# Service bulletin 9004254

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10214528
- Published by NHTSA: 2022\-06\-27
- Manufacturer's number: 9004254
- Manufacturer's date: 2022\-05\-18
- NHTSA component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT ADAPTIVE/MOBILITY

## NHTSA's summary

INSTRUMENT PANEL, Base Panel \(Top Pad, Leather\) If you are replacing a leather instrument panel top pad for any leather defects \(bubbling, delamination, wrinkling, etc.\), please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. Please send pictures of the leather defect to FCA Redacted Content.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10214528-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10214528-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Instrument cluster

## Vehicles listed

- 2020 to 2022 RAM 2500
- 2020 to 2022 RAM 3500
- 2020 to 2022 RAM 4500
- 2020 to 2022 RAM 5500

## Other bulletins for the same vehicles and component

- [0804023](/bulletins/10247981.md), 2024-01-02, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; AIR BAGS; PARKING BRAKE; VISIBILITY; BACK OVER PREVENTION; VEHICLE SPEED CONTROL; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Radio Over The Air R141.01.12, 139.01.53, 136.10.04 to R145.00.15 Software Version Updates Customers may experience one or more of the following: ? \*\*Intermittent Blue Screen \(rear view camera still operable\).\*\* ? Radio wireless connectivity Inoperative. ? Screen Lockup, Slow Response \(rear view camera still operable\). ? Caller cannot hear the driver and/or driver cannot hear the caller. ? Cannot switch stations after a call, lockup due to the phone remaining on the call. ? Radio displays ?Code Error? or Lockup In Accessory Mode?. ? Display shows a black screen on start up \(rear view camera still operable\). ? SXMT presets are lost for all profiles. ? SXMT has no volume and stuck on channel. ? Radio does not allow BUS to go to sleep. ? AndroidT auto not connecting on vehicle start up. ? When radio is in light theme mode and in audio Balance/Fade menu, it is hard to see the position icon. Black on black coloring. ? Black out on SXMT after switching Profiles. ? During connecting phone radio does not handle audio source correctly when making a phone call. ? Climate buttons out of place and move to settle in correct location. ? In the shortcuts menu pulled down from the status bar, the right side arrow is highlighted as if it can be selected. ? Presets with 9Hold to Save99 numbered above 9 have text cutoff. ? Profile edit not allowed while in movement for 9Memory Seat9. ? While switching between Driver Profiles, Phone Notification Volume pops up. ? Inconsistently SiriT assistance. ? Compass does not work. ? Wireless device echo. ? Satellite antenna error message. ? Display flickers before SXMT background displayed. ? Radio 9home9 screen background is theme 1 background when Theme 2, theme 3 or theme 4 is selected. ? Mirror dimmer button when added in shortcut widget does not work while driving. ? Missing one shortcut in the custom shortcuts widget. ? Cluster does not display incoming phone call popup when in o
- [S2008000111](/bulletins/10229308.md), 2023-01-09, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Cluster Displays Message 4X4 Shift In Progress
- [S2008000120](/bulletins/10221823.md), 2022-09-26, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT. Malfunction Indicator Lamp \(MIL\) Illumination. Diagnostic Trouble Code \(DTC\) P0461 ? Fuel Level Sensor 1 Performance Set
- [S2008000111](/bulletins/10221738.md), 2022-09-26, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Cluster Displays Message 4X4 Shift In Progress
- [9004254](/bulletins/10221226.md), 2022-09-26, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. INSTRUMENT PANEL, Base Panel \(Top Pad, Leather\) If you are replacing a leather instrument panel top pad for any leather defects \(bubbling, delamination, wrinkling, etc.\), please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. Please send pictures of the leather defect to FCA Redacted Content.
- [0807621](/bulletins/10212479.md), 2022-05-31, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL. Flash: Amplifier AMP Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software. The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.
- [S2108000015 Rev.](/bulletins/10204357.md), 2021-12-13, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Uconnect Box Requires Service Message
- [08\-088\-20](/bulletins/10181643.md), 2020-10-26, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Squeak, Rattle, Or Metallic Tapping Sound From Under The Instrument Panel This bulletin involves Inspecting and replacing the AMP bracket fastener. The customer may describe one or both of the following:A bolt may have been found in the driver foot well. A squeak, rattle or metallic tapping sound from under the instrumentpanel \(this is due to amp bracket being loose and hitting against the IP Cross Car Beam\). They may mention noise worsens during whentraveling on rough/bumpy roads.
- [9004254](/bulletins/10175629.md), 2020-05-26, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. INSTRUMENT PANEL, Base Panel \(Top Pad, Leather\) If you are replacing a leather instrument panel top pad for any leather defects \(bubbling, delamination, wrinkling, etc.\), please contact FCA Redacted Content. Please send pictures of the leather defect to FCA Redacted Content. If no response in 15 minutes, proceed with repair.

JSON: [/v1/bulletins/10214528](/v1/bulletins/10214528)

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