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Service bulletin 21-003-13

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10215978
Published by NHTSA2022-07-18
Manufacturer's number21-003-13
Manufacturer's date2013-05-11
NHTSA componentPOWER TRAIN; ELECTRICAL SYSTEM

NHTSA's summary

Flash: Drivetrain Control Module (DCTM) - Transfer Case Operational Enhancements This bulletin involves flashing the Drivetrain Control Module (DCTM) Owners may indicate that they have experienced one or more of the following symptoms:A driveline bump is felt during acceleration at approximately 10 mph (16 kph).The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD.Binding of the front driveline while turning on steep grades at speeds around 3 - 5 mph (5 - 8 kph).

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Transmission and driveline

Vehicles listed
DODGE DURANGO2011, 2012, 2013
JEEP GRAND CHEROKEE2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
19V8130002019-11-14. ELECTRICAL SYSTEM
20173412017-07-10. Electrical
17V4350002017-07-10. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
15V8790002015-12-28. INTERIOR LIGHTING; ELECTRICAL SYSTEM:WIRING
20156152015-12-22. Electrical
15V1150002015-02-27. ELECTRICAL SYSTEM
20144462014-10-09. Electrical
14V6340002014-10-08. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
20143862014-09-09. Electrical
14V5300002014-09-04. ELECTRICAL SYSTEM

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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