# Service bulletin SSM 50395

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10207116
- Published by NHTSA: 2022\-02\-04
- Manufacturer's number: SSM 50395
- Manufacturer's date: 2022\-01\-14
- NHTSA component: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER; EQUIPMENT; STEERING:STEERING WHEEL /HANDLE BAR:HAND HEATER/COOLER; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Some 2016 Explorer vehicles equipped with factory remote start \(on the key fob\) may exhibit erratic operation of the climate control seats and/or heated steering wheel during a remote start event. Examples of this may include: cooled seats when the last setting commanded heated seats, inoperative/deactivated heated steering wheel, etc. This may be due to a software concern within the HVAC control module. To correct this condition, update the HVAC control module to the latest software level using the latest version of the IDS service scan tool. For claiming use causal part number 19980 and refer to applicable labor times found in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2022/MC-10207116-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2022/MC-10207116-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Seats, Steering, Software

## Vehicles listed

- 2016 FORD EXPLORER
- 2016 FORD EXPLORER POLICE INTERCEPT

## Other bulletins for the same vehicles and component

- [20B27](/bulletins/10181985.md), 2020-11-04, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM:SOFTWARE. In affected vehicles, the transmission torque converter may overheat in certain driving conditions. If the torque converter overheats it can lead to adverse NVH, rough idle, and low performance concerns. Ultimately this will require internal transmission repairs to resolve the concern. Ford Motor Company has developed and update to the Powertrain Control Module software that helps protect the transmission torque converter from overheating when exposed to certain driving styles.
- [SSM 47879](/bulletins/10156598.md), 2019-04-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Various 2019 vehicles equipped with SYNC 3 and the latest software version 3.2 may exhibit an error message when attempting to update the software to version 3.3. Professional Technician Society \(PTS\) website may show that software version 3.3 is available for 2019 SYNC 3 vehicles. Do not carry out this update as it may lead to a hardware error message. Engineering is investigating, monitor OASIS for updates.
- [SSM 47041](/bulletins/10140332.md), 2018-06-11, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM. Various 2016\-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society \(PTS\) website \> OASIS tab \> SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual \(WSM\), Section 415\-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards \(SLTS\) manual.
- [SSM 47211](/bulletins/10137126.md), 2018-05-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2016\-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415\-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
- [SSM 46367](/bulletins/10095648.md), 2017-03-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SOME 2016 EDGE, F150, EXPLORER, AND MUSTANG VEHICLES EQUIPPED WITH A MYFORD DISPLAY 4 INCH SCREEN MAY EXHIBIT A BLANK SCREEN AND NO AUDIO. REPROGRAM THE FRONT CONTROL DISPLAY INTERFACE MODULE \(FCDIM\) TO THE LATEST CALIBRATION USING INTEGRATED DIAGNOSTIC SYSTEM \(IDS\) RELEASE 104.01 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART NUMBER 10D885 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS \(SLTS\) MANUAL.
- [TSB\-16\-0090](/bulletins/10081001.md), 2016-09-23, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; SEATS:FRONT ASSEMBLY:POWER ADJUST. SOME 2016 EXPLORER AND MKX VEHICLES BUILT ON OR BEFORE 3/11/2016 MAY EXHIBIT A MEMORY SEAT THAT DOES NOT RETURN TO THE PROGRAMMED POSITION WHEN PRESSING THE MEMORY SEAT SWITCH OR PROGRAMMED INTELLIGENT ACCESS \(IA\) KEY; AND/OR EASY ENTRY/EXIT FUNCTION THAT DOES NOT RETURN TO THE PREVIOUS SEAT POSITION.

JSON: [/v1/bulletins/10207116](/v1/bulletins/10207116)

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