Service bulletin 2103315

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10229239
Published by NHTSA	2023-01-09
Manufacturer's number	2103315
Manufacturer's date	2015-05-20
NHTSA component	BACK OVER PREVENTION; WHEELS; POWER TRAIN; ELECTRICAL SYSTEM

NHTSA's summary

Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software followed by a drive validation. The following software enhancement, for the 948TE 9-speed transmission, is being released to improve diagnostics for the following Diagnostic Trouble Codes (DTCs): ? P0711 - Transmission Fluid Temperature Sensor A Circuit Range-Performance ? P0887 - TCM Power Control Circuit High ? P1720 - Output Speed Sensor-Wheel Speed Rationality ? P1D98 - Incorrect Gear Ratio Clutch B or D Defective ? P215C - Output Shaft Speed Wheel Speed Correlation ? U0401 - Implausible Data Received From ECM-PCM The software also enables DTC P07A7 - Transmission Friction Element C Stuck On to set in the case of a dislodged C-clutch snap-ring.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Electrical system, Transmission and driveline, Wheels, Backup camera

Trouble codes named

P0711, P07A7, P0887, P1720, P1D98, P215C, U0401

Vehicles listed
JEEP CHEROKEE	2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
9003357	2024-01-02. Service bulletin. ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
2101721	2023-01-17. Service bulletin. Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following: Grinding noise coming from under the vehicle while driving. Vehicle will not move.
2302115	2023-01-09. Service bulletin. Squeak Noise Coming From The Rear Seat This bulletin involves applying tape to the rear seat track J-rail. The customer may describe a squeak noise coming from the rear seat, typically when the seat is unoccupied. The noise may be caused by metal to metal contact of the rear seat track J-rail.
0200415	2023-01-09. Service bulletin. Cold Temperature Squeak/Creak Noise While Turning The Steering Wheel This bulletin involves applying Nye® lubricant to the front strut mounts. Customer may describe a creak or squeak noise while turning the steering wheel. Noise is typically more noticeable during cold temperatures below 4°C (40°F), noise may go away when temperature warms up.
0801615	2023-01-09. Service bulletin. Poor Radio Reception This bulletin involves replacing the satellite antenna if needed. A customer may experience, SXM (Sirius/XM) radio has intermittent muting. This occurs in areas where XM signal is degraded and cell signal is very weak. The condition happens when the optional vehicle internet connection through the cell network is in use with the internal vehicle Wi-Fi. This Symptom/Condition Only Applies To 2014-2015 KL Vehicles: A customer may experience a popping noise when listening to AM stations.
9003029	2023-01-09. Service bulletin. Part Description: Steering Column and Seals. Issue Description: If the customer complains of a steering column squeak when turning the wheel in low speed maneuvers (parking lot, driveway) in cold weather, the following inspection procedure will assist in preventing a misdiagnosis.~ Inspect the suspension front coil spring to isolators. This can be done by first letting the vehicle cold soak. The noise is normally heard in temperatures ranging from 15- 40 degrees (F). With one person in the vehicle turning the steering wheel, place your hand on the front spring. If a vibration is felt when the noise is heard by the vehicle occupant, the issue is from the front suspension ? not in the steering column. Do not service the steering column.
0807117	2022-10-24. Service bulletin. This bulletin involves inspecting and updating the radio software, if required. A customer may experience one or more of the following conditions. Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not automatically update to local time. Clock may be off by several hours. (RA3 Only). HVAC temperature out of sync with radio display (KL vehicles). Some Uconnect App remote commands do not execute with the vehicle. Radio Apps are inoperative. Adds Apple Siri® Eyes Free capability for iPhone® owners. Auto Play can now be configured. Radio will lock up. Radio display screen is black or blank. Battery drain - due to radio remains on. HVAC temperature out of sync with radio display (KL vehicles). Track names may be displayed twice in USB or SD media modes. SD, USB or BTSA modes may become non-functional for a given ignition cycle. Duplicate song titles may be displayed in USB mode. Last track is displayed but next track is being played. Navigation function may reset itself after using One-Shot VR. Intermittently the Global Positioning System (GPS) may lose its location for a short time and causes routing and positioning concerns. GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. A false Pop-up message may appear. Vehicle Phone Requires Service? even though the vehicle?s phone works properly. Back-up camera image may be unclear or jittery/stutters at times. Mute button status was not being displayed correctly. Presets where not shown correctly or were deleted. Park Sense tone continuously on. Radio display may show. Please insert USB Stick? Navigation may not start or may lose position. Rear camera may show a black screen for 3 seconds upon going to reverse. iPod would not resume playing after a VR session or phone call. Radio reset, screen lockup, blank screen or sluggish system.
2101721	2022-10-17. Service bulletin. Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following: Grinding noise coming from under the vehicle while driving. Vehicle will not move.
2101721RevA	2022-10-17. Service bulletin. Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following:Grinding noise coming from under the vehicle while driving. Vehicle will not move.
08-016-15	2022-09-26. Service bulletin. Poor Radio Reception This bulletin involves replacing the satellite antenna if needed. A customer may experience, SXM (Sirius/XM) radio has intermittent muting. This occurs in areas where XM signal is degraded and cell signal is very weak. The condition happens when the optional vehicle internet connection through the cell network is in use with the internal vehicle Wi-Fi. This Symptom/Condition Only Applies To 2014-2015 KL Vehicles: A customer may experience a popping noise when listening to AM stations.