# Service bulletin B651312

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10204660
- Published by NHTSA: 2021\-12\-13
- Manufacturer's number: B651312
- Manufacturer's date: 2021\-09\-01
- NHTSA component: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\)

## NHTSA's summary

The Headunit High \(HU\-H\), also called NBT, began replacing the Car Information Computer \(CIC\) on certain MY2013 vehicles with option 609 \(as of 7/2012 production\). This uses map North America NEXT. The Headunit High 2 \(HU\-H2\), also called NBT\-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 3 \(HU\-H3, also called MGU\) superseded the NBT\-EVO starting with certain MY2019 vehicles with option code 6U3 Live Cockpit Professional or 6U2 Live Cockpit Plus. This uses map North America LIVE. The ENTRY Media/Navigation \(HU\-B\) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO \(HU\-B2\) replaced Entry Media/Navigation as the low\-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10204660-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10204660-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2017 BMW 5\-SERIES GRAN TURISMO
- 2011 to 2017 BMW 550I
- 2010 to 2012 BMW 550I GRAN TURISMO
- 2012 to 2019 BMW 640I
- 2020 BMW 640I
- 2013 BMW ACTIVE HYBRID 3
- 2014 to 2015 BMW ACTIVE HYBRID 3
- 2012 to 2013 BMW ACTIVE HYBRID 5
- 2012 to 2013 BMW ACTIVE HYBRID 7
- 2014 to 2015 BMW ACTIVE HYBRID 7
- 2011 BMW ACTIVEHYBRID 7
- 2014 to 2021 BMW I3
- 2014 to 2017 BMW I8
- 2019 to 2020 BMW I8
- 2016 to 2021 BMW M2
- 2015 to 2018 BMW M3
- 2021 BMW M3
- 2015 to 2021 BMW M4
- 2013 to 2016 BMW M5
- 2018 to 2021 BMW M5
- 2020 to 2021 BMW M8
- 2020 BMW M8 GRAN COUPE
- 2011 to 2021 BMW X3
- 2015 to 2021 BMW X4
- 2014 to 2021 BMW X5
- 2018 BMW X5 M
- 2015 to 2021 BMW X6
- 2015 to 2020 BMW X6 M
- 2019 to 2021 BMW X7
- 2019 to 2021 BMW Z4

## Recalls for the same vehicles and component

- [20V514000](/recalls/nhtsa/20V514000.md), 2020-08-27: EQUIPMENT:OTHER:LABELS; TIRES
- [18V918000](/recalls/nhtsa/18V918000.md), 2018-12-19: EQUIPMENT:OTHER:LABELS
- [18V652000](/recalls/nhtsa/18V652000.md), 2018-09-20: EQUIPMENT:ELECTRICAL
- [17V327000](/recalls/nhtsa/17V327000.md), 2017-05-18: TIRES; EQUIPMENT:OTHER:LABELS
- [10V047000](/recalls/nhtsa/10V047000.md), 2010-02-18: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [B612723](/bulletins/10252023.md), 2024-04-01, Service bulletin: EQUIPMENT. The original Conditioned Based Service \(CBS\) Key data point closed with 23\-07 soft ware, all CBS systems are now collectively under analysis.
- [B511520](/bulletins/10252016.md), 2024-04-01, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Deactivated: Currently investigating other components that maybe playing a factors besides what is mentioned in the SIB. Topic is under investigation.
- [B610524](/bulletins/10249032.md), 2024-02-01, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM. The Central Information Display goes black intermittently due to resets of the Head Unit \(HU\-H3\). FaultB7F8F9 â“ âHU\-H: Resetâ will be stored in the HU\-H3.
- [B541319](/bulletins/10249025.md), 2024-02-01, Service bulletin: EQUIPMENT. The roller sunshade \(aka sun protection or sunblind\) of the front panoramic sunroof is bunching up during operation or may hang down and appear loose.
- [B653423](/bulletins/10245422.md), 2023-12-06, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Customers may state that the alarm system \(DWA\) is not active after locking their unoccupied vehicle. Depending on the vehicle’s equipment and settings, no acoustic or optical confirmation \(folding the mirrors/blinking confirmation\) is noticeable. Additionally, the red anti\-theft alarm LED in the interior mirror does not briefly flash every 2 seconds, indicating the alarm is armed.
- [B661523](/bulletins/10245420.md), 2023-12-06, Service bulletin: EQUIPMENT. Emergency Stop Assistant is activated. Thisicon will appear in the CID when this function is activated.
- [B612723](/bulletins/10245377.md), 2023-12-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. When using the Key Reader to retrieve CBS information from the customer key, no current vehicle data is available, or the data does not match the maintenance schedule.
- [B652823](/bulletins/10242874.md), 2023-10-01, Service bulletin: EQUIPMENT. Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit \(HU\-H4\) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive cycle \(after short sleep cycle\)
- [B120423](/bulletins/10242686.md), 2023-09-25, Service bulletin: STRUCTURE; EQUIPMENT. ?An unapproved nut was used for the ground point for the chassis ground.
- [B840323](/bulletins/10239615.md), 2023-07-24, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. BMW AG has issued a Delivery Stop \(effective February 9, 2023\) on certain Model Year 2022 \- 2023 BMW vehicles that were produced between June 29, 2022 and February 16, 2023.

JSON: [/v1/bulletins/10204660](/v1/bulletins/10204660)

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