# Service bulletin 21\-012\-12 REV. B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10216347
- Published by NHTSA: 2022\-07\-25
- Manufacturer's number: 21\-012\-12 REV. B
- Manufacturer's date: 2012\-11\-29
- NHTSA component: ELECTRICAL SYSTEM; POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER; POWER TRAIN; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Flash: Transmission Shift Quality Improvements This bulletin involves flash reprogramming the Powertrain Control Module \(PCM\) with new software.There may be two software packages to choose from. Both software updates will fix all symptoms/conditions listed. Refer to Service Bulletin 21\-008\-12 for details about the software choices. Some customers may notice any of the following: Harsh 1\-3 upshift while operating in Economy \(ECO\) mode. Harsh 2\-3 upshift while operating in normal mode.For 2012 model year, the harsh 1\-3 upshift in Economy Mode and the harsh 2\-3 upshift in Normal Mode was corrected in the revised software enhancements that were released in Service Bulletin 21\-008\-12 dated March 23, 2012. 1\-2 upshift clunk following a throttle back out \(2012 \- 2013 model year only\).In addition to correcting the previous Symptom/Conditions, the following enhancements have been made to improve the shift quality of the 62TE transmission: Shift schedule changes for the 1\-2, 3\-4, 4\-5, and 5\-6 upshifts and the 6\-4P, 6\-5, and 5\-4 downshifts. Fifth gear torque converter lock\-up/unlock improvements.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2012/MC-10216347-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2012/MC-10216347-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Transmission and driveline, Automatic transmission, Software, Torque converter

## Vehicles listed

- 2011 to 2013 CHRYSLER TOWN AND COUNTRY
- 2011 to 2013 DODGE CARAVAN

## Other bulletins for the same vehicles and component

- [V51](/bulletins/10228020.md), 2022-12-19, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); UNKNOWN OR OTHER. Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
- [S1121000006RevA](/bulletins/10221831.md), 2022-09-26, Service bulletin: POWER TRAIN:TRANSMISSION CASE/HOUSING; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM. \(Revision A\) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
- [R8149638A](/bulletins/10219777.md), 2022-09-15, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION. 8\-speed transmission
- [1808515](/bulletins/10215176.md), 2022-07-05, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). This bulletin involves selectively erasing and reprogramming the Powertrain Control
- [18\-059\-16](/bulletins/10181482.md), 2020-10-26, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM; ENGINE. Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module \(PCM\) with the latest available software. Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes \(DTCs\) have been set: · \*\*U0140 \- Lost Communication With Body Control Module \(TIPM\).\*\* · P0032 \- O2 Sensor 1/1 Heater Circuit High. · P0038 \- O2 Sensor 1/2 Heater Circuit High. · P0052 \- O2 Sensor 2/1 Heater Circuit High. · P0058 \- O2 Sensor 2/2 Heater Circuit High. · P0031 \- O2 Sensor 1/1 Heater Circuit Low. · P0037 \- O2 Sensor 1/2 Heater Circuit Low. · P0051 \- O2 Sensor 2/1 Heater Circuit Low. · P0057 \- O2 Sensor 2/2 Heater Circuit Low. · P0344 \- Camshaft Position Sensor Intermittent \- Bank 1 Sensor 1. · P0349 \- Camshaft Position Sensor Circuit Intermittent \- Bank 2 Sensor 1. · P0369 \- Camshaft Position Sensor Intermittent \- Bank 1 Sensor 2. · P0394 \- Bank 2 Camshaft Position Sensor 2/2 Circuit Intermittent.
- [S1121000006 Rev.](/bulletins/10180221.md), 2020-09-28, Service bulletin: ELECTRICAL SYSTEM; ENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION. \(Revision A\) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
- [18\-085\-15](/bulletins/10159927.md), 2019-05-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. Powertrain System Improvements/Enhancements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module \(PCM\) with new software. The customer may describe hearing the fuel pump relay cycling during remote start or a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes \(DTCs\) set in the PCM: ? U0140 \- Lost Communication With Body Control Module \(BCM\). ? P06DD \- Engine Oil Pressure Control Circuit Stuck Off. ? P0522 \- Engine Oil Pressure Sensor Circuit Low. ? P0108 \- Manifold Absolute Pressure Sensor Circuit High. ? P1239 \- Engine Oil Temperature Too Low. ? P0298 \- Engine Oil Temperature Too High.
- [18\-059\-16](/bulletins/10141282.md), 2018-06-18, Service bulletin: ENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING. Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module \(PCM\) with the latest available software. Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes \(DTCs\) have been set: · \*\*U0140 \- Lost Communication With Body Control Module \(TIPM\).\*\* · P0032 \- O2 Sensor 1/1 Heater Circuit High. · P0038 \- O2 Sensor 1/2 Heater Circuit High. · P0052 \- O2 Sensor 2/1 Heater Circuit High. · P0058 \- O2 Sensor 2/2 Heater Circuit High. · P0031 \- O2 Sensor 1/1 Heater Circuit Low. · P0037 \- O2 Sensor 1/2 Heater Circuit Low. · P0051 \- O2 Sensor 2/1 Heater Circuit Low. · P0057 \- O2 Sensor 2/2 Heater Circuit Low. · P0344 \- Camshaft Position Sensor Intermittent \- Bank 1 Sensor 1. · P0349 \- Camshaft Position Sensor Circuit Intermittent \- Bank 2 Sensor 1. · P0369 \- Camshaft Position Sensor Intermittent \- Bank 1 Sensor 2. · P0394 \- Bank 2 Camshaft Position Sensor 2/2 Circuit Intermittent.
- [08\-053\-12](/bulletins/10136461.md), 2018-05-14, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio. The customer may experience one or more of the following conditions. Erratic alternate frequency switching \(International only\). Bluetooth phone muting during European traffic announcement \(International only\). Lost channel presets, home addresses, address book entries \& Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. \(International only\). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. \(Domestic U.S. only\). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu \(Domestic U.S. only\). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup \(Domestic U.S. only\). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed \(not ?TONE? button\). International button not visible. Point of interest \(POI\) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.
- [9003220](/bulletins/10121846.md), 2017-11-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. RES / RHA / REB Radios That Supports Bluetooth and Hands\-Free For issues with Bluetooth, Hands\-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands\-Free Module system \(also called the Telematics Module\). The Telematics Module \(and associated components\) are the systems responsible for these features. A power cycle may be required for the hands\-free module for proper diagnosis.\~ Please reference; 8T \- Navigation/Telecommunication Diagnosis and Testing \(DIAGNOSIS AND TESTING \- HANDS FREE PHONE\)

JSON: [/v1/bulletins/10216347](/v1/bulletins/10216347)

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