# Service bulletin 9004371

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10221109
- Published by NHTSA: 2022\-09\-26
- Manufacturer's number: 9004371
- Manufacturer's date: 2021\-04\-28
- NHTSA component: BACK OVER PREVENTION; ELECTRICAL SYSTEM

## NHTSA's summary

CAMERA, Rear View Prior to replacing the RVCM \(rear view camera module\) due to the presence of the STORED DTC B2299\-00 "Rear Camera Module Internal" on the 21MY WL75 and or 22MY WL74, WS and MP vehicles, verify there are no observable issues with the Rear View Camera feature. If there are no observable issues with the Rear View Camera feature, and no customer complaints related to the Rear View Camera, clear the STORED fault and do not replace the camera. This issue is due to a temperature detection error and will be corrected in a subsequent SW release

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10221109-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10221109-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Electrical system, Backup camera

## Trouble codes named

B2299

## Vehicles listed

- 2022 JEEP COMPASS
- 2021 JEEP GRAND CHEROKEE
- 2022 JEEP GRAND CHEROKEE 4XE
- 2022 JEEP GRAND WAGONEER

## Recalls for the same vehicles and component

- [25V083000](/recalls/nhtsa/25V083000.md), 2025-02-13: EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT; BACK OVER PREVENTION:DISPLAY FUNCTION
- [24V436000](/recalls/nhtsa/24V436000.md), 2024-06-13: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [24V289000](/recalls/nhtsa/24V289000.md), 2024-04-25: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [23V577000](/recalls/nhtsa/23V577000.md), 2023-08-14: BACK OVER PREVENTION:DISPLAY FUNCTION
- [21V00A000](/recalls/nhtsa/21V00A000.md), 2021-12-21: BACK OVER PREVENTION:DISPLAY FUNCTION
- [21V729000](/recalls/nhtsa/21V729000.md), 2021-09-21: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; VISIBILITY:REARVIEW MIRRORS/DEVICES

## Other bulletins for the same vehicles and component

- [S2508000029 REV.B](/bulletins/11036279.md), 2026-08-19, Service bulletin: BACK OVER PREVENTION: WARNINGS. Instrument Panel Cluster \(IPC\) Message “Park Assist System Unavailable” or “Service Park Assist System”, “Rear Braking Assist Unavailable” or “Service Rear Braking Assist System" with Performance Diagnostic Trouble Codes \(DTCs\)
- [S2208000045 REV.B](/bulletins/11011774.md), 2024-12-11, Service bulletin: BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING. Backup Camera Poor Image Quality Inspection
- [08\-147\-24 REV. A](/bulletins/11006255.md), 2024-08-13, Service bulletin: BACK OVER PREVENTION: WARNINGS; UNKNOWN OR OTHER. "Flash: Park Assist Module \(PAM\) Updates Customers may experience the following: ● False front park assist warning when no obstacle present in front of vehicle. This bulletin involves reprogramming the PAM with the latest software available."
- [08\-147\-24](/bulletins/11002756.md), 2024-07-02, Service bulletin: BACK OVER PREVENTION: WARNINGS; UNKNOWN OR OTHER. "Flash: Park Assist Module \(PAM\) Updates Customers may experience the following: ● False front park assist warning when no obstacle present in front of vehicle. This bulletin involves reprogramming the PAM with the latest software available."
- [0802124](/bulletins/10251850.md), 2024-03-18, Service bulletin: BACK OVER PREVENTION:SOFTWARE; BACK OVER PREVENTION: CAMERA SYSTEM. Radio Over The Air 47.01.12 Updating to R47.03.26 Software Version The customer may experience one or more of the following: ? \*\*Blank Screen \(Rearview Camera \(RVC\) functions as normal\).\*\* ? Tune knob does not move the scroll bar in Device Manager's phone setting menu. ? Tune knob does not move the scroll bar in the Apps Drawer. ? Rejected incoming phone call using the radio screen but cluster continued to display incoming call message. ? Head Unit \(HU\) switches from SXM® to wireless without user's input. ? Home screen Loading Data indefinitely after profile switch. ? Device List shows empty although there are devices connected. ? Unable to pair phone. ? Fuel consumption menu in radio not available. ? Radio and / or SXM® presets being lost. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated to R47.03.26. NOTE: The National campaign for this FOTA update launched August 21, 2023.
- [0801424](/bulletins/10251835.md), 2024-03-18, Service bulletin: BACK OVER PREVENTION; WHEELS; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; SEATS; SERVICE BRAKES, HYDRAULIC; PARKING BRAKE; TRAILER HITCHES; VEHICLE SPEED CONTROL; STEERING. Radio T25.50 Software Update The customer may describe one or more of the following: Battery Drain. U0485\-00 Implausible Data Received From Radio. Native Voice Recognition \(VR\) session does not open with wake\-up word or steering wheel button. USB playback inoperative. Wireless connectivity media playback inoperative. Radio resets. VR inoperative. Call does not end on the cluster. Seat comfort graphic incorrect. Wireless and Wired CarPlay® inoperative. Vehicle positioning \(Lat/Long\) inoperative. Audio sources inoperative. Profile avatar changes in valet mode. Electric Vehicle \(EV\) pages inoperative. Scheduled cabin cooling inoperative. Rear seat entertainment audio overlap. Black Screen \(Rear view camera will still function normally\). Unable to connect second wireless connectivity device. Assist call inoperative. Comfort graphic overlap. Translated text is incorrect. Comfort softkeys incorrect. Unable to exit seat comfort pop\-up \(Rear view camera will still function normally\). Compass inoperative. Wireless connectivity disconnect. Display does not return to idle mode after call. Radio slow response. SXM® favorites inoperative. Display switches to Nav on VR prompt. Tutorial App inoperative. Unable to exit EV pages \(Rear view camera will still function normally\). Dynamic RVC guidelines inoperative. Unable to switch audio sources. European media source \(DAB\) available on North America vehicles. Wired CarPlay® inoperative. Audio sources unavailable after profile switch. Audio repetition stops during incoming calls. Schedule update inoperative. Radio screen freezes \(Rear view camera will still function normally\). Audio unmuted at door close. Audio loss. Setting preferences will not return to default. Surround view camera inoperative\(Rear view camera will still function normally\).
- [1801323](/bulletins/10248916.md), 2024-01-16, Service bulletin: SERVICE BRAKES, HYDRAULIC; BACK OVER PREVENTION; STEERING; VEHICLE SPEED CONTROL; FUEL SYSTEM, GASOLINE; POWER TRAIN; ELECTRICAL SYSTEM. Flash: Powertrain Control Module \(PCM\) Updates Customers or technician may experience one or more of the following: ? \*\*The engine oil life displayed on Instrument Panel Cluster \(IPC\) drops down too fast when the engine oil dilution reaches high level without the ability to recover. ? Incorrect reporting of fuel tank high pressure sensor value on wiTECH and Freeze Frame. ? The fuel door will get locked in the event of a leak failure.\*\* ? Engine must be started twice to achieve drive ready \(at low temperatures around \-30°C, \-22°F\) when the vehicle was entered and started quickly. ? ?Performance Limited, Service Fuel System? message displayed while driving. ? Unable to enter electric mode driving while Fuel Oil Refresh Mode \(FORM\) is active. This bulletin involves reprogramming the PCM with the latest available software. NOTE: Additional module flashes are required for this update to be effective, the following modules are all to be updated along with this HCP and AHCP update: ? Transmission Control Module \(TCM\). ? Hybrid Control Processor \(HCP\) and Auxiliary Hybrid Control Processor \(AHCP\) also known as Power Inverter Module \(PIM\) module.
- [S2208000172](/bulletins/10248578.md), 2024-01-08, Service bulletin: BACK OVER PREVENTION. Camera Display Has a Blue Screen When Using Surround, Front, Rear, or Park Assist Camera View
- [S2308000054](/bulletins/10248559.md), 2024-01-08, Service bulletin: BACK OVER PREVENTION. System Operation Obstructed or Blocked, ?Blind Spot Temporarily Unavailable, Sensor Blocked?, ?Automatic Emergency Braking \(AEB\) Limited Service Required? or ?Limited Functionality Clean Front Windshield? Displayed Momentarily on The Cluster
- [9100227](/bulletins/10248510.md), 2024-01-08, Service bulletin: BACK OVER PREVENTION. Long Range Camera Front Part Number is more precise than "Up to and including" and "After" dates in the item description. Please ensure to order the correct CADM and Long Range Camera Part Number\(s\) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.

JSON: [/v1/bulletins/10221109](/v1/bulletins/10221109)

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