# Service bulletin 0801821REVA A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10221339 - Published by NHTSA: 2022\-09\-26 - Manufacturer's number: 0801821REVA - Manufacturer's date: 2021\-06\-19 - NHTSA component: EQUIPMENT:ELECTRICAL:INFOTAINMENT ## NHTSA's summary Video Routing Module \(VRM\) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 2114.12. Customers may experience one or more of the following: Black screen on Video Routing Module \(VRM\)/Rear Seat Entertainment \(RSE\) displays. One or both of the rear screens are not working after rear display replacement.If the rear display is replaced and it does not function, confirm that the VRM software is up to date. RSE remote control does not pair. When playing a video from a USB stick the video does not resume where it left off after an ignition cycle\(2017\-19 MY Only\). Video Screens do not turn on\(2017\-18 MY Only\). Radio Uconnect theater button does not work\(2017\-18 MY Only\). USB playback is choppy\(2017 MY Only\). The video system resets or does not function\(2017 MY Only\). The remote pairing screen will time out and inform customer the remote\(s\) have not been paired\(2017 MY Only\). Remotes frequently do not pair\(2017 MY Only\). Occasional reset\(2017 MY Only\). Rear screens can be accidently controlled from the radio outside of the parental control feature\(2017 MY Only\). Black screen\(2017 MY Only\). Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Code \(DTCs\) have been set:U11BB\-00 \- Lost Communication With Video Routing Module. B15AD\-00 \- Lost Low Voltage Differential Signal \(LVDS\) Connection With Media Port 1. B15AE\-00 \- Lost Low Voltage Differential Signal \(LVDS\) Connection With Media Port 2. B15AA\-00 \- Lost Low Voltage Differential Signal \(LVDS\) Connection With Display 1. B15AB\-00 \- Lost Low Voltage Differential Signal \(LVDS\) Connection With Display 2.Low Voltage Differential Signal \(LVDS\) DTCs \(B15AD00, B15AE00, B15AB00 and B15AA00\) get falsely set when the vehicle is remote started. In addition the following improvement is included:Blueborn cyber security patch\(2017\-19 MY Only\). ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10221339-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10221339-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Equipment and accessories ## Trouble codes named B15AA, B15AB, B15AD, B15AE, U11BB ## Vehicles listed - 2017 to 2021 CHRYSLER PACIFICA ## Recalls for the same vehicles and component - [25V877000](/recalls/nhtsa/25V877000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: - [25V876000](/recalls/nhtsa/25V876000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: - [19V886000](/recalls/nhtsa/19V886000.md), 2019-12-12: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. - [18V395000](/recalls/nhtsa/18V395000.md), 2018-06-14: EQUIPMENT:ELECTRICAL:ANTI\-THEFT DEVICES; ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:CONTROL MODULE - [2017663](/recalls/tc/2017663.md), 2017-12-22: Accessories - [17V824000](/recalls/nhtsa/17V824000.md), 2017-12-21: EQUIPMENT - [17V375000](/recalls/nhtsa/17V375000.md), 2017-06-13: EQUIPMENT:OTHER:LABELS ## Other bulletins for the same vehicles and component - [0800624A](/bulletins/10251848.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Navigation \(NAV\) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update \(MOTA\). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB. - [S248A000001](/bulletins/10251785.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. SOS and Assistance Call Not Working After Radio Exchange Unit Installed - [9100287](/bulletins/10251767.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL. Thermostat Assy For 2022\-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014 - [S238A000058](/bulletins/10248903.md), 2024-01-16, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Radio Navigation Displays Message ?No Maps Available? - [S2008000185](/bulletins/10248861.md), 2024-01-16, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Uconnect 5 Voice Recognition Options - [9100276](/bulletins/10248848.md), 2024-01-16, Service bulletin: EQUIPMENT. Spring Front Upr \- Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. \~ If no response in 15 minutes, proceed with repair. - [S238A000009](/bulletins/10247960.md), 2024-01-02, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Rear Seat Entertainment Tab On Radio Intermittently Disappears - [S238A000008](/bulletins/10247959.md), 2024-01-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Hybrid Pages Not Updating Properly - [S2208000011](/bulletins/10244395.md), 2023-10-30, Service bulletin: EQUIPMENT:ELECTRICAL. Wireless Qi Charger Not Charging - [0819923](/bulletins/10243263.md), 2023-10-02, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. Radio Firmware Over The Air \(FOTA\) Update from R16.28 or R17.98 to R17.99 Software Version Customers may experience one or more of the following: ? Radio resets at times. ? Wireless disconnects. ? Intermittent display screen blank. ? Radio slow to respond and lockup. ? Radio inoperative intermittently. ? Apps not able to update. Additional enhancement included with this software update: ? CarPlayT and Android AutoT improvements and robustness added. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from R16.28 and R17.98 \(RU\) and from R17.98 \(WD\) to R17.99. NOTE: The National campaign for this FOTA update launched September 8, 2023. JSON: [/v1/bulletins/10221339](/v1/bulletins/10221339) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%200801821REVA&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10221339&vehicle=Service%20bulletin%200801821REVA)