# Service bulletin 23\-027\-21

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10218580
- Published by NHTSA: 2022\-08\-22
- Manufacturer's number: 23\-027\-21
- Manufacturer's date: 2021\-08\-19
- NHTSA component: SEATS; EQUIPMENT

## NHTSA's summary

Third Row Headrest Fails To Fold Down This bulletin involves inspecting both the left and right third row headrests and if necessary, re\-seating the horseshoe cable clip\(s\). The customer may describe the following: Both the left and or right, third row headrest\(s\) will not fold and the load floor cannot be used.The headrests will not fold when pressing the radio screen soft button, or using the manual fold handle.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10218580-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10218580-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Seats

## Vehicles listed

- 2021 JEEP GRAND CHEROKEE

## Recalls for the same vehicles and component

- [2022136](/recalls/tc/2022136.md), 2022-03-24: Seats And Restraints
- [22V180000](/recalls/nhtsa/22V180000.md), 2022-03-24: SEATS:CRITICAL FASTENERS; CHILD SEAT:VEHICLE TETHER ANCHOR

## Other bulletins for the same vehicles and component

- [08\-274\-26](/bulletins/11035048.md), 2026-07-18, Service bulletin: ELECTRICAL SYSTEM; SEATS. Power Folding Seat Wire Harness Pinched Customers may experience one or more of the following: SYMPTOM: ● Battery is depleted. NOTE: Battery depletion may be due to a pinched power folding seat wire harness behind the left quarter panel by the cargo tie down fastener. ● Loss of function of the rear folding seats. ● Rear folding seat behavior is not functioning as expected. This bulletin involves repairing a pinched power folding seat wire harness behind the left quarter panel.
- [S2608000015](/bulletins/11030266.md), 2026-03-25, Service bulletin: ELECTRICAL SYSTEM; SEATS. Memory Seat Does Not Work There Is No Response from The Seat While Pressing the Memory Seat Profiles from the Switch Diagnostic Trouble Code \(DTC\) B1D9B\-54\- Seat Horizontal Front Stop Not Learned\-Missing Calibration
- [109157](/bulletins/11026813.md), 2025-12-23, Service bulletin: SEATS. ARMREST \- REAR DOOR TRIM
- [S2123000084 REV.A](/bulletins/11015023.md), 2025-03-05, Service bulletin: SEATS. 1st Row Seat Belt Retractor D\-Ring Is Binding And Not Able To Rotate
- [S2310000003](/bulletins/11012378.md), 2025-01-07, Service bulletin: SEATS. The customer may experience an airbag light on or seat belt chime when buckled.
- [101790](/bulletins/11012358.md), 2025-01-06, Service bulletin: SEATS. BUCKLE ASSY \- BUCKLE ASSYS/BELT
- [9100448](/bulletins/11011512.md), 2024-12-05, Service bulletin: SEATS. HEADREST Incoming Vehicles with Deployed Active Head Rest \(AHR\) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the AHR
- [S2423000041 REV.A](/bulletins/11007981.md), 2024-09-24, Service bulletin: SEATS. 2nd Row Seat Is Hard To Put Back In Position After Moving It Forward To Access The 3rd row seat.
- [S2423000041](/bulletins/11007712.md), 2024-09-11, Service bulletin: SEATS. 2 nd Row Seat Is Hard To Put Back In Position After Moving It Forward To Access The 3rd row seat.
- [S2423000036](/bulletins/11006212.md), 2024-08-09, Service bulletin: SEATS. Third Row Upper Seat Back Handle Inoperative And Or Cables Disconnected.

JSON: [/v1/bulletins/10218580](/v1/bulletins/10218580)

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