# Service bulletin LI82.85\-P\-069961

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10208745
- Published by NHTSA: 2022\-03\-04
- Manufacturer's number: LI82.85\-P\-069961
- Manufacturer's date: 2022\-02\-24
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

Complaint The following complaints may be noted by the customer: • Upon selecting navigation, the central display may show the following message: "Map data does not match with your system. Please insert a medium containing the corresponding map data". the navigation menu cannot be opened • "Activating..." is displayed beneath the navigation icon in the main menu or above the map display • "Traffic Sign Assist Inoperative" message in the instrument cluster display • The map data update cannot be carried out \(on vehicles with code 2U0 car2go\) Cause Navigation database was not successfully activated Remedy Perform the proposed measure in order to remedy the complaint: • Ensure the MBUX multimedia system \(A26/17\) software is up\-to\-date \(E870.9 or newer\) • Perform a user data reset \("Settings" \-\> "System" \-\> "Reset" in the MBUX display\). Check functionality. If the complaint remains then continue with next steps • Open the Dealer menu by pressing and holding down the "Home" and "Radio/Media" buttons simultaneously for approximately 8 seconds • When in the Dealer menu, select "Navigation" \- Then select "Delete MapData" • Close the Dealer menu and reinstall the currently available NTG6 map data version from Download Manager COMAND/Hard\-Disk navigation via USB • Perform SCN coding of the MBUX multimedia system \(A26/17\) • Check navigation functionality

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10208745-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10208745-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2019 to 2022 MERCEDES\-BENZ A 220
- 2020 to 2021 MERCEDES\-BENZ AMG A35
- 2018 to 2020 MERCEDES\-BENZ AMG GLC63
- 2018 to 2019 MERCEDES\-BENZ AMG GLC63S
- 2020 MERCEDES\-BENZ CLA 250
- 2019 to 2020 MERCEDES\-BENZ CLS 450
- 2018 to 2019 MERCEDES\-BENZ E 300
- 2020 to 2021 MERCEDES\-BENZ E 350
- 2021 MERCEDES\-BENZ E 350 E
- 2018 MERCEDES\-BENZ E 400
- 2019 to 2022 MERCEDES\-BENZ E 450
- 2017 MERCEDES\-BENZ E300
- 2017 MERCEDES\-BENZ E350
- 2017 MERCEDES\-BENZ E400
- 2018 MERCEDES\-BENZ E43 AMG
- 2019 MERCEDES\-BENZ E63
- 2020 MERCEDES\-BENZ E63 AMG
- 2018 to 2022 MERCEDES\-BENZ GLC 300
- 2018 to 2020 MERCEDES\-BENZ GLC 350
- 2018 MERCEDES\-BENZ GLC 350 E
- 2020 to 2021 MERCEDES\-BENZ GLC 350 E
- 2016 to 2017 MERCEDES\-BENZ GLC300
- 2019 MERCEDES\-BENZ GLC350E
- 2019 to 2022 MERCEDES\-BENZ GLE 350
- 2020 to 2021 MERCEDES\-BENZ GLE 350 E
- 2020 to 2022 MERCEDES\-BENZ GLE 450

JSON: [/v1/bulletins/10208745](/v1/bulletins/10208745)

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