# Service bulletin 0806820

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10224090
- Published by NHTSA: 2022\-10\-17
- Manufacturer's number: 0806820
- Manufacturer's date: 2020\-11\-18
- NHTSA component: STEERING; EXTERIOR LIGHTING; WHEELS; EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS

## NHTSA's summary

UGQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software levelto 39.2. Customers may comment on one or more of the following: Language set in Spanish, and try to search for an address with Voice Recognition\(VR\), it will not recognize these locations.VR can not find street names / location in Catalan language \(present in Barcelona area and nearby\). To correct this symptom,the radio SW has to be at QR39.2 and the Nav map SW version has to be at 19Q2. In the Uconnect App, under Live\>Jeep Skills\>Customer will see ?Current? meter which is displaying incorrect amperage readings.The battery current indicator indicates an incorrect value, it is showing the number 65536 stating that it is exactly inthe full range scale. The list of previous trips on both mobile app and Connected Vehicle Platform\(CVP\) portal, nor any valid vehicle, will be detected in Eco drive section. After software update 28.31 was performed, the radio may experience oneor more of the following:No audio from any media source and from navigation prompts. No audio as well from cell or initial message prompts\(audio chimes will continue to function along with the touchscreen beeps\). The volume may be inoperable at times. The heated steering wheel and heated seat buttons on radio display are grayed out and are inoperable.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10224090-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10224090-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Lighting, Steering, Wheels

## Vehicles listed

- 2019 to 2020 JEEP COMPASS

## Other bulletins for the same vehicles and component

- [S2422000001 REV.C](/bulletins/11010511.md), 2024-11-13, Service bulletin: WHEELS; ELECTRICAL SYSTEM. Tire Pressure Monitor \(TPM\) Service Information. TPM Lamp On.
- [S248A000001](/bulletins/10251785.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. SOS and Assistance Call Not Working After Radio Exchange Unit Installed
- [93120](/bulletins/10243209.md), 2023-10-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. FCA Caribbean Warranty Bulletin ID\-23\-20 "Can / Am" Warranty Coverage \- 594 / 595 / 596 WCC
- [93023](/bulletins/10243208.md), 2023-10-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Bulletin D\-16\-03 \- "Can / Am" Warranty Coverage \- 594 / 595 / 596 WCC \(Rev. B\)
- [ZD7](/bulletins/10242779.md), 2023-09-25, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software update
- [9100196](/bulletins/10242717.md), 2023-09-25, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- [0814023](/bulletins/10241074.md), 2023-08-21, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up. ? WiFi hotspot gives ?No Internet? connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from JR34.41F to JR34.42F. NOTE: The National campaign for this FOTA update launched July 5, 2023.
- [ReferenceZD7](/bulletins/10241056.md), 2023-08-21, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software Update
- [S238A000024](/bulletins/10240004.md), 2023-07-31, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
- [BulletinA](/bulletins/10240002.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software Update

JSON: [/v1/bulletins/10224090](/v1/bulletins/10224090)

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