# Service bulletin 20TE04\_Dealer Pa

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10201356
- Published by NHTSA: 2021\-09\-13
- Manufacturer's number: 20TE04\_Dealer Pa
- Manufacturer's date: 2021\-07\-07
- NHTSA component: FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE

## NHTSA's summary

DP: Toyota has received customer reports of certain 2019\-2021 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. Note: Fuel tanks are covered under the normal California Emissions Control Warranty period, 7 years or 70,000 miles \(whichever comes first\), for the following states: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10201356-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10201356-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Fuel system, Instrument cluster

## Vehicles listed

- 2019 to 2021 TOYOTA RAV4

## Other bulletins for the same vehicles and component

- [20TE06\_Dealer Pa](/bulletins/10201358.md), 2021-09-13, Service bulletin: ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE; FUEL SYSTEM, GASOLINE. DP: Toyota has received customer reports of certain 2021 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank is covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. Note: Fuel tanks are covered under the normal California Emissions Control Warranty period, 7 years or 70,000 miles \(whichever comes first\), for the following states: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- [20TE05\_Dealer Pa](/bulletins/10201357.md), 2021-09-13, Service bulletin: FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE. DP: Toyota has received customer reports of certain 2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to the fuel sender gauge design. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel sender gauge unit is covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- [20TE04 \- RAV4 HV](/bulletins/10178773.md), 2020-08-24, Service bulletin: FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT. DL: Toyota has received customer reports of certain 2019\-2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns.
- [CUSTOMER SUPPORT](/bulletins/10178771.md), 2020-08-24, Service bulletin: ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT; FUEL SYSTEM, GASOLINE. RE: Toyota has received customer reports of certain 2019\-2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns.
- [CUSTOMER SUPPORT](/bulletins/10178770.md), 2020-08-24, Service bulletin: FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT. DE: Toyota has received customer reports of certain 2019\-2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns.

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