# Service bulletin ITB19\-024B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10212027
- Published by NHTSA: 2022\-05\-20
- Manufacturer's number: ITB19\-024B
- Manufacturer's date: 2022\-04\-26
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION; AIR BAGS

## NHTSA's summary

DTC B00A0\-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10212027-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10212027-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Air bags, Electrical system, Software

## Trouble codes named

B00A0

## Vehicles listed

- 2009 to 2010 INFINITI FX35
- 2011 INFINITI FX35
- 2012 INFINITI FX35
- 2013 INFINITI FX35
- 2013 INFINITI JX35
- 2014 to 2022 INFINITI Q50
- 2014 to 2018 INFINITI Q50 HYBRID
- 2017 to 2022 INFINITI Q60
- 2019 to 2022 INFINITI QX50
- 2011 to 2013 INFINITI QX56
- 2014 to 2020 INFINITI QX60
- 2022 INFINITI QX60
- 2014 to 2017 INFINITI QX60 HYBRID
- 2014 to 2017 INFINITI QX70
- 2014 to 2022 INFINITI QX80
- 2022 INFINITI redundant QX55

## Recalls for the same vehicles and component

- [17V476000](/recalls/nhtsa/17V476000.md), 2017-07-27: ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- [14V138000](/recalls/nhtsa/14V138000.md), 2014-03-25: AIR BAGS:FRONTAL; ELECTRICAL SYSTEM:SOFTWARE
- [13V445000](/recalls/nhtsa/13V445000.md), 2013-10-17: ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

## Other bulletins for the same vehicles and component

- [REV 4 \- PC839 20](/bulletins/10212023.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. REMINDER: Wireless Apple CarPlay® Update Voluntary Service Campaign UPDATE March 17, 2022 Please discard earlier versions of this bulletin. The announcement from February 24, 2021 has been updated to highlight the following important information: • REMINDER: This client service initiative as a free infotainment software update \(PC839\) will expire in two weeks March 31, 2022. • Beginning April 1, 2022 the software update will be available as a client payable software service upgrade should a client request the wireless Apple CarPlay® update. • INFINITI continues to make progress to improve the software with Wireless Apple CarPlay. More information will be provided as soon as possible.
- [ITB19\-042C](/bulletins/10211978.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB19\-030B](/bulletins/10211977.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. AV CONTROL UNIT INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- [ITB21\-026](/bulletins/10206345.md), 2022-01-08, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SOFTWARE UPDATE FOR CLOCK INCORRECT IF YOU CONFIRM One or more of the following occurs: • The clock resets to 1:00. • The clock changes 4\-6 hours ahead of actual time. • Set Clock Manually icon is grayed out. ACTION 1. Confirm that the Infotainment software version is not 4710. See Check Software Version on page 3. 2. If the Infotainment software version is not 4710, perform Update AV Control Unit starting on page 5. 3. Manually set the clock time and date to complete the infotainment update.
- [ITB14026](/bulletins/10192392.md), 2021-05-10, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC. IF YOU CONFIRM When initially applying the brakes: \* The brakes are too sensitive and may unexpectedly grab with a lower than normal pedal pressure. AND \* Only occurs at ambient temperatures below 40°F \(4°C\). NOTE: This Service Procedure will not change or affect any braking sensitivity above 40°F \(4°C\). ACTION 1. Bleed the brake hydraulic system. 2. Reprogram the Brake Controller. 3. Erase all DTCs present. Please see this bulletin for further details.
- [PC284](/bulletins/10192376.md), 2021-05-10, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:SOFTWARE. Infiniti is conducting a Retailer Service Action to replace the CVT and reprogram/calibrate the TCM on a limited number of certain specific 2013\-14 JX35/QX60 vehicles that are currently in retailer inventory.
- [ITB20\-005](/bulletins/10172179.md), 2020-03-06, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM:SOFTWARE. 2016\-2019 QX80; MIL ON WITH DTC P0174 IF YOU CONFIRM The MIL is ON and only DTC P0174 \(FUEL SYS LEAN B2\) is stored in the ECM. ACTION 1. Confirm the current ECM part number. 2. Reprogram the ECM, if applicable.
- [ITB18\-040c](/bulletins/10165747.md), 2019-10-08, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- [ITB18\-041b](/bulletins/10158422.md), 2019-04-15, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. 2019 QX50; AUDIO SYSTEM WILL NOT TURN ON AND/OR SCREENS FREEZE UP AFTER HANGING UP A PHONE CALL This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
- [ITB18\-041a](/bulletins/10153548.md), 2019-02-25, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. 2019 QX50; AUDIO SYSTEM WILL NOT TURN ON AND/OR SCREENS FREEZE UP AFTER HANGING UP A PHONE CALL This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.

JSON: [/v1/bulletins/10212027](/v1/bulletins/10212027)

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