# Service bulletin SSM 50645

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10210228
- Published by NHTSA: 2022\-04\-13
- Manufacturer's number: SSM 50645
- Manufacturer's date: 2022\-04\-01
- NHTSA component: ENGINE AND ENGINE COOLING; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS

## NHTSA's summary

Some 2021\-2022 Mustang Mach\-E vehicles may exhibit a lack/loss of heat while driving during freezing temperatures. The Workshop Manual, Section 412\-00 pinpoint test J has been updated to aid in proper diagnosis. This may be due to the heating ventilation and air conditioning control \(HVAC\) module software. Recommend the customer to use AUTO Mode and adjust the temperature to maximize heater performance. This does not affect vehicle durability and no additional diagnosis or service is required at this time. Inform customers they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in late April 2022. Replacement or reprogramming of the HVAC will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10210228-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10210228-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Engine, Equipment and accessories, Glass, wipers and mirrors, Heating and air conditioning

## Vehicles listed

- 2021 to 2022 FORD MUSTANG MACH E

## Recalls for the same vehicles and component

- [2025260](/recalls/tc/2025260.md), 2025-05-09: Visual System
- [21V712000](/recalls/nhtsa/21V712000.md), 2021-09-14: VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY
- [21V711000](/recalls/nhtsa/21V711000.md), 2021-09-14: VISIBILITY:WINDSHIELD:CRITICAL FASTENERS; VISIBILITY:WINDSHIELD

## Other bulletins for the same vehicles and component

- [SSM 55008](/bulletins/11035100.md), 2026-07-20, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY/WIPER; SEATS; UNKNOWN OR OTHER. Some 2021\-2026 Ford vehicles may exhibit inoperative heated/cooled seats, heated steering wheel and/or front/rear defrost features after a remote start is performed through the Ford mobile application or with the key fob. Customers may also experience heated/cooled seats, heated steering wheel and/or front/rear defrost features turning on in unexpected conditions such as during warmer weather. These features will operate normally when commanded in the center display screen. This may be due to the customer not setting up their "Climate Settings" through the Ford mobile application. To correct this condition, inform the customer they should perform a remote start from the Ford mobile application and then adjust the "Climate Settings" in the Ford mobile application as desired. These settings only need to be set once and will persist through subsequent remote starts. Heated and cooled seats will be set to Level 2 when turned ON via "Climate Settings" in the Ford mobile application during a remote start event. This is normal operating characteristic. This condition does not affect vehicle durability and no a
- [SYNC\-25.1.9.7.1 MachE](/bulletins/11029659.md), 2026-03-05, Over\-the\-air update: VISIBILITY/WIPER; ELECTRICAL SYSTEM; UNKNOWN OR OTHER. "25S49 Recall Remedy: \-Infotainment software update to address frozen screens"
- [SYNC\-25.1.7.10.1 MachE](/bulletins/11029000.md), 2026-02-25, Over\-the\-air update: VISIBILITY/WIPER; UNKNOWN OR OTHER; ELECTRICAL SYSTEM. 25S49 Recall Remedy: \-Infotainment software update to address frozen screens
- [SSM 54387](/bulletins/11025810.md), 2025-12-01, Service bulletin: ENGINE; ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Some 2021\-2024 Mustang Mach\-E vehicles may exhibit a condition where the interior propulsion sound feature does not remain active and deactivates immediately. This may be due to the audio control module \(ACM\) configuration. To restore the functionality of this feature, download and run the "ACM \- Enable Engine Sound Enhancement and Active Noise Control" application in the Ford Diagnosis and Repair System \(FDRS\) scan tool. In cases where the ACM is replaced, this routine will run during the "ACM \- Programmable Module Installation \(PMI\)" application. Make sure to follow the FDRS on\-screen instructions carefully. For claiming, use causal part 18C869 and labor operation numbers 12651D and 12651D4.
- [HVAC\-25.26 MachE](/bulletins/11024366.md), 2025-10-17, Over\-the\-air update: ENGINE; VISIBILITY/WIPER. Quality improvements include: \-Calibration update for the Heating Ventilating and Air Conditioning module to prevent window fogging in cold weather
- [TSB 24\-2230](/bulletins/11005308.md), 2024-07-29, Service bulletin: VISIBILITY/WIPER. This article supersedes TSB 24\-2002 to update the symptom, production fix date and the service procedure. Some 2021\-2024 Mustang Mach\-E vehicles built on or before 09\-Jul\-2024 may exhibit a wind noise from the exterior mirrors/A\-pillar area when driving between 25 mph\-40 mph \(32 km/h\-64 Km/h\). This may be due to poor sealing of the lower mirror foam and the glass top run foam. To correct this condition, follow the Service Procedure to install new lower inner foam and the glass top run foam.
- [TSB 24\-2058](/bulletins/10252532.md), 2024-04-03, Service bulletin: STRUCTURE; EQUIPMENT. Some 2021\-2023 Mustang Mach\-E vehicles may exhibit a wind noise from the exterior mirror/A\-pillar area when driving at or above 64 km/h \(40 mph\). This may be due to poor sealing of the lower mirror foam and the glass top run foam.. Some 2021\-2023 Mustang Mach\-E vehicles may exhibit a wind noise from the exterior mirror/A\-pillar area when driving at or above 64 km/h \(40 mph\). This may be due to poor sealing of the lower mirror foam and the glass top run foam..
- [TSB 24\-2034](/bulletins/10252527.md), 2024-04-03, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT. 2021\-2023 Mach\-E vehicles may exhibit the drive mode default to normal mode while driving and \<Drive Mode Not Available\> message displays in the center display screen with or without Diagnostic Trouble Code \(DTC\) U0253 stored in the ABS module. This may be due to the software in the APIM.
- [SSM 52280](/bulletins/10250834.md), 2024-03-05, Service bulletin: EQUIPMENT. Some 2021\-2024 Mustang Mach\-E, 2022\-2024 E\-Transit/F\-150 Lightning vehicles may have diagnostic trouble code \(DTC\) P1A3C stored in the off\-board charger controller module \(OBCC\). The P1A3C is commonly set due to an interruption of the direct current \(DC\) fast charging process and should be disregarded. All other DTCs stored in the OBCC are to be addressed using applicable publications and/or normal diagnostics found in Workshop Manual, Section 414\-03B.
- [TSB 24\-2002](/bulletins/10249754.md), 2024-02-06, Service bulletin: VISIBILITY:REARVIEW MIRRORS/DEVICES; EQUIPMENT. Some 2021\-2023 Mustang Mach\-E vehicles built on or before 04\-Dec\-2023 may exhibit a wind noise from the exterior mirrors/A\-pillar area when driving at or above 40 mph \(64 km/h\). This may be due to poor sealing of the lower mirror foam and the glass top run foam.

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