# Service bulletin PC838 \- R1912 Ca

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10202178
- Published by NHTSA: 2021\-10\-07
- Manufacturer's number: PC838 \- R1912 Ca
- Manufacturer's date: 2021\-08\-27
- NHTSA component: VISIBILITY

## NHTSA's summary

R1912 Rear Visibility System Campaign Quality Review \*\*\*\*\* Retailer Announcement \*\*\*\*\* INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign \(R1912\). If the VIN displays QA campaign ID PC838, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITI’s quality standards. \*\*\*\*\* What Retailers Should Do \*\*\*\*\* PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PC838. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. • Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10202178-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10202178-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Glass, wipers and mirrors

## Vehicles listed

- 2018 to 2019 INFINITI Q50
- 2018 to 2019 INFINITI Q60
- 2019 INFINITI Q70
- 2019 INFINITI Q70L
- 2018 to 2019 INFINITI QX30
- 2019 INFINITI QX50
- 2019 INFINITI QX60
- 2018 to 2019 INFINITI QX80

## Recalls for the same vehicles and component

- [2019459](/recalls/tc/2019459.md), 2019-09-13: Visual System

## Other bulletins for the same vehicles and component

- [ITB17\-009H](/bulletins/11001182.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-007I](/bulletins/11001179.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB09\-039K](/bulletins/11001177.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB22\-025B](/bulletins/10246430.md), 2023-12-08, Service bulletin: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM; ENGINE AND ENGINE COOLING. ROARING NOISE FROM THE ENGINE COOLING FAN ASSEMBLY AND THE A/C IS NOT COOLING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB20\-006C](/bulletins/10232647.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. WINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-007H](/bulletins/10232646.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB09\-039J](/bulletins/10232644.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB22\-025A](/bulletins/10222710.md), 2022-10-07, Service bulletin: ENGINE AND ENGINE COOLING; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM. ROARING NOISE FROM THE ENGINE COOLING FAN ASSEMBLY AND THE A/C IS NOT COOLING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB20\-006B](/bulletins/10204197.md), 2021-12-08, Service bulletin: VISIBILITY:WINDSHIELD; VISIBILITY:WINDSHIELD WIPER/WASHER. WINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB20\-006a](/bulletins/10185408.md), 2021-01-09, Service bulletin: VISIBILITY. WINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

JSON: [/v1/bulletins/10202178](/v1/bulletins/10202178)

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