# Service bulletin 09\-014\-21\-3802a

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10202691
- Published by NHTSA: 2021\-10\-31
- Manufacturer's number: 09\-014\-21\-3802a
- Manufacturer's date: 2021\-10\-25
- NHTSA component: VISIBILITY:WINDSHIELD; EQUIPMENT; VISIBILITY

## NHTSA's summary

Some vehicles may exhibit a crack in the lower center area of the windshield. This may be caused by fixtures located at the center of the cowl grille, which result in higher pressures applied to the windshield. When small pebbles/rocks are caught between the cowl grille and the windshield, deep scratches can lead to a crack in the windshield. To prevent this concern in the future, the cowl grille will be modified to reduce the pressure to the windshield.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10202691-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10202691-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Glass, wipers and mirrors, Windshield

## Vehicles listed

- 2016 to 2021 MAZDA CX\-3

## Other bulletins for the same vehicles and component

- [SA\-058\-17](/bulletins/10111034.md), 2017-08-10, Service bulletin: VISIBILITY:WINDSHIELD. CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera \(FSC\) and Laser Sensor. Replace the windshield with a new one instead.
- [15\-001\-16\-3126](/bulletins/10105853.md), 2017-06-09, Service bulletin: EXTERIOR LIGHTING:HEADLIGHTS; VISIBILITY:WINDSHIELD; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING 2 SYMPTOMS, EVEN THOUGH THE WINDSHIELD IS CLEAR: 1. LANE DEPARTURE WARNING SYSTEM \(LDWS\) WARNING LIGHT TURNS ON AT IDLE. DTC C1001:92 \(POOR FUNCTIONING OF FORWARD SENSING CAMERA \(FSC\)\) IS STORED IN MEMORY.2.ADAPTIVE LED HEADLIGHTS \(ALH\) WARNING LIGHT TURNS ON WHILE DRIVING. DTC C1001:92 \(POOR FUNCTIONING OF FORWARD SENSING CAMERA \(FSC\)\) IS STORED IN MEMORY.UNDER CERTAIN DRIVING CONDITIONS, THE FORWARD SENSING CAMERA \(FSC\) MAY DETECT A DIRTY WINDSHIELD \(NOT CLEAR\).
- [15\-001\-16\-3126](/bulletins/10101105.md), 2017-05-30, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; VISIBILITY:WINDSHIELD. SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING 2 SYMPTOMS, EVEN THOUGH THE WINDSHIELD IS CLEAR. UNDER CERTAIN DRIVING CONDITIONS, THE FORWARD SENSING CAMERA \(FSC\) MAY DETECT A DIRTY WINDSHIELD \(NOT CLEAR\).OTE FOR CUSTOMER: THE FSC MAY NOT WORK PROPERLY UNDER THE CONDITIONS:•THE WINDSHIELD IS NOT CLEAR. •THE FSC LENS IS NOT CLEAR. •DRIVING IN HEAVY RAIN, DENSE FOG OR SNOW, OR INTO THE SUN. •DRIVING ON A ROAD WITH NO OR BLURRED ROAD LANE MARKINGS. WHEN THE WINDSHIELD BECOMES FOGGY IN THE WINTER TIME OR OTHER COLD WEATHER CONDITIONS AND LDWS/HBC WARN\-ING LIGHTS TURN ON, DRIVE WITH THE DEFROSTER ON FOR ABOUT 10 MINUTES. THIS WILL HELP CLEAR THE FOGGY WINDSHIELD AT THE FSC.

JSON: [/v1/bulletins/10202691](/v1/bulletins/10202691)

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