# Service bulletin 0806820

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10221758
- Published by NHTSA: 2022\-09\-26
- Manufacturer's number: 0806820
- Manufacturer's date: 2020\-07\-09
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; WHEELS; STEERING

## NHTSA's summary

UGQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 34.21. Customers may comment on one or more of the following:After software update 28.31 was performed, the radio may experience one or more of the following:No audio from any media source and from navigation prompts. No audio as well from cell or initial message prompts\(audio chimes will continue to function along with the touchscreen beeps\). The volume may be inoperable at times. The heated steering wheel and heated seat buttons on radio display are grayed out and are inoperable.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10221758-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10221758-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Steering, Wheels, Software

## Vehicles listed

- 2019 JEEP COMPASS

## Other bulletins for the same vehicles and component

- [BulletinA](/bulletins/10240002.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software Update
- [08\-229\-22](/bulletins/10229805.md), 2023-01-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from IR22.64 and IR22.65 to IR22.66. The national launch for the FOTA is expected to begin on January 09, 2023. ? Wi\-Fi hotspot connection not working. ? No internet connection message on the phone when trying to connect to a device
- [2500321](/bulletins/10221210.md), 2022-09-26, Service bulletin: ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM; ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS; FUEL SYSTEM, GASOLINE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); EXTERIOR LIGHTING. Flash: Dosing Control Unit \(DCU\) Updates This bulletin involves reprogramming the Dosing Control Unit \(DCU\) with the latest available software. The customer may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes \(DTCs\) or symptom/condition.P20F6\-00 \- Reductant Injection Valve Stuck Open Bank 1 Unit 1. P208E\-00 \- Reductant Injector Stuck Closed \- Bank 1 Unit 1.
- [0809921](/bulletins/10212486.md), 2022-05-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 39.5 Customers may experience one or more of the following: Intermittent, black radio display screen. Intermittent, radio freezes. Bluetooth® pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXM icon inoperative. In addition, the following enhancement are included in this update:Enables map updates.
- [08\-068\-20 REV. B](/bulletins/10184768.md), 2020-12-28, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; STEERING; SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER. UGQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software levelto 39.2. Customers may comment on one or more of the following: Language set in Spanish, and try to search for an address with Voice Recognition \(VR\), it will not recognize these locations. VR can not find street names / location in Catalan language \(present in Barcelona area and nearby\). To correct this symptom, the radio SW has to be at QR39.2 and the Nav map SW version has to be at 19Q2. In the Uconnect App, under Live\>Jeep Skills\>Customer will see ?Current? meter which is displaying incorrect amperage readings. The battery current indicator indicates an incorrect value, it is showing the number 65536 stating that it is exactly in the full range scale. The list of previous trips on both mobile app and Connected Vehicle Platform \(CVP\) portal, nor any valid vehicle, will be detected in Eco drive section. After software update 28.31 was performed, the radio may experience one or more of the following: No audio from any media source and from navigation prompts. No audio as well from cell or initial message prompts \(audio chimes will continue to function along with the touchscreen beeps\). The volume may be inoperable at times. The heated steering wheel and heated seat buttons on radio display are grayed out and are inoperable.
- [08\-039\-20 REV. A](/bulletins/10180264.md), 2020-09-28, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. Radio Enhancements This bulletin involves updating the radio with the latest available software 23.02.30.10. The customer may describe one or more of the following: Bluetooth® won?t reconnect after Apple Carplay® is disconnected. Ghost touch, features, modes and App?s changing without driver input\(8.4" display Sales Codes UAM, UCM, UDM and UJM Only\). In addition, the following software enhancements are available: Voice Recognition \(VR\) improvement for India domestic markets.
- [S2008000130](/bulletins/10180233.md), 2020-09-28, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Radio UConnect GPS Based Trip Computer Missing
- [S2008000010](/bulletins/10178642.md), 2020-08-24, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
- [S2008000073](/bulletins/10176540.md), 2020-06-22, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. VP4 Panasonic Radio USB Software Update Error Codes And Guidelines For Recovery
- [08\-039\-20](/bulletins/10175148.md), 2020-05-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Radio Enhancements This bulletin involves updating the radio with the latest available software 23.02.30.10. The customer may describe one or more of the following:Bluetooth® won?t reconnect after Apple Carplay® is disconnected. Ghost touch, features, modes and App?s changing without driver input\(8.4" display Sales Codes UAM, UCM, UDM and UJM Only\). In addition, the following software enhancements are available:Voice Recognition \(VR\) improvement for India domestic markets.

JSON: [/v1/bulletins/10221758](/v1/bulletins/10221758)

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