# Service bulletin NAS21.11.006

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10204096
- Published by NHTSA: 2021\-12\-07
- Manufacturer's number: NAS21.11.006
- Manufacturer's date: 2021\-11\-09
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

An issue has been identified on specific vehicles within the following model and Vehicle Identification Number \(VIN\) ranges. There has been a fundamental upgrade in the customer experience of the PIVI infotainment system. This campaign will update the PIVI Infotainment system to the latest software level.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10204096-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10204096-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2022 JAGUAR E\-PACE
- 2022 JAGUAR I\-PACE

## Recalls for the same vehicles and component

- [26V599000](/recalls/nhtsa/26V599000.md), 2026-09-17: ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER
- [26V248000](/recalls/nhtsa/26V248000.md), 2026-04-17: ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER
- [23V709000](/recalls/nhtsa/23V709000.md), 2023-10-19: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- [23V369000](/recalls/nhtsa/23V369000.md), 2023-05-25: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- [23V030000](/recalls/nhtsa/23V030000.md), 2023-01-26: BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT; ELECTRICAL SYSTEM:SOFTWARE

## Other bulletins for the same vehicles and component

- [H474 Jaguar 20MAR26](/bulletins/11031091.md), 2026-04-07, Other: ELECTRICAL SYSTEM. Software Over The Air \(SOTA\) updates are failing to complete
- [SSM76412 \- 10MAR26](/bulletins/11030752.md), 2026-04-06, Other: ELECTRICAL SYSTEM. Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
- [252602.027 \- 12FEB26](/bulletins/11029556.md), 2026-03-04, Service bulletin: ELECTRICAL SYSTEM. Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.
- [TUCC\_JUL2025\_32](/bulletins/11021652.md), 2025-08-07, Other: ELECTRICAL SYSTEM. Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in.
- [TUCC\_JUN2025\_43](/bulletins/11020207.md), 2025-07-06, Other: ELECTRICAL SYSTEM. The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully.
- [TUCC\_APR2025\_18](/bulletins/11017740.md), 2025-05-05, Other: ELECTRICAL SYSTEM. Leaking windshield that caused the water ingress on the electrical component.
- [SSM76281](/bulletins/11015354.md), 2025-03-07, Other: ELECTRICAL SYSTEM. Customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support.
- [Jaguar\_H474\_21FEB25](/bulletins/11015289.md), 2025-03-07, Other: ELECTRICAL SYSTEM. A concern has been identified where certain vehicles are failing to complete Software Over The Air \(SOTA\) updates, specifically Vehicle Domain Controller \(VDC\) PIVI and Gateway Module A \(GWM\). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
- [Jaguar\_H451\_20DEC24](/bulletins/11012685.md), 2025-01-08, Other: ELECTRICAL SYSTEM. Near Field Sensing Module \(NFSM\) Wired Updates
- [Jaguar\_H451\_15NOV24](/bulletins/11011530.md), 2024-12-06, Other: ELECTRICAL SYSTEM. Near Field Sensing Module \(NFSM\) Wired Updates

JSON: [/v1/bulletins/10204096](/v1/bulletins/10204096)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20NAS21.11.006&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10204096&vehicle=Service%20bulletin%20NAS21.11.006)