# Service bulletin 9003584

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10217527
- Published by NHTSA: 2022\-08\-08
- Manufacturer's number: 9003584
- Manufacturer's date: 2017\-03\-29
- NHTSA component: BACK OVER PREVENTION; STEERING; POWER TRAIN

## NHTSA's summary

Electric Power Steering Gear If any of the following DTCs exist, it is okay to replace the steering gear: C2217\-00, C15C1\-00 \(EPS Mechanical Performance\) or C15DB\-00 \(Latch Active\) otherwise perform the following; 1\) Electrical, Communication or DTC \(other then above\) issue please contact: Terry Gavit @ cell \(248\) 882\-6108 terry.gavit@fcagroup.com Engineering is requesting a copy of Vehicle Scan Report \(VSR\) to be emailed to the above address. 2\) Noise or Mechanical issue please contact: Ruth Delong @ cell \(810\) 569\-0354.\~ If you do not receive a return call within 15 minutes, proceed with the repair.\~ Please be sure to attach a copy of the Vehicle Scan Report on the repair order

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10217527-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10217527-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Steering, Transmission and driveline, Backup camera

## Trouble codes named

C15C1, C15DB, C2217

## Vehicles listed

- 2016 CHRYSLER 300
- 2017 CHRYSLER PACIFICA
- 2016 DODGE CHALLENGER
- 2016 to 2017 DODGE CHARGER
- 2016 to 2017 DODGE DURANGO
- 2016 to 2017 JEEP GRAND CHEROKEE

## Other bulletins for the same vehicles and component

- [103289](/bulletins/11014887.md), 2025-03-04, Service bulletin: BACK OVER PREVENTION: WARNINGS; LANE DEPARTURE: BLIND SPOT DETECTION. CAMERA \- REAR VIEW
- [9004452](/bulletins/10248516.md), 2024-01-08, Service bulletin: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. CAMERA, Rear View Prior to replacement, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
- [S2025000001](/bulletins/10247967.md), 2024-01-02, Service bulletin: EXTERIOR LIGHTING; BACK OVER PREVENTION. Malfunction Indicator Lamp Illumination \(MIL\). Diagnostic Trouble Code \(DTC\) P203E ? Reductant Level Sensor 1 Circuit Intermittent\-Erratic Set.
- [S1408000384](/bulletins/10247948.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION; LANE DEPARTURE. Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor \(IBS\) State of Charge \(SOC\) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes \(DTCs\), or Battery Warning Lamp On
- [9003357](/bulletins/10247905.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION. ADAPTER, Engine Oil Filter \(Pentastar V6\) For all 2014MY replace the Oil Filter Adapter \(OFA\). For any other MY \(with mileage above 30,000\) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1\) Remove OFA 2\) Replace only the oil inlet O\-ring and gaskets \(seals kit in SOL above\). 3\) Re\-install the OFA. For 2023MY and beyond use black O\-ring. For 2022MY and prior use red O\-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- [9004452](/bulletins/10244355.md), 2023-10-30, Service bulletin: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. CAMERA, Rear View Prior to replacement, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
- [1802023](/bulletins/10234505.md), 2023-04-17, Service bulletin: BACK OVER PREVENTION; EXTERIOR LIGHTING; ELECTRICAL SYSTEM; POWER TRAIN. Flash: Powertrain Control Module \(PCM\) Updates Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set: ? P0335 \- Crankshaft Position Sensor Circuit \(NA Only\). ? P0339 \- Crankshaft Position Sensor Intermittent \(NA Only\). Major monitor \(misfire\) and other diagnostics are disabled on a pending DTCs P0335 and P0339.\*\* Software enhancement: Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states. ? Corrections to allow the vehicle to clear the permanent fault codes. This bulletin involves reprogramming the PCM with the latest available software. NOTE: Four modules are required to be flashed for this update to be effective, the following modules are all to be updated along with this PCM update: ? Electronic Brake Booster Module \(EBBM\). ? AntiLock Brake System Module \(ABS\). ? Hybrid Control Processor \(HCP\) and Auxiliary Hybrid Control Processor \(AHCP\) or also known as a Power Inverter Module \(PIM\).
- [S2025000001](/bulletins/10234440.md), 2023-04-17, Service bulletin: BACK OVER PREVENTION; EXTERIOR LIGHTING. Malfunction Indicator Lamp Illumination \(MIL\). Diagnostic Trouble Code \(DTC\) P203E ? Reductant Level Sensor 1 Circuit Intermittent\-Erratic Set.
- [S1623000028 Rev.](/bulletins/10231735.md), 2023-02-13, Service bulletin: VEHICLE SPEED CONTROL; BACK OVER PREVENTION; POWER TRAIN; VISIBILITY; PARKING BRAKE. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [08\-233\-22](/bulletins/10229812.md), 2023-01-17, Service bulletin: WHEELS; BACK OVER PREVENTION; EXTERIOR LIGHTING. UDQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio to software: 16.11. Customers may experience one or more of the following: Vehicle Finder feature on Sirius® Guardian inop. Excessive weather alerts. Radio freezes and resets after start\-up. Navigation will not load when selected on the radio screen. Rear view camera does not display on the screen \(unless the screen is blue which indicates a poor camera connection\). Applications not launching from the app screen. USB port will not play music from a USB flash drive. Inaccurate location of the vehicle on the navigation map. Paired phones will not connect via wireless connectively. Radio screen will not dim with the thumb wheel when adjusting the cluster brightness. Map screen does not return after rear view camera clears. Performance Control\&Performance Page app not performing as expected. Wireless connectively phone call audio too low \(requires volume levels above 30 to be audible\). Song information on radio screen doesn?t match the song playing. Navigation GPS says not available. Surround sound state not shown correctly. Responding to the Favorites notification does not go to that song. Compass not showing up. No sound or navigation when the radio is in customer mode. No SXM \(Sirius XM\) audio for channels 301 and above.

JSON: [/v1/bulletins/10217527](/v1/bulletins/10217527)

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