# Service bulletin S2008000107

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10229302
- Published by NHTSA: 2023\-01\-09
- Manufacturer's number: S2008000107
- Manufacturer's date: 2020\-07\-23
- NHTSA component: BACK OVER PREVENTION:DISPLAY FUNCTION

## NHTSA's summary

Radio Reverse Display Has A Fuzzy Image View

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10229302-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10229302-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Backup camera

## Vehicles listed

- 2019 RAM 2500

## Recalls for the same vehicles and component

- [20V191000](/recalls/nhtsa/20V191000.md), 2020-09-10: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

## Other bulletins for the same vehicles and component

- [103289](/bulletins/11014887.md), 2025-03-04, Service bulletin: BACK OVER PREVENTION: WARNINGS; LANE DEPARTURE: BLIND SPOT DETECTION. CAMERA \- REAR VIEW
- [S2208000045 REV.B](/bulletins/11011774.md), 2024-12-11, Service bulletin: BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING. Backup Camera Poor Image Quality Inspection
- [S1808000097](/bulletins/10243157.md), 2023-10-02, Service bulletin: BACK OVER PREVENTION:DISPLAY FUNCTION; BACK OVER PREVENTION. Back\-Up Camera Inoperative Complaints, Radio Display Blue or Blank When Placed in Reverse
- [S1808000152](/bulletins/10243131.md), 2023-10-02, Service bulletin: VEHICLE SPEED CONTROL:ACCELERATOR PEDAL; BACK OVER PREVENTION. CEL \(Check Engine Lamp\) Illuminated, P057B Brake Pedal Position Sensor Performance
- [08\-038\-23](/bulletins/10231815.md), 2023-02-13, Service bulletin: BACK OVER PREVENTION:SOFTWARE. Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi\-Fi upon start up. Hotspot gives a no Internet connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from JR34.3 to JR34.32. NOTE: National launch for this FOTA update is expected to begin February 20, 2023.
- [S238A000003](/bulletins/10231741.md), 2023-02-13, Service bulletin: BACK OVER PREVENTION. Backup Camera Blue Screen After Flat Bed Install
- [S1623000028 Rev.](/bulletins/10231735.md), 2023-02-13, Service bulletin: VEHICLE SPEED CONTROL; BACK OVER PREVENTION; POWER TRAIN; VISIBILITY; PARKING BRAKE. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [S1625000003 Rev.](/bulletins/10231712.md), 2023-02-13, Service bulletin: BACK OVER PREVENTION; EXTERIOR LIGHTING. Malfunction Indicator Lamp \(MIL\) Illumination. NOx Sensor Diagnostic Trouble Codes \(DTCs\) Diagnosis Information.
- [S2123000041](/bulletins/10230075.md), 2023-01-17, Service bulletin: BACK OVER PREVENTION. Wind Or Whistle Noise From Sunroof And Or Rear Cab
- [08\-234\-22](/bulletins/10229819.md), 2023-01-17, Service bulletin: ENGINE AND ENGINE COOLING; STEERING; PARKING BRAKE; WHEELS; ELECTRICAL SYSTEM; BACK OVER PREVENTION. UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? \*\*Wi\-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition \(VR\) response and navigation guidance. ? Mobile Station Integrated Services Digital Network \(MSISDN\) missing from radio, no connected services working.\*\* ? Lost radio presets. ? SXM favorite song not displaying/playing. ? Incorrect navigation address/location/directions. ? Lost navigation settings. ? SXM icon inoperative \(D\-Truck\). ? Radio display screen is black when the ignition is on \(Rear View Camera \(RVC\) not affected \(D\-Truck\)\). ? Radio freeze intermittent \(RVC not affected \(D\-Truck\)\). ? Wireless connectivity pair or connection issue \(D\-Truck\). ? Radio channel changes by itself \(D\-Truck\). ? Backup camera has black display screen, or Only displays Check Entire Surroundings with black screen \(occurs when vehicle is shifted immediately to reverse upon key\-on before RVC signal is received, recoverable with key cycle\) \(D\-Truck\). ? High pitch chime noise \(D\-Truck\). ? Contact list not loading \(D\-Truck\). ? ?Device Not Supported? message \(D\-Truck\). ? Remote app inoperative \(D\-Truck\). ? Travel\-Link fuel price incorrect \(D\-Truck\). ? Backup camera gridlines missing \(D\-Truck\). ? Unable to adjust volume \(D\-Truck\). ? Radio may reset/reboots, turn itself off and then back on again \(D\-Truck\). ? High pitch squeal, pop or humming sound coming from all of the speakers \(WK RU Only\). ? Radio display screen is black, intermittent \(RVC not affected \(WK RU Only\)\). ? Radio freeze intermittent \(RVC not affected \(WK RU Only\)\). ? Navigation stuck on loading screen or not appearing at all \(WK RU Only\). ? Radios resets when a wireless connectivity paired phone receives two text messages one after another simultaneously after approximately seven seconds. \(ABD sales code\). ? Speaker crackling noise on non amplified vehicles \(WK RU, UAV Only\). ? Active cal

JSON: [/v1/bulletins/10229302](/v1/bulletins/10229302)

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