# Service bulletin TSB 21\-2347

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10202708
- Published by NHTSA: 2021\-11\-02
- Manufacturer's number: TSB 21\-2347
- Manufacturer's date: 2021\-10\-13
- NHTSA component: ENGINE; EQUIPMENT; POWER TRAIN; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT ADAPTIVE/MOBILITY

## NHTSA's summary

Some 2015\-2020 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure steps to replace the flexplate, transmission fluid pump, and torque converter.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10202708-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10202708-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Engine, Equipment and accessories, Labels and manuals, Transmission and driveline

## Vehicles listed

- 2015 to 2020 FORD FUSION
- 2015 to 2020 FORD FUSION ENERGI
- 2015 to 2020 FORD FUSION HYBRID
- 2015 to 2020 LINCOLN MKZ
- 2015 to 2020 LINCOLN MKZ HYBRID

## Recalls for the same vehicles and component

- [26V376000](/recalls/nhtsa/26V376000.md), 2026-06-09: POWER TRAIN:MANUAL TRANSMISSION
- [25V685000](/recalls/nhtsa/25V685000.md), 2025-10-10: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [2022311](/recalls/tc/2022311.md), 2022-06-13: Powertrain
- [22V413000](/recalls/nhtsa/22V413000.md), 2022-06-10: POWER TRAIN:SHIFT LINKAGE/CABLE/ROD; POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION \(PRNDL\)
- [2019226](/recalls/tc/2019226.md), 2019-05-15: Powertrain
- [19V362000](/recalls/nhtsa/19V362000.md), 2019-05-13: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
- [18V592000](/recalls/nhtsa/18V592000.md), 2018-09-10: EQUIPMENT:ELECTRICAL
- [2018379](/recalls/tc/2018379.md), 2018-07-17: Powertrain
- [18V471000](/recalls/nhtsa/18V471000.md), 2018-07-16: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
- [18V390000](/recalls/nhtsa/18V390000.md), 2018-06-11: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

## Other bulletins for the same vehicles and component

- [25E01](/bulletins/11033582.md), 2026-06-05, Emissions: POWER TRAIN. Certain 2014\-2016 Model Year Fusion Vehicles Equipped With 1.5L Engine \- Powertrain Control Module \(PCM\) Reprogramming
- [25B51](/bulletins/11033577.md), 2026-06-05, Other: ENGINE. Certain 2021\-2024 Model Year Bronco, 2021\-2024 Model Year Bronco Sport, 2020\-2022 Model Year Corsair and Escape, 2016\-2024 Model Year Explorer, 2019\-2020 Model Year Fusion, 2016\-2018 Model Year Focus RS, 2022\-2024 Model Year Maverick, 2016\-2019 Model Year MKC and 2019\-2024 Model Year Ranger Vehicles Equipped with a 2.0L or 2.3L Engine and Engine Block Heater System Block Heater Replacement
- [25B61](/bulletins/11029721.md), 2026-03-05, Other: POWER TRAIN. Certain 2013\-2014 Model Year Escape and 2013\-2016 Fusion Vehicles Equipped with a 6F35 Transmission Shift Cable Bushing Inspection and Protective Service Cap Installation
- [SSM 54366](/bulletins/11025611.md), 2025-11-19, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM. Some 2015\-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes \(DTCs\) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis \(PC/ED\) or in Section 303\-14 of the Workshop Manual \(WSM\) has been updated to address this concern.
- [TSB 25\-2395](/bulletins/11022395.md), 2025-09-03, Service bulletin: FUEL/PROPULSION SYSTEM; ENGINE. This article supersedes TSB 24\-2345 to update the Service Procedure. Some of the vehicles listed in the Model statement above may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion.
- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [SSM 52335](/bulletins/10251952.md), 2024-03-20, Service bulletin: ENGINE AND ENGINE COOLING. For 2015\-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual \(WSM\), Section 303\-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- [SSM 52314](/bulletins/10251934.md), 2024-03-20, Service bulletin: POWER TRAIN. During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual \(WSM\) Section, 303\-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- [TSB 23\-2338](/bulletins/10244801.md), 2023-11-03, Service bulletin: ENGINE AND ENGINE COOLING. This article supersedes TSB 22\-2181 to update the Service Procedure and Part List. Some 2015\-2017 Edge, 2016\-2017 MKX, 2017 Fusion/MKZ/Continental vehicles equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion. To correct the condition, follow the Service Procedure to replace the valve covers and replace the factory oil pan with a press in place gasket style oil pan.
- [TSB 23\-2307](/bulletins/10244707.md), 2023-11-02, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module \(APIM\) software.

JSON: [/v1/bulletins/10202708](/v1/bulletins/10202708)

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