# Service bulletin 0804822

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10223170
- Published by NHTSA: 2022\-10\-17
- Manufacturer's number: 0804822
- Manufacturer's date: 2022\-03\-09
- NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

UBR UER and UFR Radio Enhancements This bulletin involves updating the radio \(UBR and UER\) software level from the current level R34.00.49 or R37.03.58 to R41.00.56This bulletin involves updating the radio \(UFR\) software level to 34.00.49. Customers may experience one or more of the following: Auto button on climate control screen not present. When Voice Recognition \(VR\) button is pressed on radio, wrong message is displayed. Displays ?Bluetooth® Pairings? instead of connect Apple Carplay® or Android Auto® device. Wi\-Fi hotspot password always shows "null". Customer can't use feature. Wi\-Fi hotspot name not recognized on customer?s cellular device. Language selection on radio can not be saved after selecting. Wrong date format displayed using Korean language. Radio display is blank \(rear view camera still operable\). Radio touchscreen inoperative. Zoom In/Out button inoperative for rear view camera. Rear Cross Path Mode and Blind Spot chime keeps playing when object is no longer present. Irregular chime frequency. Time format does not change from military to 12\-hour format. ABC Jump Keyboard will not display. Incorrect DTC implementation for Media Hub disconnection. Pressing mute hard key while on phone call does not mute microphone. Adjust clock settings shortcut in home screen does not navigate you to the right screen. SXM radio stuck on current channel, no audio and can't navigate to other channels using soft keys or knob. Media port working intermittently and setting and may set Diagnostic Trouble Codes \(DTC's\): B15A1\-00 \- Media Port 1 Connection. B15A3\-00 \- Media Port 3 Connection. B15A4\-00 \- Media Port 4 Connection. Unable to connect vehicle Wi\-Fi hot spot. SXM radio does not retain the same channel after the vehicle has been shut off.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10223170-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10223170-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Trouble codes named

B15A1, B15A3, B15A4

## Vehicles listed

- 2021 JEEP GRAND CHEROKEE
- 2022 JEEP GRAND CHEROKEE 4XE

## Recalls for the same vehicles and component

- [25V083000](/recalls/nhtsa/25V083000.md), 2025-02-13: EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT; BACK OVER PREVENTION:DISPLAY FUNCTION
- [23V336000](/recalls/nhtsa/23V336000.md), 2023-05-11: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [0800624A](/bulletins/10251848.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Navigation \(NAV\) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update \(MOTA\). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
- [0801224](/bulletins/10251833.md), 2024-03-18, Service bulletin: EXTERIOR LIGHTING; EQUIPMENT:ELECTRICAL. Flash: Battery Pack Control Module \(BPCM\) Diagnostic and System Updates Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set: ? P0AA4\-00 \- Hybrid Battery Negative Contactor Circuit Stuck Closed. ? P0AA1\-00 \- Hybrid/EV Battery Positive Contactor ?A? Stuck Closed. Customers may also experience the following: ? The vehicle will not start. This bulletin involves updating the BPCM with the latest available software.
- [9100287](/bulletins/10251767.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL. Thermostat Assy For 2022\-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
- [0824523](/bulletins/10248941.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
- [S238A000058](/bulletins/10248903.md), 2024-01-16, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Radio Navigation Displays Message ?No Maps Available?
- [S238A000055](/bulletins/10248872.md), 2024-01-16, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Audio Muted During A CarPlay Or Android Auto Phone Call
- [9100276](/bulletins/10248848.md), 2024-01-16, Service bulletin: EQUIPMENT. Spring Front Upr \- Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. \~ If no response in 15 minutes, proceed with repair.
- [S2108000249](/bulletins/10247933.md), 2024-01-02, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; LATCHES/LOCKS/LINKAGES:DOORS:LOCK. Cluster and Radio Display Settings Reverted Back to Default Settings, Auto Door Locks and Paddle Shifter Inoperative No Menu to Enable
- [0823023](/bulletins/10247479.md), 2023-12-18, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Updating From QR39.6 to QR40.12 Software Version Customers may experience one or more of the following symptoms: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.6 to QR40.12. NOTE: National launch for this FOTA update is expected to begin November 06, 2023.
- [S238A000026](/bulletins/10247447.md), 2023-12-18, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times

JSON: [/v1/bulletins/10223170](/v1/bulletins/10223170)

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