# Service bulletin 0809921

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10221336
- Published by NHTSA: 2022\-09\-26
- Manufacturer's number: 0809921
- Manufacturer's date: 2021\-06\-19
- NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 39.5 Customers may experience one or more of the following: Intermittent, black radio display screen. Intermittent, radio freezes. Bluetooth® pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXM icon inoperative. In addition, the following enhancement are included in this update:Enables map updates.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10221336-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10221336-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2018 to 2020 CHRYSLER 300
- 2018 to 2020 DODGE CHALLENGER
- 2018 to 2020 DODGE CHARGER
- 2018 to 2020 DODGE DURANGO
- 2019 to 2020 JEEP CHEROKEE
- 2018 to 2020 JEEP COMPASS
- 2018 JEEP GRAND CHEROKEE
- 2018 to 2020 JEEP RENEGADE

## Recalls for the same vehicles and component

- [2018593](/recalls/tc/2018593.md), 2018-10-29: Accessories
- [18V759000](/recalls/nhtsa/18V759000.md), 2018-10-29: EQUIPMENT:ACCESSORY:FLOOR MAT
- [2018396](/recalls/tc/2018396.md), 2018-07-27: Accessories

## Other bulletins for the same vehicles and component

- [S238A000028](/bulletins/10251795.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
- [S248A000001](/bulletins/10251785.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. SOS and Assistance Call Not Working After Radio Exchange Unit Installed
- [9100276](/bulletins/10248848.md), 2024-01-16, Service bulletin: EQUIPMENT. Spring Front Upr \- Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. \~ If no response in 15 minutes, proceed with repair.
- [S2308000020](/bulletins/10247961.md), 2024-01-02, Service bulletin: VISIBILITY:WINDSHIELD; EQUIPMENT:ELECTRICAL. ACC/FCW Limited Functionality Clean Windshield Message Displayed In The IPC. FCW Warning Light ON, DTC C14A5\-68, C14A5\-97
- [9100263](/bulletins/10247412.md), 2023-12-18, Service bulletin: EQUIPMENT; SEATS. Dynamic Sensor Prior to replacing this part, please ensure all the pre\-diagnostic \& diagnostic procedures have been completed with emphasis on wiring and connector integrity. If codes C006A\-28, U0125\-00, or C006A\-46 are present, warranty analysis suggests a high likelihood of an intermittent connection at or near the wiring connector, especially if the vehicle is a pursuit variant. Please verify wiring per diagnostic procedures, as well as removal \& installation guidance called out in the service manual before replacement.
- [93120](/bulletins/10243209.md), 2023-10-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. FCA Caribbean Warranty Bulletin ID\-23\-20 "Can / Am" Warranty Coverage \- 594 / 595 / 596 WCC
- [93023](/bulletins/10243208.md), 2023-10-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Bulletin D\-16\-03 \- "Can / Am" Warranty Coverage \- 594 / 595 / 596 WCC \(Rev. B\)
- [ZD7](/bulletins/10242779.md), 2023-09-25, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software update
- [9100196](/bulletins/10242717.md), 2023-09-25, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- [0814023](/bulletins/10241074.md), 2023-08-21, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up. ? WiFi hotspot gives ?No Internet? connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from JR34.41F to JR34.42F. NOTE: The National campaign for this FOTA update launched July 5, 2023.

JSON: [/v1/bulletins/10221336](/v1/bulletins/10221336)

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