# Service bulletin LI91.12\-P\-073742

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10210931
- Published by NHTSA: 2022\-05\-04
- Manufacturer's number: LI91.12\-P\-073742
- Manufacturer's date: 2022\-04\-13
- NHTSA component: ELECTRICAL SYSTEM; SEATS

## NHTSA's summary

Complaint • Seats cannot be adjusted • Seats cannot be folded • Seats in the 2nd seat row cannot be locked or unlocked • Normalization cannot be performed in its entirety using XENTRY Cause Under analysis Remedy \*Make sure a battery charger is connected to vehicle while performing all testing\* Please perform the following checks that help to resolve most concerns: \#1 \- Make sure seat control units have latest software installed on them. \#2 \- For seat folding concerns, pay careful attention to the lock mechanism and ensure it is fully releasing. If the locking mechanism is short\-stroking, please replace associated Bowden cables. \#2a \- Seat folding concerns can also be related to binding of the seat frame. To remedy, loosen torque off bolts holding seat frame to car. Shift seat frame and ensure there is no binding. Re\-torque bolts securing seat frame to car and re\-test. \#3 \- For seats showing unlocked in the IC when fully locked, please check seat frame carefully for small microswitches that can be damaged. \#4 \- For seats moving forward but not folding upward \(2nd row\), please ensure the 4 small clips are still located on the inner and outer rails of the seat. If they are broken \(example being passenger kicking them\), the seat will not fold up. If seat concerns are still not resolved, please create seat control unit logs N32/5 and N32/6 and submit them along with information of initial checks via a PTSS case.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10210931-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10210931-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Seats

## Vehicles listed

- 2019 to 2021 MERCEDES\-BENZ AMG GLE43
- 2021 to 2022 MERCEDES\-BENZ AMG GLE53
- 2019 to 2021 MERCEDES\-BENZ AMG GLE63
- 2021 to 2022 MERCEDES\-BENZ AMG GLE63 S
- 2019 to 2022 MERCEDES\-BENZ AMG GLS63
- 2021 MERCEDES\-BENZ AMG GLS63S
- 2019 to 2022 MERCEDES\-BENZ GLE 350
- 2020 to 2021 MERCEDES\-BENZ GLE 350 E
- 2019 MERCEDES\-BENZ GLE 400
- 2020 to 2022 MERCEDES\-BENZ GLE 450
- 2019 MERCEDES\-BENZ GLE 550 E
- 2020 to 2021 MERCEDES\-BENZ GLE 580
- 2022 MERCEDES\-BENZ GLE 580 4MATIC
- 2019 to 2020 MERCEDES\-BENZ GLS 450
- 2022 MERCEDES\-BENZ GLS 450 4MATIC
- 2019 MERCEDES\-BENZ GLS 550
- 2020 MERCEDES\-BENZ GLS 580 4MATIC
- 2022 MERCEDES\-BENZ GLS 580 4MATIC
- 2019 MERCEDES\-BENZ GLS450
- 2021 MERCEDES\-BENZ GLS450
- 2021 MERCEDES\-BENZ GLS580
- 2021 MERCEDES\-BENZ MAYBACH GLS600
- 2021 MERCEDES\-MAYBACH GLS 600
- 2022 MERCEDES\-MAYBACH GLS 600 4MATIC

JSON: [/v1/bulletins/10210931](/v1/bulletins/10210931)

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