Service bulletin NTB22-039
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10218756 |
| Published by NHTSA | 2022-08-27 |
| Manufacturer's number | NTB22-039 |
| Manufacturer's date | 2022-05-19 |
| NHTSA component | EXTERIOR LIGHTING |
NHTSA's summary
VOLUNTARY SERVICE CAMPAIGN 2013-2018 ALTIMA SEDAN; FRONT COMBINATION LAMPS (HEADLAMPS) INTRODUCTION Nissan is conducting this voluntary service campaign on certain specific model year 2013- 2018 Altima sedan vehicles, to replace both combination lamp (headlamp) assemblies (Halogen only). This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Nissan has assigned identification number PC890 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer’s inventory.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Lighting
| NISSAN ALTIMA | 2013, 2014, 2015, 2016, 2017, 2018 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| REVISION 4 PC861 | 2023-09-09. Service bulletin. Halogen Headlamp Voluntary Service Campaign REVISED August 18, 2023 Please discard earlier versions of this bulletin. The announcement from March 2, 2023 has been revised to include the following changes: • Dealer headlamp support by email requests thru “FQA_Inspection_Support@nissan-usa.com” for claim review will no longer be considered after September 23, 2023 • See Claims Information, section 2 & 3 |
|---|---|
| NTB03-074Q | 2023-05-05. Service bulletin. HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| REVISION 3 PC861 | 2023-04-10. Service bulletin. Halogen Headlamp Voluntary Service Campaign REVISED March 2, 2023 Please discard earlier versions of this bulletin. The announcement from September 16, 2022 has been revised to include the following changes: • The parts restriction will be removed on the following parts and dealers will be able to order, as needed, via normal ordering process beginning March 9, 2023: • 26060-3TA9A LAMP ASSY – HEAD (LH) (Headlamp Assembly) • 26010-3TA9A Lamp ASSY – HEAD (RH) (Headlamp Assembly) |
| REV 5 - 2013-18 | 2022-10-07. Service bulletin. Halogen Headlamp Warranty Extension REVISED September 27, 2022 Please discard earlier versions of this bulletin. The announcement from April 12, 2022 has been revised to include the following: • The claims information section has been updated with parts ordering information: • Parts must now be ordered using PC914. • Parts orders using PC861 will no longer be accepted. Prior orders placed using PC861 will continue to be filled as parts become available. |
| PC889 2013 Altim | 2022-10-07. Service bulletin. Expiration Notification - Halogen Headlamp Voluntary Service Campaign ***** Dealer Announcement ***** On May 20, 2022 Nissan conducted a Voluntary Service Campaign (VSC) on 40 specific model year 2013 Nissan Altima Coupe vehicles to replace both the left and right front halogen headlamps. Customers that obtained approval by the Settlement Administrator were included in this VSC. Customers were to bring the vehicle for service to the dealer no later than September 23, 2022. ***** What Dealers Should Do ***** 1. Service Comm will deactivate PC889 on any unrepaired VINs on September 24, 2022. No further dealer action is required. |
| PC861 2013-2018 | 2022-10-07. Service bulletin. Expiration Notification - Halogen Headlamp Voluntary Service Campaign ***** Dealer Announcement ***** On March 25, 2022 Nissan launched a Voluntary Service Campaign on certain MY2013-2018 Nissan Altima vehicles with halogen headlamps dimming due to delamination to support the settlement approved by the court presiding over the class action lawsuit. Customers that obtained approval by the Settlement Administrator were included in this VSC. Dealers were to inspect for delamination and, if necessary, replace both the right and left Halogen Headlamps. This customer service campaign and customer reimbursement for these repairs are no longer available under PC861. ***** What Dealers Should Do ***** 1. Service Comm will deactivate PC861 on any VINs that have not yet been inspected and/or repaired on September 23, 2022. 2. For vehicles that had halogen headlamp inspection under PC861 between May 20, 2022 and September 23, 2022, were diagnosed with no good (NG) condition but the repair was not completed due to parts not yet available will move to campaign ID PC890. a. For vehicles that had halogen headlamp inspection before May 20, 2022, were diagnosed with a no good (NG) condition and a dealer was not able to make claim, please email FQA_Inspection_Support@nissan-usa.com for claim processing support. 3. VINs will be noted with PC890 in Service Comm/NSH to allow future headlamp replacement as parts become available. 4. Dealers should use NTB22-039 to correct any vehicles subject to PC890. 5. Once repaired, dealers should submit the claim, using the appropriate claims coding provided for the action taken, and release the vehicle. |
| NTB22-040A | 2022-10-07. Service bulletin. VOLUNTARY SERVICE CAMPAIGN 2013 ALTIMA COUPE; FRONT COMBINATION LAMPS (HEADLAMPS) Voluntary Service Campaign ID # PC889 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID # PC889. • Discard all previous versions of NTB22-040. |
| NTB22-024B | 2022-10-07. Service bulletin. VOLUNTARY SERVICE CAMPAIGN 2013-2018 ALTIMA SEDAN; FRONT COMBINATION LAMPS (HEADLAMPS) INSPECTION Voluntary Service Campaign ID # PC861 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID # PC861. • Discard all previous versions of NTB22-024. |
| REVISION 2 PC861 | 2022-09-17. Service bulletin. Halogen Headlamp Voluntary Service Campaign REVISED September 16, 2022 Please discard earlier versions of this bulletin. The announcement from May 20, 2022 has been revised to include the following changes: Nissan has experienced an unexpected high volume of dealer orders for headlamp assemblies during this campaign. Nissan continues to work expeditiously with the supplier to improve the supply schedule in effort to fulfill DBS orders as quickly as possible. However, headlamp parts supply continues to be very limited for the foreseeable future. Nissan is requesting dealer support to reduce the impact across the network and ensure our customers are taken care of. Nissan is requesting dealers to review their current open parts orders, and is offering a limited opportunity to 1) cancel unnecessary orders and 2) return excess parts in dealer inventory. In the review, please consider future orders, as parts 26060-3TA90 & 26010-3TA9A will not be returnable (J-coded) after October 21, 2022. Nissan reserves the right to make changes to part returns at any time and is subject to change. Parts ordered under PC861 • Dealers can cancel open DBS orders by contacting NNA Campaign Parts at nnacampaignparts@Nissan-Usa.com, and including the required dealer order information. • Dealers can return any excess campaign parts using RFC “I”-Code by the October 21, 2022 deadline and not affect your obsolescence accrual credit • Parts 26060-3TA9A & 26010-3TA9A will not be returnable (J-coded) after October 21, 2022 Claims processing support • Instruction for claims with inspection prior to May 20, 2022 (PC861); see item 2 under Claims Information section below o Requires work order with open date prior to May 20, 2022 with headlamp diagnosis NG |
| REVISION 1 PC861 | 2022-08-27. Service bulletin. Halogen Headlamp Voluntary Service Campaign REVISED May 20, 2022 Please discard earlier versions of this bulletin. The announcement from March 25, 2022 has been revised to include the following: • Revised campaign claims procedure and new campaign ID, due to limited parts availability. See Claims Information section for more detail. • Affected VIN population updated |