order before the parts kit can be ordered.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10232334-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10232334-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2013 to 2015 MERCEDES\-BENZ AMG E63S
- 2014 to 2016 MERCEDES\-BENZ E250
- 2016 MERCEDES\-BENZ E300
- 2013 MERCEDES\-BENZ E330
- 2012 to 2016 MERCEDES\-BENZ E350
- 2015 to 2016 MERCEDES\-BENZ E400
- 2013 to 2015 MERCEDES\-BENZ E400 HYBRID
- 2012 to 2016 MERCEDES\-BENZ E550
- 2012 to 2016 MERCEDES\-BENZ E63

JSON: [/v1/bulletins/10232334](/v1/bulletins/10232334)

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