# Service bulletin 9004456

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10221358
- Published by NHTSA: 2022\-09\-26
- Manufacturer's number: 9004456
- Manufacturer's date: 2022\-06\-01
- NHTSA component: LATCHES/LOCKS/LINKAGES:DOORS:LATCH

## NHTSA's summary

LATCH, Sliding Door \(Right / Left\) For any RU vehicle with presence of a B2500 fault code \(active / stored / pending\), please refer to the following steps: 1. Please verify proper functionality of both sliding doors \(power or manual\) through all inputs \(overhead console, key fob, handle grab\). 2. If sliding doors operate as expected, do NOT replace sliding door latch\(es\). 3. If service is required, and your Dealership is located in the Detroit Metro Area please contact FCA Redacted Content, prior to replacing any sliding door latch\(es\). If no response in 15 minutes, proceed with repair. 4. If possible, please provide any / all information in the repair order narrative regarding status of sliding door function \(i.e, door only works manually, won't open via key fob, etc.\). This includes all customer feedback as well \(what exactly brought the customer into the dealer\).

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10221358-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10221358-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Latches and locks, Door latch

## Trouble codes named

B2500

## Vehicles listed

- 2017 to 2022 CHRYSLER PACIFICA
- 2020 to 2022 CHRYSLER VOYAGER

## Other bulletins for the same vehicles and component

- [9100219](/bulletins/10248506.md), 2024-01-08, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. LATCH, Sliding Door \(Right / L For any RU vehicle with a sliding door will not open/close issue please refer to the following steps: 1. Please verify proper functionality of both sliding doors \(power or manual\) switch the door into manual mode. Then, put the door in secondary and see if it will cinch and release through all inputs \(overhead console, key fob, handle grab\) 2. If sliding doors operate as expected, do NOT replace sliding door latch\(es\) 3. If possible, please provide any / all information in the repair order narrative regarding status of sliding door function \(i.e, door only works manually, won't open via key fob, etc.\). This includes all customer feedback as well \(what exactly brought the customer into the dealer\).
- [S2123000008](/bulletins/10220515.md), 2022-09-26, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. B2500\-01 B2500\-07 Power Sliding Door Latch General Electric Failure
- [75567](/bulletins/10212443.md), 2022-05-31, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. LATCH \- FRONT DOOR
- [23\-015\-17 REV. A](/bulletins/10140048.md), 2018-06-11, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Sliding Door Does Not Stay Open Or Secured After Opening This bulletin involves repairing one or both of the sliding door latches. Customers may experience the left or right power sliding door does not stay open or secured after opening when the button is pushed or when the door is opened manually. The door potentially may close if the vehicle is parked on a decline.
- [23\-015\-17](/bulletins/10140040.md), 2018-06-11, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Sliding Door Does Not Stay Open Or Secured After Opening This bulletin involves repairing one or both of the sliding door latches. Customers may experience the left or right power sliding door does not stay open or secured after opening when the button is pushed or when the door is opened manually. The door potentially may close if the vehicle is parked on a decline.

JSON: [/v1/bulletins/10221358](/v1/bulletins/10221358)

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