# Service bulletin 21\-003\-13

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10215978
- Published by NHTSA: 2022\-07\-18
- Manufacturer's number: 21\-003\-13
- Manufacturer's date: 2013\-05\-11
- NHTSA component: POWER TRAIN; ELECTRICAL SYSTEM

## NHTSA's summary

Flash: Drivetrain Control Module \(DCTM\) \- Transfer Case Operational Enhancements This bulletin involves flashing the Drivetrain Control Module \(DCTM\) Owners may indicate that they have experienced one or more of the following symptoms:A driveline bump is felt during acceleration at approximately 10 mph \(16 kph\).The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD.Binding of the front driveline while turning on steep grades at speeds around 3 \- 5 mph \(5 \- 8 kph\).

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2013/MC-10215978-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2013/MC-10215978-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Transmission and driveline

## Vehicles listed

- 2011 to 2013 DODGE DURANGO
- 2011 to 2013 JEEP GRAND CHEROKEE

## Recalls for the same vehicles and component

- [19V813000](/recalls/nhtsa/19V813000.md), 2019-11-14: ELECTRICAL SYSTEM
- [2017341](/recalls/tc/2017341.md), 2017-07-10: Electrical
- [17V435000](/recalls/nhtsa/17V435000.md), 2017-07-10: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
- [15V879000](/recalls/nhtsa/15V879000.md), 2015-12-28: INTERIOR LIGHTING; ELECTRICAL SYSTEM:WIRING
- [2015615](/recalls/tc/2015615.md), 2015-12-22: Electrical
- [15V115000](/recalls/nhtsa/15V115000.md), 2015-02-27: ELECTRICAL SYSTEM
- [2014446](/recalls/tc/2014446.md), 2014-10-09: Electrical
- [14V634000](/recalls/nhtsa/14V634000.md), 2014-10-08: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
- [2014386](/recalls/tc/2014386.md), 2014-09-09: Electrical
- [14V530000](/recalls/nhtsa/14V530000.md), 2014-09-04: ELECTRICAL SYSTEM

## Other bulletins for the same vehicles and component

- [S1623000028 REV.I](/bulletins/11033308.md), 2026-06-03, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [110603](/bulletins/11030026.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. SPEAKER \- NONE
- [110604](/bulletins/11030025.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. SPEAKER \- NONE
- [101232](/bulletins/11010205.md), 2024-11-07, Service bulletin: POWER TRAIN. Plate \- Planetary
- [9100226](/bulletins/10248509.md), 2024-01-08, Service bulletin: ELECTRICAL SYSTEM. Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- [9100226](/bulletins/10244348.md), 2023-10-30, Service bulletin: ELECTRICAL SYSTEM:WIRING. Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- [0811214](/bulletins/10229987.md), 2023-01-17, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Hands Free Feature Inoperative
- [2103314](/bulletins/10229966.md), 2023-01-17, Service bulletin: POWER TRAIN. MIL Illumination For P0730 And Transmission Shift Enhancements
- [0811014](/bulletins/10229893.md), 2023-01-17, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Flash: Unresponsive Remote Entry Transmitter Integrated Key Frequency Operated Button \(FOB\) This bulletin involves updating the Passive Entry Module \(PEM\) with new software. Customers may experience an unresponsive remote entry transmitter integrated key FOB.
- [9003081](/bulletins/10229871.md), 2023-01-17, Service bulletin: ELECTRICAL SYSTEM. Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material\(silicone\) is not compatible with this grease and can cause deterioration over time.

JSON: [/v1/bulletins/10215978](/v1/bulletins/10215978)

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