# Service bulletin 9100012

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10229441
- Published by NHTSA: 2023\-01\-09
- Manufacturer's number: 9100012
- Manufacturer's date: 2022\-08\-08
- NHTSA component: STEERING

## NHTSA's summary

Electric Power Steering, Wrg,GEAR ASSY \- STEERING RACK \& PINION ELECTRIC DT/TRX No Start/Limp Mode. EVIC displaying multiple service indicators, cluster displaying multiple messages. Verify CAN C BUS is offline on topology. Root cause using CAN C STAR connector. If confirmed to be related to EPS CAN C Communication, do not disconnect any connections at the Steering Gear module. If found, please call or email FCA Redacted Content to set up parts return for analysis. If no response in 15 minutes, proceed with repair and follow\-up contact will be made to setup a parts FasTrak return for further analysis.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10229441-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10229441-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Steering

## Vehicles listed

- 2022 RAM 1500

## Recalls for the same vehicles and component

- [25V765000](/recalls/nhtsa/25V765000.md), 2025-11-06: STEERING:STEERING CONTROL MODULE; AIR BAGS:FRONTAL

## Other bulletins for the same vehicles and component

- [S2519000009](/bulletins/11023622.md), 2025-10-02, Service bulletin: ELECTRICAL SYSTEM; STEERING. Diagnostic Trouble Code \(DTC\) C221F\-00, C2223\-00, C221C\-00, C0051\-54 Present After Electric Power Steering \(EPS\) Replacement.
- [S2519000006](/bulletins/11020847.md), 2025-07-23, Service bulletin: ELECTRICAL SYSTEM; STEERING. Steering Repair Information Involving Toe Angle. Tie Rod And Or Electric Power Steering \(EPS\) Units.
- [99040](/bulletins/11003055.md), 2024-07-03, Warranty extension: ELECTRICAL SYSTEM; STEERING; SERVICE BRAKES; UNKNOWN OR OTHER. Warranty Operations Newsletter – Volume 10, Issue 6
- [99043](/bulletins/11003053.md), 2024-07-03, Warranty extension: STEERING; SERVICE BRAKES; UNKNOWN OR OTHER; ELECTRICAL SYSTEM. FCA Caribbean Warranty Newsletter – Volume 10, Issue 6
- [S2319000008](/bulletins/10248558.md), 2024-01-08, Service bulletin: STEERING. Clicking Noise From Steering Column While Turning Steering Wheel.
- [0804423](/bulletins/10248019.md), 2024-01-02, Service bulletin: STEERING; TRAILER HITCHES; SERVICE BRAKES; BACK OVER PREVENTION; ELECTRICAL SYSTEM; WHEELS. Radio Over The Air S24.13 and S24.18 Updating to S26.17 Software Version Customers may experience one or more of the following: ? \*\*Blank screen \(Rear view camera is not affected and will still function normally\).\*\* ? Battery drain. ? Radio resets \(Rear view camera will still function normally\). ? Wireless connectivity device disconnect. ? CarPlayT icon does not appear in device manager. ? Climate icon missing. ? Audio disruptions. ? SXMT inoperative. ? Audio muted. ? Passenger screen blank. ? Passenger screen apps missing. ? Missing profiles icon. ? Instrument Panel Cluster \(IPC\) displays incorrect audio source. ? Radio is slow to respond. ? Trailer tire pressure configurations deleted. ? Steering wheel controls skipping SXMT channels. ? Recent calls not displayed. ? Phone audio playing with ignition off. The following improvements are also included with this update: ? Apple CarPlayT and Android AutoT improvements. ? Voice Recognition \(VR\) command improvements. ? Uconnect phone improvements. ? FOTA improvements. ? Passenger screen camera app improvements. ? Icon size/layout improvements. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S24.13 or S24.18 to S26.17. NOTE: The national launch for the FOTA is expected to begin November 25, 2022.
- [S2323000079](/bulletins/10247448.md), 2023-12-18, Service bulletin: STEERING. Scraping sound from steering column
- [S2319000008](/bulletins/10244397.md), 2023-10-30, Service bulletin: STEERING. Clicking Noise From Steering Column While Turning Steering Wheel.
- [S2308000042](/bulletins/10243138.md), 2023-10-02, Service bulletin: STEERING:ELECTRIC POWER ASSIST SYSTEM; UNKNOWN OR OTHER; STEERING:STEERING CONTROL MODULE. EPS And Other CAN C Modules Offline, U0001\-00, U0002\-00, and U0131\-00 Can C Bus Diagnostic Trouble Codes \(DTCs\).
- [0804423](/bulletins/10234492.md), 2023-04-17, Service bulletin: ELECTRICAL SYSTEM; TRAILER HITCHES; WHEELS; BACK OVER PREVENTION; STEERING; SERVICE BRAKES, HYDRAULIC. Radio Over The Air S24.13 and S24.18 Updating to S26.17 Software Version Customers may experience one or more of the following: ? \*\*Blank screen \(Rear view camera is not affected and will still function normally\).\*\* ? Battery drain. ? Radio resets \(Rear view camera will still function normally\). ? Wireless connectivity device disconnect. ? CarPlayT icon does not appear in device manager. ? Climate icon missing. ? Audio disruptions. ? SXMT inoperative. ? Audio muted. ? Passenger screen blank. ? Passenger screen apps missing. ? Missing profiles icon. ? Instrument Panel Cluster \(IPC\) displays incorrect audio source. ? Radio is slow to respond. ? Trailer tire pressure configurations deleted. ? Steering wheel controls skipping SXMT channels. ? Recent calls not displayed. ? Phone audio playing with ignition off. The following improvements are also included with this update: ? Apple CarPlayT and Android AutoT improvements. ? Voice Recognition \(VR\) command improvements. ? Uconnect phone improvements. ? FOTA improvements. ? Passenger screen camera app improvements. ? Icon size/layout improvements. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S24.13 or S24.18 to S26.17. NOTE: The national launch for the FOTA is expected to begin November 25, 2022.

JSON: [/v1/bulletins/10229441](/v1/bulletins/10229441)

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