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Service bulletin CAN 21-027

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10215548
Published by NHTSA2022-07-07
Manufacturer's numberCAN 21-027
Manufacturer's date2022-07-07
NHTSA componentVISIBILITY

NHTSA's summary

Chassis Advisory Notice: Mercedes Benz Sprinter Vans RECALL 21V-411_MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Glass, wipers and mirrors

Vehicles listed
ENTEGRA QWEST2020 to 2022
JAYCO MELBOURNE PRESTIGE2021 to 2022

Listing a model year does not mean every vehicle of it is concerned: the document says which.