# Service bulletin S2123000059

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10221642
- Published by NHTSA: 2022\-09\-26
- Manufacturer's number: S2123000059
- Manufacturer's date: 2021\-07\-29
- NHTSA component: AIR BAGS

## NHTSA's summary

Water Leak At Headliner Near Driver Microphone

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10221642-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10221642-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Air bags

## Vehicles listed

- 2022 JEEP GRAND WAGONEER
- 2019 to 2022 RAM 1500

## Recalls for the same vehicles and component

- [2025658](/recalls/tc/2025658.md), 2025-12-01: Airbag
- [25V824000](/recalls/nhtsa/25V824000.md), 2025-12-01: AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR
- [2025613](/recalls/tc/2025613.md), 2025-11-06: Airbag
- [25V765000](/recalls/nhtsa/25V765000.md), 2025-11-06: STEERING:STEERING CONTROL MODULE; AIR BAGS:FRONTAL
- [25V298000](/recalls/nhtsa/25V298000.md), 2025-05-08: AIR BAGS; ELECTRICAL SYSTEM:WIRING
- [2025013](/recalls/tc/2025013.md), 2025-01-16: Airbag
- [25V010000](/recalls/nhtsa/25V010000.md), 2025-01-16: AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR
- [2023430](/recalls/tc/2023430.md), 2023-08-03: Airbag
- [23V264000](/recalls/nhtsa/23V264000.md), 2023-04-13: AIR BAGS:SENSOR:SIDE IMPACT
- [2021722](/recalls/tc/2021722.md), 2021-11-24: Airbag

## Other bulletins for the same vehicles and component

- [S2623000057](/bulletins/11038555.md), 2026-10-16, Service bulletin: AIR BAGS. After Recent Service, A Replacement Occupant Classification Module \(OCM\) Is Non\-Responsive.
- [S2623000057](/bulletins/11038518.md), 2026-10-16, Service bulletin: AIR BAGS. After Recent Service, A Replacement Occupant Classification Module \(OCM\) Is Non\-Responsive.
- [99985](/bulletins/11006882.md), 2024-09-04, Other: AIR BAGS. AIR BAG \- DRIVER
- [0820323](/bulletins/10248947.md), 2024-01-16, Service bulletin: AIR BAGS; BACK OVER PREVENTION. Radio Over The Air Update to T25.48 Software Version The customer may experience one or more of the following: ? Ambient Light Setting inoperable. ? Radio reset \(Rearview camera functions normally\). ? Voice Recognition \(VR\) inoperable. ? Audio sources inoperable. ? Wireless CarPlay® inoperable. ? Setting preferences not saved on correct profile. ? Audio loss. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S26.17 to T25.48. NOTE: The National campaign for this FOTA update launched July 17, 2023.
- [0804023](/bulletins/10247981.md), 2024-01-02, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; AIR BAGS; PARKING BRAKE; VISIBILITY; BACK OVER PREVENTION; VEHICLE SPEED CONTROL; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Radio Over The Air R141.01.12, 139.01.53, 136.10.04 to R145.00.15 Software Version Updates Customers may experience one or more of the following: ? \*\*Intermittent Blue Screen \(rear view camera still operable\).\*\* ? Radio wireless connectivity Inoperative. ? Screen Lockup, Slow Response \(rear view camera still operable\). ? Caller cannot hear the driver and/or driver cannot hear the caller. ? Cannot switch stations after a call, lockup due to the phone remaining on the call. ? Radio displays ?Code Error? or Lockup In Accessory Mode?. ? Display shows a black screen on start up \(rear view camera still operable\). ? SXMT presets are lost for all profiles. ? SXMT has no volume and stuck on channel. ? Radio does not allow BUS to go to sleep. ? AndroidT auto not connecting on vehicle start up. ? When radio is in light theme mode and in audio Balance/Fade menu, it is hard to see the position icon. Black on black coloring. ? Black out on SXMT after switching Profiles. ? During connecting phone radio does not handle audio source correctly when making a phone call. ? Climate buttons out of place and move to settle in correct location. ? In the shortcuts menu pulled down from the status bar, the right side arrow is highlighted as if it can be selected. ? Presets with 9Hold to Save99 numbered above 9 have text cutoff. ? Profile edit not allowed while in movement for 9Memory Seat9. ? While switching between Driver Profiles, Phone Notification Volume pops up. ? Inconsistently SiriT assistance. ? Compass does not work. ? Wireless device echo. ? Satellite antenna error message. ? Display flickers before SXMT background displayed. ? Radio 9home9 screen background is theme 1 background when Theme 2, theme 3 or theme 4 is selected. ? Mirror dimmer button when added in shortcut widget does not work while driving. ? Missing one shortcut in the custom shortcuts widget. ? Cluster does not display incoming phone call popup when in o
- [9100243](/bulletins/10247405.md), 2023-12-18, Service bulletin: ELECTRICAL SYSTEM; AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE. MODULE Air Bag Control 22MY and 23MY DT \- If ORC module replacement is required, replace 68500728A$ with 68500728A$ and replace 68615034A$ with 68615034A$. Failure to do so will create an active DTC.
- [0804023](/bulletins/10234454.md), 2023-04-17, Service bulletin: AIR BAGS; PARKING BRAKE; ELECTRICAL SYSTEM; VISIBILITY; BACK OVER PREVENTION; VEHICLE SPEED CONTROL. Radio Over The Air R141.01.12, 139.01.53, 136.10.04 to R145.00.15 Software Version Updates Customers may experience one or more of the following: ? \*\*Intermittent Blue Screen \(rear view camera still operable\).\*\* ? Radio wireless connectivity Inoperative. ? Screen Lockup, Slow Response \(rear view camera still operable\). ? Caller cannot hear the driver and/or driver cannot hear the caller. ? Cannot switch stations after a call, lockup due to the phone remaining on the call. ? Radio displays ?Code Error? or Lockup In Accessory Mode?. ? Display shows a black screen on start up \(rear view camera still operable\). ? SXMT presets are lost for all profiles. ? SXMT has no volume and stuck on channel. ? Radio does not allow BUS to go to sleep. ? AndroidT auto not connecting on vehicle start up. ? When radio is in light theme mode and in audio Balance/Fade menu, it is hard to see the position icon. Black on black coloring. ? Black out on SXMT after switching Profiles. ? During connecting phone radio does not handle audio source correctly when making a phone call. ? Climate buttons out of place and move to settle in correct location. ? In the shortcuts menu pulled down from the status bar, the right side arrow is highlighted as if it can be selected. ? Presets with 9Hold to Save99 numbered above 9 have text cutoff. ? Profile edit not allowed while in movement for 9Memory Seat9. ? While switching between Driver Profiles, Phone Notification Volume pops up. ? Inconsistently SiriT assistance. ? Compass does not work. ? Wireless device echo. ? Satellite antenna error message. ? Display flickers before SXMT background displayed. ? Radio 9home9 screen background is theme 1 background when Theme 2, theme 3 or theme 4 is selected. ? Mirror dimmer button when added in shortcut widget does not work while driving. ? Missing one shortcut in the custom shortcuts widget. ? Cluster does not display incoming phone call popup when in o
- [S2323000008](/bulletins/10231720.md), 2023-02-13, Service bulletin: VEHICLE SPEED CONTROL; AIR BAGS; BACK OVER PREVENTION. Buzz Squeak Or Rattle Noise From Left Side Driver Door Area.
- [87147](/bulletins/10230451.md), 2023-01-17, Service bulletin: AIR BAGS; ENGINE AND ENGINE COOLING; TIRES; ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. It has been identified that the Vehicle Health Reports could at times report there is a vehicle issue which requires immediate service when there is not actually a vehicle issue.
- [S2123000059](/bulletins/10230228.md), 2023-01-17, Service bulletin: AIR BAGS. Water Leak At Headliner Near Driver Microphone

JSON: [/v1/bulletins/10221642](/v1/bulletins/10221642)

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