# Service bulletin 23\-050\-17

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10217498
- Published by NHTSA: 2022\-08\-08
- Manufacturer's number: 23\-050\-17
- Manufacturer's date: 2017\-11\-16
- NHTSA component: TRAILER HITCHES; WHEELS; TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

## NHTSA's summary

Fifth Wheel Hitch Was Not Installed This bulletin involves installing a fifth wheel hitch. Some vehicles were built without a MOPAR 30K Direct MNT 5th Wheel Hitch \(Sales Code XNH\) installed.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10217498-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10217498-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Trailer hitch, Wheels

## Vehicles listed

- 2018 RAM 3500

## Recalls for the same vehicles and component

- [2021336](/recalls/tc/2021336.md), 2021-05-28: Wheels
- [21V398000](/recalls/nhtsa/21V398000.md), 2021-05-27: WHEELS:LUGS/NUTS/BOLTS/STUDS

## Other bulletins for the same vehicles and component

- [08\-008\-23](/bulletins/10231777.md), 2023-02-13, Service bulletin: ELECTRICAL SYSTEM; BACK OVER PREVENTION; WHEELS; STEERING. UAS and UCS Radio Enhancements Customers may experience one or more of the following: \*\*Wi\-Fi hotspot connection failure. Speaker popping, crackle noise during Voice Recognition \(VR\) response and navigation guidance. Mobile Station Integrated Services Digital Network \(MSISDN\) missing from radio, no connected services working.\*\* Wireless connectivity pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXMT icon inoperative. SXMT favorite song not displaying/playing. High pitch squeal, pop or hum noise from speakers. Anti\-theft code request message. Lines appear across screen. Radio will not switch modes between AM, FM, SAT or Media. Performance control home screen shows ?Norm? mode for engine/transmission even when the vehicle is in ?Drag? mode \(LA, LD, LX only\). Can not change the time on the clock \(LA, LD and LX only\). USB hub inoperable \(D\-Trucks only\). Backup camera gridlines missing \(D\-Trucks only\). Device not supported message \(D\-Trucks only\). Remote app inoperative \(D\-Trucks only\). Unable to adjust volume \(D\-Trucks only\). Heated steering wheel inoperable \(D\-Trucks only\). In addition, the following enhancement are included in this update: CarplayT connectivity improvements. Improvement to wireless connectivity phone pairing. Improved sound quality when using a wireless connectivity phone. \*\*This bulletin involves inspecting and if required, updating the radio software level to 40.1. Depending on the radio?s current software level the radio may need a one or two USB update.\*\*
- [9004374\-1](/bulletins/10229993.md), 2023-01-17, Service bulletin: WHEELS. NUT, Wheel Flange Wheel Nut Service Torque should be 175 N\-M.
- [9004374](/bulletins/10229988.md), 2023-01-17, Service bulletin: WHEELS. NUT, Wheel Flange Wheel Nut Service Torque should be 190 N\-M.
- [9004470](/bulletins/10225951.md), 2022-11-07, Service bulletin: STRUCTURE:BODY:BUMPERS; ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES; TRAILER HITCHES. CONNECTOR Trailer Tow,WIRING Trailer Tow,CONNECTOR 7 Way,WIRING Rear Bumper If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
- [9100062](/bulletins/10225949.md), 2022-11-07, Service bulletin: STRUCTURE:BODY:STEP/LADDER; WHEELS. Bed Step If you are installing the AH level or older Bed Step kit on a D2 3500 truck, then also order two units of washer 06508010AA. Reference I\-sheet K6862947AC from the bed step kit, page 2, graphic 2. Washers are to be installed on bolts D, between the bed step A and vehicle. Note washers are not required with AH level or older kits installed on DJ 2500 trucks, or with AI or newer level bed steps.
- [2301620](/bulletins/10223578.md), 2022-10-17, Service bulletin: TRAILER HITCHES. 5th Wheel/Gooseneck Trailer Hitch Does Not Fit
- [9004374RevA](/bulletins/10223381.md), 2022-10-17, Service bulletin: WHEELS. NUT, Wheel Flange Wheel Nut Service Torque should be 175 N\-M.
- [9004374](/bulletins/10223376.md), 2022-10-17, Service bulletin: WHEELS. NUT, Wheel Flange Wheel Nut Service Torque should be 190 N\-M.
- [9004374RevA](/bulletins/10223221.md), 2022-10-17, Service bulletin: WHEELS. NUT, Wheel Flange Wheel Nut Service Torque should be 175 N\-M.
- [9004374](/bulletins/10223216.md), 2022-10-17, Service bulletin: WHEELS. NUT, Wheel Flange Wheel Nut Service Torque should be 190 N\-M.

JSON: [/v1/bulletins/10217498](/v1/bulletins/10217498)

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