# Service bulletin SA\-004/23

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10230877
- Published by NHTSA: 2023\-02\-02
- Manufacturer's number: SA\-004/23
- Manufacturer's date: 2023\-01\-13
- NHTSA component: LATCHES/LOCKS/LINKAGES

## NHTSA's summary

Some customers may report hearing an unusual noise coming from the power liftgate \(PLG\) when it is unlatching to open or latching closed. This is caused by an internal fault in the liftgate latch and/or loose bolts holding the latch to the liftgate.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10230877-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10230877-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Latches and locks

## Vehicles listed

- 2020 to 2023 MAZDA CX\-30
- 2023 MAZDA CX\-50

## Other bulletins for the same vehicles and component

- [SA\-017\-24a](/bulletins/10254190.md), 2024-05-04, Service bulletin: EXTERIOR LIGHTING; ENGINE AND ENGINE COOLING; LATCHES/LOCKS/LINKAGES. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App Connected Vehicle enrollment. 2. Remote function\(s\) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control
- [09\-024\-24](/bulletins/10254184.md), 2024-05-04, Service bulletin: LATCHES/LOCKS/LINKAGES; ELECTRICAL SYSTEM. Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running \(POWER ON\) or the ignition is turned to on \(READY ON\), it will unlock. To eliminate this concern, the control software of the DSC HU/CM \(or the electronically controlled brake unit\) has been modified.
- [09\-023\-24](/bulletins/10254183.md), 2024-05-04, Service bulletin: ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES. Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. Symptom 2: The touch sensor of the front door outer handle does not unlock the doors.
- [09\-029\-23a](/bulletins/10246137.md), 2023-12-05, Service bulletin: LATCHES/LOCKS/LINKAGES; UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. Symptom 2: The touch sensor of the front door outer handle does not unlock the doors.
- [SA\-069\-23](/bulletins/10244561.md), 2023-11-01, Service bulletin: LATCHES/LOCKS/LINKAGES. At PDI, it may be found that the outer door handle is missing the cover around the key cylinder.
- [MSP60c](/bulletins/10242110.md), 2023-09-09, Service bulletin: EQUIPMENT; LATCHES/LOCKS/LINKAGES. MSP60 2023MY CX\-50 DRIVER DOOR LOCK CONCERN: \*\*UPDATE\*\* Reactivation of \(MSP\) 60 \- 2023MY CX\-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April 2023 a Mazda Service Program \(MSP60\) was launched for certain 2023MY CX\-50 vehicles, but temporarily suspended on May 11, 2023. Mazda Warranty has reactivated this MSP, effective on the date of this notification.
- [MSP60b](/bulletins/10242108.md), 2023-09-09, Service bulletin: EQUIPMENT; LATCHES/LOCKS/LINKAGES. MSP60 2023MY CX\-50 DRIVER DOOR LOCK CONCERN: \*\*UPDATE\*\* Reactivation of \(MSP\) 60 \- 2023MY CX\-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April 2023 a Mazda Service Program \(MSP60\) was launched for certain 2023MY CX\-50 vehicles, but temporarily suspended on May 11, 2023. Mazda Warranty has reactivated this MSP, effective on the date of this notification.
- [MSP60a](/bulletins/10241629.md), 2023-09-05, Service bulletin: LATCHES/LOCKS/LINKAGES; LATCHES/LOCKS/LINKAGES:DOORS:LOCK. MSP60 2023MY CX\-50 DRIVER DOOR LOCK CONCERN: \*\*UPDATE\*\* Reactivation of \(MSP\) 60 \- 2023MY CX\-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April 2023 a Mazda Service Program \(MSP60\) was launched for certain 2023MY CX\-50 vehicles, but temporarily suspended on May 11, 2023. Mazda Warranty has reactivated this MSP, effective on the date of this notification.
- [SA\-009\-23F](/bulletins/10240484.md), 2023-08-05, Service bulletin: LATCHES/LOCKS/LINKAGES; EXTERIOR LIGHTING; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ENGINE AND ENGINE COOLING. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App Connected Vehicle enrollment. 2. Remote function\(s\) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
- [09\-029\-23](/bulletins/10240403.md), 2023-08-03, Service bulletin: ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES:DOORS:LOCK. Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. Symptom 2: The touch sensor of the front door outer handle does not unlock the doors.

JSON: [/v1/bulletins/10230877](/v1/bulletins/10230877)

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