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Service bulletin 09-011-23

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10232284
Published by NHTSA2023-03-03
Manufacturer's number09-011-23
Manufacturer's date2023-02-09
NHTSA componentVISIBILITY:POWER WINDOW DEVICES AND CONTROLS; BACK OVER PREVENTION; VISIBILITY; UNKNOWN OR OTHER

NHTSA's summary

Some vehicles may exhibit power outer mirror(s) that do not completely fold in and/or out. NOTE: This concern is unrelated to frozen mirrors in icy weather where snow or ice need to be removed for the mirrors to fold in and/or out. This concern may be caused by the following: The space between the mirror frame and the inner base may be too tight to allow for proper movement. Due to insufficient water tightness, water enters the electric fold-in unit and results in corrosion damage. The friction around the folding mechanism shaft may become increased.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Glass, wipers and mirrors, Backup camera, Power windows

Vehicles listed
MAZDA CX-52019, 2020
MAZDA CX-92019, 2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-039-23a2023-10-05. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-001/222022-02-04. Service bulletin. Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock
SA-040-212021-07-01. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
MT-003-212021-06-29. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.
09-033-19-35902019-08-21. Service bulletin. Some vehicles may exhibit the rear parking sensor beeping without any obstacles behind it when the shift lever is shifted into Reverse. This concern only occurs when the rear USB power outlet (1) is broken. This is caused by noise from USB interference with the harness of the rear parking sensor (when the USB power outlet is broken).To correct this issue, the configuration of the USB power outlet has been changed to improve durability.
09-032-19-35792019-08-21. Service bulletin. Some customers may experience improper operation of the rear parking system with beep sounds coming from the rear parking sensor when there are no obstacles behind the vehicle. This occurs when the blower fan is on (at any fan speed) and the transmission is in "R" position. The concern is caused by electrical noise from the blower fan controller circuit affecting the rear parking sensor circuit. To eliminate this concern, the harness to the rear parking sensor has been twisted to improve its tolerance to electrical noise.
SA-006-19a2019-05-30. Service bulletin. Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.