# Service bulletin 9002503

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10220993
- Published by NHTSA: 2022\-09\-26
- Manufacturer's number: 9002503
- Manufacturer's date: 2014\-09\-10
- NHTSA component: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

RHR Radio Issue Description: Issue 1: While performing RHR radio reflash \(software update\), on rare occasions, the flash can fail to properly update the radio resulting in the radio running in Emergency IFS mode. This error condition can occur due to interrupting the software update, background radio operations interfering with the reflash process, etc. The radio will reboot, but with limited functionality \( may include but are not limited to: NAV, Voice Recognition, Bluetooth, or AUX jack are inop, no available space shown on HDD, etc.\). The radio can still be properly updated by simply reinserting the software update disc and performing the reflash procedure again. To assist in the verification that the radio is running Emergency IFS perform the 1. Power on radio\~ 2. Press MENU H/K\~ 3. Press System Setup S/K\~ 4. Press Manage HDD S/K\~ 5. Press Display Available Space on HDD S/K\~ 6. When running Emergency IFS, all items under Used, Available, and Capacity report as dashes Issue 2: If you are having troubles connecting a phone or a MP3 player, try removing the battery on the device and then going through the pairing/connection procedure again. If you cannot remove the battery on the device, perform a reboot. Each manufacturer has a different series of buttons to hold down to perform a reboot. If the problem still persists, try the device on another like vehicle with the same radio. If you are having the same connection issues on another like vehicle, the device may be faulty or it may not be compatible with the RHR radio. Go to www.chrysler.com/hostb/crossbrand/owners/en and click on ?Bluetooth Phone Compatibility Test Results? link for a list of phones that are compatible. For MP3 players and media storage devices, only .wma, .aac, .mp3, .sacd, .jpeg \& .jpg files are supported. Remove all other file types and reevaluate the concern. Issue 3: If upgrading a vehicle from a low line radio that has factory installed UConnect

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10220993-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10220993-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories

## Vehicles listed

- 2011 to 2014 CHRYSLER 200
- 2011 to 2014 CHRYSLER TOWN AND COUNTRY
- 2011 to 2012 DODGE CALIBER
- 2011 to 2014 DODGE CARAVAN
- 2011 to 2014 DODGE CHALLENGER
- 2011 DODGE DAKOTA
- 2011 to 2014 DODGE DURANGO
- 2011 to 2012 DODGE NITRO
- 2011 to 2012 DODGE RAM 1500
- 2011 to 2012 DODGE RAM 2500
- 2011 to 2014 JEEP COMPASS
- 2011 to 2012 JEEP LIBERTY
- 2011 to 2014 JEEP PATRIOT
- 2011 to 2014 JEEP WRANGLER
- 2013 RAM 1500
- 2014 RAM 2500

## Recalls for the same vehicles and component

- [25V876000](/recalls/nhtsa/25V876000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
- [19V813000](/recalls/nhtsa/19V813000.md), 2019-11-14: ELECTRICAL SYSTEM
- [2018396](/recalls/tc/2018396.md), 2018-07-27: Accessories
- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING
- [2018230](/recalls/tc/2018230.md), 2018-05-03: Accessories
- [2017663](/recalls/tc/2017663.md), 2017-12-22: Accessories
- [17V824000](/recalls/nhtsa/17V824000.md), 2017-12-21: EQUIPMENT
- [2017574](/recalls/tc/2017574.md), 2017-11-22: Electrical
- [17V741000](/recalls/nhtsa/17V741000.md), 2017-11-21: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
- [2017341](/recalls/tc/2017341.md), 2017-07-10: Electrical

## Other bulletins for the same vehicles and component

- [9100923](/bulletins/11037599.md), 2026-09-30, Service bulletin: ELECTRICAL SYSTEM; ENGINE. AIR CLEANER \- NONE Instruction to Dealers while ordering the PN\# 68137142AD. 1. If the Air Cleaner Assembly is functional and only the MAF Sensor has failed, the dealer should order and replace only the MAF Sensor\(68002441AC\). 2. If the Air Cleaner Assembly has failed and the MAF Sensor remains functional, the dealer should order the new Air Cleaner Assembly PN\(68137142AD\) and reuse the existing MAF Sensor\(68002441AC\) from the failed assembly. 3. If both the Air Cleaner Assembly and the MAF Sensor have failed, the dealer should order both the New Air Cleaner Assembly\(68137142AD\) and the MAF Sensor\(68002441AC\) as separate service parts.
- [S1623000028 Rev. K](/bulletins/11033975.md), 2026-06-18, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [S1623000028 REV.I](/bulletins/11033308.md), 2026-06-03, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [S2623000023](/bulletins/11031337.md), 2026-04-15, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM. Power Liftgate Inoperative.
- [S2223000022 REV.E](/bulletins/11031240.md), 2026-04-10, Service bulletin: ELECTRICAL SYSTEM. Power Liftgate Inoperative Or Intermittently Will Not Open Or Close.
- [S2608000015](/bulletins/11030266.md), 2026-03-25, Service bulletin: ELECTRICAL SYSTEM; SEATS. Memory Seat Does Not Work There Is No Response from The Seat While Pressing the Memory Seat Profiles from the Switch Diagnostic Trouble Code \(DTC\) B1D9B\-54\- Seat Horizontal Front Stop Not Learned\-Missing Calibration
- [S2608000010](/bulletins/11030042.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. Active Diagnostic Trouble Code \(DTC\) B1A10\-00, B1A11\-00, B1A12\- 00, B1A13\-00\-, B1A14\-00, B1A15\-00, B1A16\-00, and B1A17\-00 in The Radio Frequency Hub \(RFH\)
- [S1408000384 REV.J](/bulletins/11030035.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor \(IBS\) State of Charge \(SOC\) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes \(DTCs\), or Battery Warning Lamp On
- [110603](/bulletins/11030026.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. SPEAKER \- NONE
- [110604](/bulletins/11030025.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. SPEAKER \- NONE

JSON: [/v1/bulletins/10220993](/v1/bulletins/10220993)

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