# Service bulletin 9004513

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10227962
- Published by NHTSA: 2022\-12\-19
- Manufacturer's number: 9004513
- Manufacturer's date: 2022\-04\-06
- NHTSA component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## NHTSA's summary

RADIO, MULTI Media ALERT: Radio replacement will lead loss of connectivity. Please do NOT replace the head unit if the customer has or plans to have a connectivity service plan. New software will be released to fix this later. ?Verify if the radio software version is on CR16.xx or GR18.xx ?Check if the customer has an active connectivity plan or plan to activate connectivity features. ?Do NOT replace the radio head unit If the answers to above questions are YES ?Do NOT disconnect battery, pull off the radio fuse, radio hard reset, or clear personal data. Those activities will reset the server connection and result in loss of connectivity. ?Do not replace the radio if the customer has experienced connectivity issue. A new radio with same software is not able to resolve the connectivity issue. Refer to SOL S2208000070 for more information.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10227962-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10227962-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Instrument cluster

## Vehicles listed

- 2017 CHRYSLER 300
- 2017 DODGE CHALLENGER
- 2017 DODGE CHARGER
- 2017 to 2018 JEEP COMPASS

## Recalls for the same vehicles and component

- [17V740000](/recalls/nhtsa/17V740000.md), 2017-11-21: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## Other bulletins for the same vehicles and component

- [S2008000102](/bulletins/10229294.md), 2023-01-09, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Radio And Instrument Cluster Backlighting Brightness Cannot Be Controlled
- [S2008000102](/bulletins/10221724.md), 2022-09-26, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Radio And Instrument Cluster Backlighting Brightness Cannot Be Controlled
- [S2108000034RevA](/bulletins/10220529.md), 2022-09-26, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. 15,000km Service Maintence Interval Displayed In The Cluster Instead Of The Correct Interval
- [S2108000034](/bulletins/10220524.md), 2022-09-26, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. 15,000km Service Maintence Interval Displayed In The Cluster Instead Of The Correct 10,000km Interval
- [08\-030\-17](/bulletins/10217581.md), 2022-08-08, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Flash: Can Not Reset Service Maintenance Reminder In The Instrument Panel Cluster \(IPC\) This bulletin involves reprogramming the IPC with the latest available software. The service maintenance reminder is displayed in the IPC and can not be reset by the service technician.
- [08\-029\-17](/bulletins/10217577.md), 2022-08-08, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Flash: Instrument Panel Cluster \(IPC\) Replacement This bulletin involves reprogramming the IPC with the latest available software. The Service Maintenance Reminder is displayed in the IPC and the Service Maintenance Reminder kilometers can not be reset by the service technician.
- [19\-002\-17](/bulletins/10217487.md), 2022-08-08, Service bulletin: STEERING; ELECTRICAL SYSTEM; EXTERIOR LIGHTING; ENGINE AND ENGINE COOLING; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE \(ECU/ECM\); ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Loss of Steering Assist This bulletin involves replacing the steering column due to water intrusion. Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find thefollowing DTCs have been set:C1593\-49 \- Steering Torque Sensor Circuit \- Internal Electronic Failure. C1592\-01 \- Electronic Power Steering Motor Circuit \- General Electrical Failure. C15DB\-00 \- EPS Disabled. C2217\-00 \- Electric Power Steering Module Internal. C2210\-00 \- ECU Over\-temperature. In addition the customer may experience one or more of the following:Cluster screen message: ?Power Steering Deactivated, Repair System?. High steering effort.
- [S2008000031 Rev.](/bulletins/10215866.md), 2022-07-18, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Low Charging Voltage Displayed On Cluster
- [S2108000034 Rev.](/bulletins/10188733.md), 2021-03-15, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. 15,000km Service Maintence Interval Displayed In The Cluster Instead Of The Correct Interval
- [S2108000034](/bulletins/10188728.md), 2021-03-15, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. 15,000km Service Maintence Interval Displayed In The Cluster Instead Of The Correct 10,000km Interval

JSON: [/v1/bulletins/10227962](/v1/bulletins/10227962)

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