# Service bulletin 78996

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10204361
- Published by NHTSA: 2021\-12\-13
- Manufacturer's number: 78996
- Manufacturer's date: 2021\-11\-10
- NHTSA component: AIR BAGS; POWER TRAIN; VEHICLE SPEED CONTROL; SEAT BELTS

## NHTSA's summary

Warranty Bulletin D\-21\-15 \(X98\) Driver and Passenger Sliding Door Power Lock Actuators \- 2015 \- 2017 Dodge Grand Caravan \(RT\) and 2015 \- 2016 Chrysler Town \& Country \(RT\)

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10204361-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10204361-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Air bags, Seat belts, Throttle and cruise control, Transmission and driveline

## Vehicles listed

- 2015 to 2016 CHRYSLER TOWN AND COUNTRY
- 2015 to 2017 DODGE GRAND CARAVAN

## Recalls for the same vehicles and component

- [2018439](/recalls/tc/2018439.md), 2018-08-21: Seats And Restraints
- [2018422](/recalls/tc/2018422.md), 2018-08-09: Powertrain
- [16V461000](/recalls/nhtsa/16V461000.md), 2016-06-24: POWER TRAIN:AUTOMATIC TRANSMISSION
- [2016306](/recalls/tc/2016306.md), 2016-06-14: Powertrain
- [2016218](/recalls/tc/2016218.md), 2016-05-12: Seats And Restraints

## Other bulletins for the same vehicles and component

- [88094](/bulletins/10229775.md), 2023-01-17, Service bulletin: VEHICLE SPEED CONTROL. Warranty Bulletin D\-22\-17 2017?2023 \(Current\) Chrysler Pacifica \(RU\) and 2013?2016 Chrysler Town \& Country/2013?2020 Dodge Caravan \(RT\) \- Corrosion ? Complete Hood Panel Warranty Claim
- [9004206](/bulletins/10228975.md), 2023-01-09, Service bulletin: PARKING BRAKE; STRUCTURE; POWER TRAIN. Remanufactured Transmission Assembly 1. All Promaster \(VF\) 3.6L/62TE equipped vehicles: a\) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners \(Part Number 06511385A$\) must be replaced as they are one\-time usage. b\) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c\) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year \- Only use R8210327A$ for 2014 \- 2018 VF. \- Only use R8453637A$ for 2019 VF. \- Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014\-18 VF will result in a 2014\-18 MY core being returned. Mopar can no longer convert 2014\-18 VF 62TE core to the 2019\-21 version. Continued mis\-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014\-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code\(s\) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
- [V51](/bulletins/10228020.md), 2022-12-19, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); UNKNOWN OR OTHER. Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
- [9003756](/bulletins/10224681.md), 2022-10-24, Service bulletin: BACK OVER PREVENTION; AIR BAGS; STEERING; PARKING BRAKE; ELECTRICAL SYSTEM. Rain light sensor Rain sense wipers do not operate: 1. Visual Inspection\-\-\> Check if the sensor is visually OK. \(all the pins are OK\) Check that the Connector is NOT loose \(Sensor must get a voltage from 9V to 16V\) 2. Functional Checks Rain\-\-\> Steering column switch is in auto mode \(sensor is active\) it is necessary to splash water on the sensitive surface of the sensor to trigger wipes. check the same for different sensitivities When the rain sensitivity is increased \(for example from level 0 to level 1\), as an acknowledgement a single wipe is seen. \(This is not a phantom wipe\) and this single wipe is not seen when the rain sensitivity is decreased \(from higher level to lower level\) Light\-\-\> Steering column switch is in auto mode \(sensor is active\) block the light coming on the sensor from outside of the vehicle \(use a opaque object\), the head lamps should be activated 3. If the sensor seems functional, it is ideal to remove the silicon gel pad from the sensor, replace it with the new silicon gel pad instead of replacing the whole sensor. When servicing the LRSM please replace the silicon gel pad with a new silicon gel pad \(PN 68224945AA\) instead of replacing the whole sensor.
- [68277402A](/bulletins/10224676.md), 2022-10-24, Service bulletin: VEHICLE SPEED CONTROL:CRUISE CONTROL. Adaptive Cruise Control Sensor
- [S1908000102](/bulletins/10224022.md), 2022-10-17, Service bulletin: POWER TRAIN. \(Rev. A\) Power Inverter Load Ratings
- [9004206](/bulletins/10223014.md), 2022-10-17, Service bulletin: STRUCTURE; PARKING BRAKE; POWER TRAIN. Remanufactured Transmission Assembly 1. All Promaster \(VF\) 3.6L/62TE equipped vehicles: a\) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners \(Part Number 06511385A$\) must be replaced as they are one\-time usage. b\) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c\) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year \- Only use R8210327A$ for 2014 \- 2018 VF. \- Only use R8453637A$ for 2019 VF. \- Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014\-18 VF will result in a 2014\-18 MY core being returned. Mopar can no longer convert 2014\-18 VF 62TE core to the 2019\-21 version. Continued mis\-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014\-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code\(s\) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
- [S1121000006RevA](/bulletins/10221831.md), 2022-09-26, Service bulletin: POWER TRAIN:TRANSMISSION CASE/HOUSING; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM. \(Revision A\) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
- [55111275A](/bulletins/10221558.md), 2022-09-26, Service bulletin: AIR BAGS; BACK OVER PREVENTION. Sun Sensor Multi zone Auto Climate Control systems. Left and right outlet temperatures do not match when system is in "sync" . Occupants will experience being cold \( winter time\), on either passenger or driver side, even though the temperature setting is the same. Root cause: Suspect sun senors \( PN 55111274AA and 55111275AA\). THERE WILL BE NO DTC FOR THE SUN SENSOR active or stored. The issue is diagnosed by using an INCANDESCENT \(not LED\) shop lamp. Shine the shop lamp on the left side of the sensor, then on the right side of the sensor, while monitoring sensor output with STARSCAN. The reading should change from 0 \(or near zero\) to about 20 to 40. The important thing is that the left and right readings are the same, and that they change when the lamp is shone on it.
- [9004206](/bulletins/10221375.md), 2022-09-26, Service bulletin: POWER TRAIN. Remanufactured Transmission Assembly 1. All Promaster \(VF\) 3.6L/62TE equipped vehicles: a\) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners \(Part Number 06511385A$\) must be replaced as they are one\-time usage. b\) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c\) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year \- Only use R8210327A$ for 2014 \- Feb 28, 2019 VF. \- Only use R8453637A$ or R8599680A$ for March 1, 2019 and later VF as they have the revised park system. \- R8453637A$ and R8599680A$ are physically and functionally equivalent. Installing a R8453637A$ or R8599680A$ in a 2014 \- Feb 28, 2019 VF will result in a core with the original park system being returned. Mopar can no longer convert 62TE core with the original park system to the March 1, 2019 and later version. Continued mis\-usage will exacerbate the existing core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014\-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code\(s\) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when

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