# Service bulletin 2301321

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10221195
- Published by NHTSA: 2022\-09\-26
- Manufacturer's number: 2301321
- Manufacturer's date: 2021\-04\-15
- NHTSA component: SEAT BELTS:FRONT:RETRACTOR; SEAT BELTS; AIR BAGS

## NHTSA's summary

Front Outboard Seat Belts May Not Retract Properly \- X90 Warranty Extension This bulletin involves inspecting both of the front seat belt retractor D\-rings for cracks, whitening or witness marks on the plastic overmolds. Customers may comment on one or more of the following:The front driver and or passenger seat belts may not retract properly. A front seat belt D\-ring plastic is cracked.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10221195-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10221195-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Air bags, Seat belts

## Vehicles listed

- 2014 to 2015 DODGE DURANGO
- 2014 to 2015 JEEP GRAND CHEROKEE

## Recalls for the same vehicles and component

- [2014457](/recalls/tc/2014457.md), 2014-10-16: Seats And Restraints
- [14V643000](/recalls/nhtsa/14V643000.md), 2014-10-14: SEAT BELTS; AIR BAGS

## Other bulletins for the same vehicles and component

- [0807117](/bulletins/10224737.md), 2022-10-24, Service bulletin: ELECTRICAL SYSTEM; SEAT BELTS; BACK OVER PREVENTION; PARKING BRAKE. This bulletin involves inspecting and updating the radio software, if required. A customer may experience one or more of the following conditions. Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not automatically update to local time. Clock may be off by several hours. \(RA3 Only\). HVAC temperature out of sync with radio display \(KL vehicles\). Some Uconnect App remote commands do not execute with the vehicle. Radio Apps are inoperative. Adds Apple Siri® Eyes Free capability for iPhone® owners. Auto Play can now be configured. Radio will lock up. Radio display screen is black or blank. Battery drain \- due to radio remains on. HVAC temperature out of sync with radio display \(KL vehicles\). Track names may be displayed twice in USB or SD media modes. SD, USB or BTSA modes may become non\-functional for a given ignition cycle. Duplicate song titles may be displayed in USB mode. Last track is displayed but next track is being played. Navigation function may reset itself after using One\-Shot VR. Intermittently the Global Positioning System \(GPS\) may lose its location for a short time and causes routing and positioning concerns. GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. A false Pop\-up message may appear. Vehicle Phone Requires Service? even though the vehicle?s phone works properly. Back\-up camera image may be unclear or jittery/stutters at times. Mute button status was not being displayed correctly. Presets where not shown correctly or were deleted. Park Sense tone continuously on. Radio display may show. Please insert USB Stick? Navigation may not start or may lose position. Rear camera may show a black screen for 3 seconds upon going to reverse. iPod would not resume playing after a VR session or phone call. Radio reset, screen lockup, blank screen or sluggish system.
- [S1625000005](/bulletins/10224028.md), 2022-10-17, Service bulletin: FUEL SYSTEM, DIESEL; AIR BAGS; FUEL SYSTEM, GASOLINE; EXTERIOR LIGHTING. \(Rev. A\) Malfunction Indicator Light \(MIL\) Illuminated. Service Diesel Exhaust Fluid \(DEF\) System ? See Dealer Soon Message on Electronic Vehicle Information Center \(EVIC\) Along With Possible Diagnostic Trouble Code \(DTC\) P241D \- SCR Inducement \- Forced Engine Shutdown.
- [9003704](/bulletins/10221685.md), 2022-09-26, Service bulletin: SEATS; FUEL SYSTEM, GASOLINE; AIR BAGS; POWER TRAIN; BACK OVER PREVENTION; ENGINE AND ENGINE COOLING. Transmission Oil Pan, Heater \(TMU\), Tube or O\-ring Applies to vehicles equipped with 8 speed transmissions only; if you have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. Please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. Please review the available quick connect and transfer tube parts, as replacement of the TMU may not be required. If a TOC line connection is found to be the source, the quick connect may need replacement. If the leak source is coming from the connection of the TMU to the transmission, the transfer tube may need replacement. When parts are returned to the QEC the retaining clips \(snap ring\) for the quick disconnect fittings are missing. \(This leaves a question as to whether the clips were missing from the assembly plant, or the technician removed them in order to make line removal easier.\) Please return the clips with the transmission heater and note if they were not there to begin with. For any questions regarding transmission heater, contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
- [0807914REVC](/bulletins/10221091.md), 2022-09-26, Service bulletin: ELECTRICAL SYSTEM; AIR BAGS; PARKING BRAKE. RA3 RA4 Radio Enhancements if required, updating the radio software. A small number of customers may experience one or more of the following: Low battery condition due to the radio remaining powered up after the ignition has been turned off \(U.S Markets Only\). The Radio may switch from SiriusXM to an AM station by itself. Uconnect registration always present, can not remove Uconnect account. Teleprompter does not appear when pressing the Voice Recognition \(VR\) button. VR operation cancels while in media mode. Radio may display previous cameras image before displaying the current image. Navigation lost vehicle position, during route calculation. Navigation displays are missing after vehicle heading changes. Navigation giving incorrect guidance to exit the highway. FM audio may switch to AM after ignition cycle. Text messages appear as sender?s phone number not their name. VR phone button may not work at times. Audio muted after AUX device is disconnected. VR, ? Listen? to text, will only play 1st message. Drive Mode: Eco, sport or normal setting may not be saved after key cycle \(LA, LD, LX and ZD Only\). Drive Mode: Shift light On/Off, out of sync \(LA, LD, LX and ZD Only\). SirusXM station information does not update. Speed adjusted volume, may not work. AM or FM seek or tuner soft keys may be missing. Display screen show ambient temperature as ?\- \- ? not normal values.Improvements: High Definition \(HD\) radio buffering. Spanish translation. Radio station, scroll feature. Drive Mode: Launch control button, text improvements \(LA, LD, LX and ZD Only\). Making assist calls. App functionality and screen displays. Displays correct media, song titles and tracks. Travel Link, Points Of Interest \(POI\), displaying movies and favorites. Incoming calls, audio enhancements \(LA, LD and LX Only\). Audio for strong AM stations. VR performance. Settings can only be changed in run mode, not ACC. Notify user when messaging features are not s
- [2301321](/bulletins/10220971.md), 2022-09-26, Service bulletin: SEAT BELTS. Front Outboard Seat Belts May Not Retract Properly \- X90 Warranty Extension This bulletin involves inspecting both of the front seat belt retractor D\-rings for cracks, whitening or witness marks on the plastic overmolds. Customers may comment on one or more of the following:The front driver and or passenger seat belts may not retract properly. A front seat belt D\-ring plastic is cracked.
- [73454](/bulletins/10220928.md), 2022-09-26, Service bulletin: EQUIPMENT; SEAT BELTS. Warranty Bulletin D\-21\-04 \(X90\) Driver and Passenger Front Seat Belt Assembly 2014\-2015 Dodge Durango \(WD\) and 2014\-2015 Jeep Grand Cherokee \(WK\)
- [1900113](/bulletins/10220416.md), 2022-09-26, Service bulletin: ELECTRICAL SYSTEM; AIR BAGS; WHEELS; SEAT BELTS; STEERING. Rattle From Driver Side Of Instrument Panel Or Steering Wheel Over Rough Roads Or When Turning. This bulletin involves diagnosing and if necessary removing the steering column lock control module wiring harness bracket. Rattle from driver side of instrument panel or steering wheel over rough roads or when turning.
- [08\-019\-17 REV. A](/bulletins/10219892.md), 2022-09-15, Service bulletin: AIR BAGS; BACK OVER PREVENTION; PARKING BRAKE; ELECTRICAL SYSTEM. RG3 RG4 RJ3 RJ4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. A small number of customers may experience one or more of the following:Navigation failed message is displayed \(WK and KL with RG3 and RG4\). The clock not automatically updating to local time \(WK and KL with RG3 and RG4\). Poor or no connection to cellular network \(WK and KL with RG3 and RG4\). HVAC temperature out of sync with radio display \(KL with RG3 and RG4\). Some Uconnect App remote commands do not execute with the vehicle. Display goes blank/black \(WK and KL with RG3 and RG4\). Cyrillic keyboard is missing in phone book \(WK and KL with RG3 or RG4\). Wrong speed limit on NAV speed camera indication \(WK and KL with RG3 or RG4\). Blind Spot module beep or chime sound may be heard continuously \(KL Only\). Radio may keep the CAN bus network awake, causing a battery drain. Voice Recognition \(VR\) to set temperature, will indicate wrong setting to rear seat temperature. Not possible to set temperature in degrees Celsius using the VR \(UK vehicles only\). Teleprompter does not appear when pressing the VR button. VR operation cancels while in media mode. Radio may display camera?s previous image before displaying the current image. Navigation lost vehicle position during route calculation. Navigation displays are missing after vehicle heading changes. Navigation giving incorrect guidance to exit the highway. FM audio may switch to AM after ignition cycle. Text messages appear as sender?s phone number, not their name. VR phone button may not work at times. Audio muted after AUX device is disconnected. VR ?Listen? to text will only play 1st message. Drive Mode: Eco, Sport or Normal setting may not be saved after key cycle \(LA, LD, LX and ZD Only\). Drive Mode: Shift light On/Off, out of sync \(LA, LD, LX and ZD Only\). Speed adjusted volume may not work. AM/FM seek or tuner soft keys may be missing.
- [08\-053\-16](/bulletins/10219793.md), 2022-09-15, Service bulletin: AIR BAGS; LANE DEPARTURE; ELECTRICAL SYSTEM; VISIBILITY; PARKING BRAKE. Flash: RA3/RA4 Radio Software Enhancements This bulletin involves inspecting and, if required, updating the radio software. A small number of customers may experience one or more of the following: · \*\*Poor or no connection to cellular network \(U.S. market only\). · HVAC temperature out of sync with radio display \(KL vehicles\).\*\* · Intermittently blind spot chime will not turn off \(KL vehicles only\). · Enable High Definition \(HD\) feature \(RA4 radios located in Canada and Mexico\). · Low battery condition due to the radio remaining powered up after the ignition has been turned off \(U.S Markets Only\). · The Radio may switch from SiriusXM to an AM station by itself. · Uconnect registration always present, can not remove Uconnect account. · Teleprompter does not appear when pressing the Voice Recognition \(VR\) button. · VR operation cancels while in media mode. · Radio may display previous image before displaying the current image. · Navigation lost vehicle position during route calculation. · Navigation displays are missing after vehicle heading changes. · Navigation giving incorrect guidance to exit the highway. · FM audio may switch to AM after ignition cycle. · Text messages appear as sender?s phone number not their name. VR phone button may not work at times. · Audio muted after AUX device is disconnected. · VR, ? Listen? to text will only play first message. · Drive Mode: Eco, sport or normal setting may not be saved after key cycle \(LA, LD, LX and ZD Only\). · Drive Mode: Shift light On/Off, out of sync \(LA, LD, LX and ZD Only\). · SirusXM station information does not update. · Speed adjusted volume, may not work. · AM or FM seek or tuner soft keys may be missing. · Display screen show ambient temperature as ?\- \- ? not normal values. Improvements: · \*\*User can pair iPhone with Uconnect via Bluetooth and talk to Siri through Uconnect. · Ability to press VR button for more than one second.\*\*
- [08\-019\-17 REV. B](/bulletins/10217497.md), 2022-08-08, Service bulletin: AIR BAGS; BACK OVER PREVENTION; PARKING BRAKE; ELECTRICAL SYSTEM. RG3 RG4 RJ3 RJ4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. A small number of customers may experience one or more of the following:Navigation failed message is displayed \(WK and KL with RG3 and RG4\). The clock not automatically updating to local time \(WK and KL with RG3 and RG4\). Poor or no connection to cellular network \(WK and KL with RG3 and RG4\). HVAC temperature out of sync with radio display \(KL with RG3 and RG4\). Some Uconnect App remote commands do not execute with the vehicle. Display goes blank/black \(WK and KL with RG3 and RG4\). Cyrillic keyboard is missing in phone book \(WK and KL with RG3 or RG4\). Wrong speed limit on NAV speed camera indication \(WK and KL with RG3 or RG4\). Blind Spot module beep or chime sound may be heard continuously \(KL Only\). Radio may keep the CAN bus network awake, causing a battery drain. Voice Recognition \(VR\) to set temperature, will indicate wrong setting to rear seat temperature. Not possible to set temperature in degrees Celsius using the VR \(UK vehicles only\). Teleprompter does not appear when pressing the VR button. VR operation cancels while in media mode. Radio may display camera?s previous image before displaying the current image. Navigation lost vehicle position during route calculation. Navigation displays are missing after vehicle heading changes. Navigation giving incorrect guidance to exit the highway. FM audio may switch to AM after ignition cycle. Text messages appear as sender?s phone number, not their name. VR phone button may not work at times. Audio muted after AUX device is disconnected. VR ?Listen? to text will only play first message. Drive Mode: Eco, Sport or Normal setting may not be saved after key cycle \(LA, LD, LX and ZD Only\). Drive Mode: Shift light On/Off, out of sync \(LA, LD, LX and ZD Only\). Speed adjusted volume may not work. AM/FM seek or tuner soft keys may be missing. Display screen shows ambient tempe

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