# Service bulletin S2008000011RevB

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10220909
- Published by NHTSA: 2022\-09\-26
- Manufacturer's number: S2008000011RevB
- Manufacturer's date: 2021\-03\-25
- NHTSA component: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM

## NHTSA's summary

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10220909-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10220909-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories

## Vehicles listed

- 2020 to 2021 CHRYSLER PACIFICA
- 2020 to 2021 DODGE DURANGO
- 2020 to 2021 JEEP GRAND CHEROKEE

## Recalls for the same vehicles and component

- [26V362000](/recalls/nhtsa/26V362000.md), 2026-06-04: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- [25V877000](/recalls/nhtsa/25V877000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
- [25V876000](/recalls/nhtsa/25V876000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
- [2023008](/recalls/tc/2023008.md), 2023-01-18: Electrical
- [23V010000](/recalls/nhtsa/23V010000.md), 2023-01-17: ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES; HYBRID PROPULSION SYSTEM: INVERTER
- [2020254](/recalls/tc/2020254.md), 2020-06-10: Electrical
- [20V334000](/recalls/nhtsa/20V334000.md), 2020-06-09: ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH; ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

## Other bulletins for the same vehicles and component

- [S2621000006](/bulletins/11038331.md), 2026-10-07, Service bulletin: ELECTRICAL SYSTEM. Note: Document released 10/2/2026. Multiple Warning Indicators On In The IPC. ESM \- PRNDL Flashing. And The Vehicle Will Not Shift Into Gear. The Wipers May Be On, With An Electric Parking Brake Unavailable.
- [08\-221\-26 REV. B](/bulletins/11037582.md), 2026-09-30, Service bulletin: ELECTRICAL SYSTEM. R1H Radio U41.10 Software Update \- Dealer Option Customers may experience one or more of the following: SYMPTOM: ● \*\*Speakers may emit a humming, screeching, buzzing, clicking, or bass noise \(not related to the amplifier\).\*\* ● FCW OFF light ON with no DTCs and can't turn off. ● Blank screen and then reboot every 2 minutes and 40 seconds. \(Rearview Camera Functions Normally\). ● Paddle shifters not working/no longer a setting. ● Autolocks not working. ● Auto headlights not working. ● AM station not working \(Appears some of the vehicles PROXI defaults to "1" which is absent for AM\). ● Album Art flickering issue. ● Blank screen and then reboot every 2 minutes and 40 seconds. ● CarPlay icon disappears from main screen while still active, leaving no navigation path back. ● Light/dark theme mismatch between Radio and temperature screens at key\-on Radio experiences lockups, resets, blank screens, and language issues after FOTA. ● Valet mode sends duplicate requests causing HU and vehicle state misalignment. ● Rear seat media page intermittently shows a blank screen. ● Unable to select or drag 'Pitch and Roll' widget on home screen. ● USB playback resumes incorrectly, skipping to next track after reconnect. ● Album art not displayed on HMI despite availability in media. ● Incorrect call timer displayed for conference calls. ● Call status remains 'active' on widget after call ends. ● Second call status not updated on home screen widget. ● Rear entertainment tab intermittently blank when switching apps. ● System crashes for 20 to 30 seconds after voice reply action. ● Media progress bar continues incorrectly after second call acceptance. ● CarPlay device fails to reconnect automatically or manually. ● Rear HVAC lock/unlock text missing while icon is present. ● Visual glitch observed on Front Passenger Display Module \(FPDM\) display. ● Surround view camera accessible while driving across apps \(unexpected behavior\). This bulletin involves inspecting and if required, updating the radio software level to U41.10. Depending on the radio's current software level the radio may need a one or two USB update
- [9100905](/bulletins/11037350.md), 2026-09-17, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- [9100900](/bulletins/11037346.md), 2026-09-17, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- [9100902](/bulletins/11037345.md), 2026-09-17, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- [S2623000001 REV.A](/bulletins/11036771.md), 2026-09-03, Service bulletin: ELECTRICAL SYSTEM. Rotary Shifter Lights Blinking, Shifter Not Moving, Not Going Into Gear.
- [113803](/bulletins/11036166.md), 2026-08-13, Service bulletin: ENGINE; ELECTRICAL SYSTEM. HOSE AND TUBE \- HEATER SUPPLY AND RETURN
- [08\-294\-26](/bulletins/11035317.md), 2026-07-29, Service bulletin: ELECTRICAL SYSTEM. Telematics Box Module \(TBM\) Firmware Over The Air Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Codes \(DTCs\): ● B22A9\-00 \- ECU Internal Performance. ● B1560\-13 \- Cellular Antenna 1\-Circuit Open. ● B1561\-13 \- Cellular Antenna 2\-Circuit Open. ● B1562\-12 \- GPS Antenna\-Circuit Short To Battery. Customers may also comment on the following: ● "Uconnect Box Requires Service" message in the display screen module.
- [9100866](/bulletins/11035190.md), 2026-07-23, Service bulletin: ELECTRICAL SYSTEM. Display Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders, Warranty, Mopar, Customer Pay and Service Contract. Order "68" part number for New, Unsold units only.
- [9100859](/bulletins/11035072.md), 2026-07-18, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Before replacing any part, check the DOT on the glass or the PN to make sure you choose the replacement part from the correct supplier: DOT 615 \- 6NC10TRMAH \- CIE Supplier DOT 1038 \- 6NC07TRMAR \- CIE Supplier DOT 1065 \- 7TF32TRMAB, 7TF33TRMAB \- HCMF Supplier

JSON: [/v1/bulletins/10220909](/v1/bulletins/10220909)

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