# Service bulletin SVB\-TSB\-22\-001

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10216888
- Published by NHTSA: 2022\-08\-02
- Manufacturer's number: SVB\-TSB\-22\-001
- Manufacturer's date: 2022\-07\-19
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

Zero Motorcycles has determined that certain model year 2022 Zero SR, Zero SR/F and Zero SR/S models manufactured before February 2, 2022 have cellular connectivity modules \(CCMs\) with firmware that cannot be upgraded over\-the\-air \(“OTA”\). This firmware also limits the functionality of the Zero Motorcycles’ Nextgen mobile application. In the interest of customer satisfaction, Zero Motorcycles has elected to initiate a voluntary service campaign to remedy this issue. The remedy is to have Zero Motorcycles dealers inspect and update the CCM firmware on affected motorcycles.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10216888-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10216888-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2022 ZERO SR
- 2022 ZERO SR/F
- 2022 ZERO SR/S

JSON: [/v1/bulletins/10216888](/v1/bulletins/10216888)

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