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Service bulletin SSM61257

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10212853
Published by NHTSA2022-05-31
Manufacturer's numberSSM61257
Manufacturer's date2012-12-03
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

Title MOST system diagnosis

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
JAGUAR XF2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
JAGUAR XJ1982 to 2001
JAGUAR XJ2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
JAGUAR XJ2020 to 2022
JAGUAR XK1997 to 1999
JAGUAR XK2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
JAGUAR XK2016 to 2017
JAGUAR XK2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
17V6780002017-10-26. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
14V6730002014-10-27. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
14V2920002014-06-02. ELECTRICAL SYSTEM:SOFTWARE
13V3400002013-08-05. ELECTRICAL SYSTEM
20132682013-08-02. Electrical
12V5710002012-12-07. ELECTRICAL SYSTEM; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
08V6070002008-11-24. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
20084092008-11-14. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
H474 Jaguar 20MAR262026-04-07. Other. Software Over The Air (SOTA) updates are failing to complete
SSM76412 - 10MAR262026-04-06. Other. Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
TUCC_JUL2025_322025-08-07. Other. Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in.
TUCC_JUN2025_432025-07-06. Other. The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully.
SSM76314 - 25APR252025-05-05. Other. Telematic TCU2 Module 2015-2017MY No Longer Available
TUCC_APR2025_182025-05-05. Other. Leaking windshield that caused the water ingress on the electrical component.
SA Owner Letter H4472025-04-07. Other. Door zone module - quiescent drain
SSM762812025-03-07. Other. Customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support.
Jaguar_H474_21FEB252025-03-07. Other. A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Jaguar_H461_17JAN252025-02-07. Other. Belt Integrated Starter Generator (BISG) Charging Inoperative on First Startup