Service bulletin TSB005522
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10220184 |
| Published by NHTSA | 2022-09-15 |
| Manufacturer's number | TSB005522 |
| Manufacturer's date | 2022-06-15 |
| NHTSA component | EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. |
NHTSA's summary
TSB: Some 2020 ? 2022 Highlander and Highlander Hybrid, and 2021 ? 2022 model year Venza Hybrid vehicles equipped with the 12.3-in. Premium Audio system may exhibit an abnormal multi-display operation, including but not limited to: an intermittent blank screen (reverse camera still operable), rebooting (Toyota logo present, audio still playing), touch screen inputs intermittently inoperative, or intermittent screen freezing. An updated integration control module is available to address these conditions. Follow the Repair Procedure in this bulletin to address this condition
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories
| TOYOTA HIGHLANDER | 2020, 2021, 2022 |
|---|---|
| TOYOTA HIGHLANDER HYBRID | 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
| TOYOTA VENZA HYBRID | 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 22V310000 | 2022-05-06. EQUIPMENT:OTHER:LABELS |
|---|
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| TSB010622 | 2024-04-01. Service bulletin. TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription (stored in the head unit), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an Activation Card Number (ACN). Updating the map without the use of an ACN is considered an Embedded Navigation Update (refer to pg. 10) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update. |
|---|---|
| 23TC08_TI_Publis | 2024-03-18. Service bulletin. TI: TECHNICAL INSTRUCTIONS FOR 23TC08 SKID CONTROL ECU REPROGRAM CERTAIN 2021 - 2023 MODEL YEAR VENZA HYBRID |
| TSB003220 | 2023-10-16. Service bulletin. TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate. |
| T-SB-0057-18 | 2023-06-26. Service bulletin. TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system. |
| T-TT-0611-20 Rev | 2023-01-17. Service bulletin. TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs. |
| T-SB-0106-22 | 2023-01-17. Service bulletin. TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription (stored in the head unit), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an activation card number (ACN). Updating the map without the use of an ACN is considered an Embedded Navigation Update (refer to pg. 10) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system |
| TSB004321Rev2 | 2022-10-17. Service bulletin. TSB: Some 2020 model year vehicles equipped with Audio Plus (version 1021) or Premium Audio (version 1021) or earlier may exhibit one or more of the following conditions: ?Barge in function defaulted to OFF. ?Limited phone book grammar. ?Difficult Hand Free operation. ?Abnormal Electronic Owner?s Manual operation. ?Music does not automatically resume when using Android Auto?. ?Cover art is not displayed. ?Vehicle position is not sent to Destination Assist server. ?System inoperative after using the return button when using voice recognition. |
| 22TD042 | 2022-10-17. Service bulletin. FAQ: LIMITED SERVICE CAMPAIGN 22TD04 |
| 21TD02 | 2022-10-17. Service bulletin. RL: A Toyota Genuine Accessory Dash Camera was installed in the involved vehicles. If the Micro SD Card used in the accessory dash camera is damaged the accessory dash camera may continuously attempt to read/write data to the card. This can lead to an increase in temperature of the card and may lead to localized melting of the card and the surrounding area of the dash cam. |
| TSB005522 | 2022-10-17. Service bulletin. TSB: Some 2020 ? 2022 Highlander and Highlander Hybrid, and 2021 ? 2022 model year Venza Hybrid vehicles equipped with the 12.3-in. Premium Audio system may exhibit an abnormal multi-display operation, including but not limited to: an intermittent blank screen (reverse camera still operable), rebooting (Toyota logo present, audio still playing), touch screen inputs intermittently inoperative, or intermittent screen freezing. An updated integration control module is available to address these conditions. Follow the Repair Procedure in this bulletin to address this condition |