# Service bulletin TSB003120Rev2

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10214352
- Published by NHTSA: 2022\-06\-21
- Manufacturer's number: TSB003120Rev2
- Manufacturer's date: 2022\-04\-11
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT

## NHTSA's summary

TSB: Some 2017 ? 2018 model year Prius Prime vehicles equipped with Premium Audio \(R10A5430\) or earlier may exhibit one or more of the following conditions. Updated multimedia software is now available to address these conditions. Follow the Multimedia Software Update Procedure in this bulletin to install the latest software version.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10214352-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10214352-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2019 to 2022 TOYOTA PRIUS
- 2017 to 2022 TOYOTA PRIUS PRIME

## Other bulletins for the same vehicles and component

- [21TC06\-RL\_Publis](/bulletins/10206519.md), 2022-01-18, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC. RL: One of the Pre\-Collision System \(PCS\) features in your vehicle is called ?pre\-collision brake assist.? When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there could be a delay in the activation of pre\-collision brake assist, resulting in less overall vehicle speed reduction. However, the other features of PCS \(the pre\-collision warning and pre\-collision braking\) are not affected by this programming error.
- [21TC06\-RL publi](/bulletins/10202499.md), 2021-10-25, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC. RL: One of the Pre\-Collision System \(PCS\) features in your vehicle is called ?pre\-collision brake assist.? When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there could be a delay in the activation of pre\-collision brake assist, resulting in less overall vehicle speed reduction. However, the other features of PCS \(the pre\-collision warning and pre\-collision braking\) are not affected by this programming error.
- [21TC06 \- Dealer](/bulletins/10202498.md), 2021-10-25, Service bulletin: SERVICE BRAKES, HYDRAULIC; ELECTRICAL SYSTEM:SOFTWARE. DP: One of the Pre\-Collision System \(PCS\) features in your vehicle is called ?pre\-collision brake assist.? When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there could be a delay in the activation of pre\-collision brake assist, resulting in less overall vehicle speed reduction. However, the other features of PCS \(the pre\-collision warning and pre\-collision braking\) are not affected by this programming error.
- [T\-TT\-0600\-20 Rev](/bulletins/10184555.md), 2020-12-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. TT: Some customers may experience echoing on the line calling the vehicle when using Bluetooth Hands Free. This is caused by the phone Hands Free volume being too low. These settings may need to be reapplied any time the phone is paired to a new head unit, a phone update is applied, or the phone is un\-paired and re\-paired.
- [T\-TT\-0629\-20](/bulletins/10183286.md), 2020-11-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; COMMUNICATION. TT: Some 2020 ? 2021 model year C\-HR, RAV4, RAV4 HV, Sequoia, Tundra and 2021 model year Avalon, Avalon HV, Prius, Prius Prime, and RAV4 Prime vehicles may exhibit inoperative Apple CarPlay® with only iPhone® 12 devices \(iPhone® 12, iPhone® 12 Max, iPhone® 12 Pro, or iPhone® 12 Pro Max\).
- [T\-SB\-0039\-20 Rev](/bulletins/10183284.md), 2020-11-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. TSB: An initialization procedure is required to activate the Entune? 3.0 App Suite Connect for Audio, Audio Plus, and Premium Audio head units before they are used for the first time on new vehicles. The initialization procedure may also be performed under other circumstances, such as following a head unit replacement or after the customer?s personal settings are erased. The initialization procedure requires between 3 and 15 minutes to complete, depending on file size, cellular connection speed, and other factors. Following the initialization procedure, individual Entune? 3.0 apps may periodically update through an over\-the\-air update system. Updates are either optional or mandatory. The update procedure will take approximately 1 minute for each app requiring an update. Follow the Initialization/Update Procedure in this bulletin to perform the initialization and app updates.
- [K0P\_19TE12\-TI\-Up](/bulletins/10179783.md), 2020-09-14, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN K0P CUSTOMER SUPPORT PROGRAM 19TE12 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE
- [T\-SB\-0039\-20 Rev](/bulletins/10178536.md), 2020-08-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. TSB: An initialization procedure is required to activate the Entune? 3.0 App Suite Connect for Audio, Audio Plus, and Premium Audio head units before they are used for the first time on new vehicles. The initialization procedure may also be performed under other circumstances, such as following a head unit replacement or after the customer?s personal settings are erased. The initialization procedure requires between 3 and 15 minutes to complete, depending on file size, cellular connection speed, and other factors. Following the initialization procedure, individual Entune? 3.0 apps may periodically update through an over\-the\-air update system. Updates are either optional or mandatory. The update procedure will take approximately 1 minute for each app requiring an update. Follow the Initialization/Update Procedure in this bulletin to perform the initialization and app updates.
- [T\-SB\-0236\-17 Obs](/bulletins/10174879.md), 2020-05-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. OBSOLETE NOTICE April 01, 2020: This bulletin is now obsolete. Please see T\-SB\-0031\-20. Audio Head Unit Software Update \(Denso\)
- [T\-SB\-0031\-20](/bulletins/10174878.md), 2020-05-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T\-SB\-0236\-17. Service Bulletin No. T\-SB\-0236\-17 is obsolete and any printed versions should be discarded. Audio Head Unit Software Update \(Denso\)

JSON: [/v1/bulletins/10214352](/v1/bulletins/10214352)

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