# Service bulletin SSM 50959

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10216544
- Published by NHTSA: 2022\-07\-29
- Manufacturer's number: SSM 50959
- Manufacturer's date: 2022\-07\-22
- NHTSA component: EQUIPMENT:ELECTRICAL

## NHTSA's summary

Some 2019\-2022 Edge/Nautilus, 2018\-2022 Expedition/Navigator, 2020\-2022 Explorer/Aviator vehicles equipped with a family entertainment system may experience the audio is not synchronized with the video display when using the vehicle speakers. To correct this condition, contact the VOXX Customer Service Department at 1\-866\-869\-7888. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10216544-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10216544-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2019 to 2022 FORD EDGE
- 2018 to 2022 FORD EXPEDITION
- 2020 to 2022 FORD EXPLORER
- 2020 to 2022 LINCOLN AVIATOR
- 2007 LINCOLN MKX
- 2019 to 2020 LINCOLN MKX
- 2019 to 2022 LINCOLN NAUTILUS
- 2018 to 2022 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [25V685000](/recalls/nhtsa/25V685000.md), 2025-10-10: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [24V852000](/recalls/nhtsa/24V852000.md), 2024-11-08: EQUIPMENT:OTHER:LABELS
- [23V420000](/recalls/nhtsa/23V420000.md), 2023-06-09: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## Other bulletins for the same vehicles and component

- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [22M03 S1](/bulletins/10253963.md), 2024-05-02, Service bulletin: EQUIPMENT. Certain 2017\-2020 Model Year Continental and Super Duty, 2018\-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy
- [SSM 52373](/bulletins/10252636.md), 2024-04-04, Service bulletin: EQUIPMENT; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM. Some 2020\-2024 Aviator vehicles equipped with auto air refresh option \(minor feature code G1DAG\) may exhibit a buzzing/clicking/humming/ticking sound from the OHC and/or diagnostic trouble code \(DTC\) P24AE in the heating ventilation and air conditioning \(HVAC\) module. To confirm if a vehicle is built with a certain minor feature code, review the build information by double\-clicking the vehicle identification number \(VIN\) in the upper left corner in the Professional Technician System \(PTS\). If diagnostics lead to the in\-vehicle temperature and humidity sensor as the causal part, a new lower level part is available. It is not necessary to replace the OHC assembly if only the sensor is suspect. Use part number L1MZ\-19F666\-A to resolve the concern.
- [TSB 24\-2028](/bulletins/10252525.md), 2024-04-03, Service bulletin: EQUIPMENT. This article supersedes 23\-2266 to update the vehicle model years affected to include 2024 model year. Some 2022\-2024 Expedition/Navigator vehicles may exhibit a random BLIS warning with no vehicle or objects near the vehicle. This condition may be intermittent, more noticeable in wet conditions. Diagnostic trouble codes B13F3:97 in the side obstacle detection control module \- left \(SODL\) and/or B13F4:97 in the side obstacle detection control module \- right \(SODR\) and/or U0233 and U0232 in the image processing module A \(IPMA\) may also be present. This may be due to a mud/snow/ice build\-up between the radar sensor and the rear bumper cover or damage or corrosion to the radar sensor, connector or harness.
- [22G07 S1](/bulletins/10252404.md), 2024-04-02, Service bulletin: EQUIPMENT. UPDATE Supplement Announcement \- Certain 2020\-2022 Model Year Police Interceptor Utility Vehicles Equipped with a Low Band Frequency Noise Suppression Kit \- Electromagnetic Compatibility Upgrade Owner letter added. First part submitted 08/03/23
- [SSM 52326](/bulletins/10251943.md), 2024-03-20, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2022\-2023 Expedition/Navigator built on or before 20\-Apr\-2023 equipped with SYNC 4 may experience SiriusXM® 360L missing one or more of the following features: Channel 700 and above are not accessible, On Demand tab in the SiriusXM® Browse menu is displayed but grayed out/disabled/not functional, SiriusXM® with 360L toggle switch is not displayed in the Connected Vehicle Features menu. This may be due to the gateway module \(GWM\) configuration. To correct the condition, perform the GWM\-Gateway Module A \(GWM\) Configuration application using Ford Diagnosis and Repair System \(FDRS\).
- [TSB 24\-2044](/bulletins/10251468.md), 2024-03-07, Service bulletin: STRUCTURE; EQUIPMENT. This article supersedes TSB 23\-2181 to add 2024 vehicle model year. Some 2020\-2024 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path.
- [TSB 24\-2043](/bulletins/10251467.md), 2024-03-07, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM. This article supersedes TSB 23\-2208 to add 2024 model year vehicles. Some 2020\-2024 Explorer/Aviator non\-hybrid vehicles may exhibit radio static and/or poor radio sound quality when moving. This may be more noticeable on AM radio stations. This may be caused by an electromagnetic interference concern
- [TSB 24\-2028](/bulletins/10251463.md), 2024-03-07, Service bulletin: EQUIPMENT. Some 2022\-2024 Expedition/Navigator vehicles may exhibit a random BLIS warning with no vehicle or objects near the vehicle. This may be due to a mud/snow/ice build\-up between the radar sensor and the rear bumper cover or damage or corrosion to the radar sensor, connector or harness
- [SSM 52287](/bulletins/10250839.md), 2024-03-05, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; UNKNOWN OR OTHER. Some 2021\-2022 Edge vehicles may exhibit an inoperative Sirius satellite radio with audio control module \(ACM\) DTC B1A89:13. This may be due to the accessory protocol interface module \(APIM\) configuration. To correct the concern, download and run the APIM Programmable Module Installation \(PMI\) application. When the application asks Is The Original Module Installed, select NO. Once the programming completes, clear the DTCs. For claiming, use causal part 14G670 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

JSON: [/v1/bulletins/10216544](/v1/bulletins/10216544)

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