# Service bulletin TSB 21\-2322

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10201635
- Published by NHTSA: 2021\-09\-30
- Manufacturer's number: TSB 21\-2322
- Manufacturer's date: 2021\-09\-24
- NHTSA component: STRUCTURE:BODY

## NHTSA's summary

This article supersedes TSB 17\-0065 to update the Service Procedure and vehicles affected. Some 2015\-2019 Edge, 2016\-2018 MKX, and 2019 Nautilus vehicles built on or before 05\-Jun\-2019 may exhibit a rattle or flutter noise from the underbody of the vehicle while moving. This may be due to the movement of loose underbody shield fasteners which are attached to the underbody shields. To correct the condition, follow the Service Procedure to remove the assembly aid fasteners.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10201635-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10201635-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2015 to 2019 FORD EDGE
- 2016 to 2018 LINCOLN MKX
- 2019 LINCOLN MKX
- 2019 to 2020 LINCOLN NAUTILUS

## Recalls for the same vehicles and component

- [2018494](/recalls/tc/2018494.md), 2018-09-12: Structure
- [2017181](/recalls/tc/2017181.md), 2017-03-29: Structure
- [17V205000](/recalls/nhtsa/17V205000.md), 2017-03-27: STRUCTURE:BODY:ROOF AND PILLARS

## Other bulletins for the same vehicles and component

- [TSB 26\-2092 V2](/bulletins/11037678.md), 2026-10-01, Service bulletin: STRUCTURE:BODY; UNKNOWN OR OTHER. This article supersedes TSB 25\-2466 to add Bronco Sport, Escape, Maverick and Corsair, as well as removing Expedition and Navigator. One time use parts for Corsair and Bronco Sport were also added to the parts list. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate.
- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module \(BCM\). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab \> Accessories \> Installation \> Wireless RF Keypad Diagnosis Guide \> PPT C \> Step C2.\<br /\>\<br /\> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
- [TSB 25\-2466](/bulletins/11024199.md), 2025-10-09, Service bulletin: UNKNOWN OR OTHER; STRUCTURE:BODY. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate.
- [SSM 51536](/bulletins/10235153.md), 2023-05-04, Service bulletin: STRUCTURE. For 2000\-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number \(VIN\) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual \(WSM\) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- [SSM 50394](/bulletins/10207115.md), 2022-02-04, Service bulletin: EQUIPMENT; STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM:SOFTWARE. Some 2019\-2020 Edge/Nautilus vehicles built on or before 03\-Dec\-2020 may exhibit a power liftgate unable to unlatch from both switches after a second unlatch attempt with or without diagnostic trouble code \(DTC\) U3000:49 stored in the rear gate trunk module \(RGTM\). If the RGTM is at the latest software level and the condition is still present, refer to the Workshop Manual \(WSM\) Section 501\-03 to perform normal diagnosis.
- [TSB160053](/bulletins/10205018.md), 2021-12-20, Service bulletin: STRUCTURE. Roof opefning panel \- creak noise abaove driver and/or passenger rear doors over bumps \- built on or before 11/16/2015
- [Service](/bulletins/10204994.md), 2021-12-20, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT; STEERING; VISIBILITY; STRUCTURE. Online automotive service information system for March 2016
- [CSC15B25](/bulletins/10204991.md), 2021-12-20, Service bulletin: STRUCTURE. Customer Satisffaction Program 15b25 Certain 2016 Model Year Lincoln MKX Vehicles Replace A\-Pillar Trim Panels
- [SSM 49931](/bulletins/10199502.md), 2021-08-02, Service bulletin: STRUCTURE:BODY:BUMPERS. Some 2015\-2021 Edge, 2016\-2018 MKX and 2019\-2021 Nautilus vehicles may exhibit a hood bounce or flutter condition at high speeds. This may be due to an incorrect adjustment of the rubber bump stops. To correct this condition, make sure the rubber bump stops are in contact with the inner hood sheet metal. Using a piece of paper between the hood and the rubber hood stop, make sure the paper fits snug with hood closed. For claiming, use causal part number 16612 and applicable labor times from Section 12 of the Service Labor Times Standard \(SLTS\) Manual.
- [SSM 49833](/bulletins/10194649.md), 2021-06-01, Service bulletin: STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM. Some 2017\-2018 MKX and 2018 Edge vehicles may exhibit an inoperative liftgate after rear gate trunk module \(RGTM\) reprogramming or programmable module installation \(PMI\) process. This may be due to the software in the RGTM. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part number 14B291 and Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

JSON: [/v1/bulletins/10201635](/v1/bulletins/10201635)

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